DoubleTree by Hilton Hotel Montgomery Downtown

First impressions matter, and sadly, this DoubleTree Hilton in downtown Montgomery fails right from the curb. Pulling up, I was shocked by how tired and neglected the building looked—grimy walls in desperate need of a power wash, a parking lot that felt cramped and awkward, and an underground garage that was downright creepy. It set the tone for what became a very unsettling stay. The only bright spot was the lobby. It was nicely presented, and the staff I interacted with were polite and welcoming. Unfortunately, the positive first interactions were overshadowed by the conditions of the hotel itself. Despite a major Air Force conference happening nearby, the hotel was eerily empty—and after my stay, I understand why. The elevators themselves felt unsafe; one even had a hole in the floor. My room was outdated, smelled unpleasantly earthy, and was in shockingly poor condition. The bed was pulled away from the headboard upon arrival, exposing a gut-wrenching layer of dust and grime beneath where I was expected to sleep. The mattress sat unevenly on a wooden slab, so old that its springs creaked with every move. Worse, the awkward frame jutted out so much that I banged my knee on it repeatedly. Other disturbing details included dead flies on the AC unit, a window smeared with streaks from the wrong cleaner (making natural light useless), and a badly damaged bathroom door. When I reported the filth to the front desk, the response was dismissive at best: “So there’s dirt behind your bed? Okay, I’ll look into it.” No one ever followed up, and no one ever cleaned it. That lack of care left me feeling uneasy and disgusted—so much so that I debated leaving entirely. Hilton has always been a name I associated with cleanliness, comfort, and professionalism. This property, however, feels neglected and forgotten. It is in desperate need of investment and updating. If the staff can’t be supported with a facility that meets even the most basic standards of cleanliness and safety, their kindness can only go so far. I couldn’t bring myself to eat in the hotel restaurant—if cleanliness standards were this low, I was grossed out to think about the state of the kitchen. This experience was not worthy of the Hilton name. One star feels generous, and I can only hope management takes this as a wake-up call. I'm sure management will respond (or not) with the standard "we're happy to know our staff met the mark however, please call us to discuss your feedback." I'll save everyone the suspense --- I attempted to call them with no way to reach them. If management is actually serious -- they'll do something about the condition of the hotel and the updating it needs. This hotel needs serious attention, because right now, it is misleading guests who expect Hilton-level quality and cleanliness.

Where do I even begin? The only thing this hotel has going for it is the location. Beyond that, it was one of the most poorly maintained DoubleTrees, or Hilton properties in general, that I’ve ever stayed in. As soon as we walked in, we noticed a room above the entrance where the curtains had fallen down. The floors looked like they hadn’t been cleaned in days, and to make matters worse, there was a visible spot of blood right at the entrance by the sliding doors. After checking in, we went upstairs to our room. Right away, we saw a cup filled with soda sitting on a table near the elevators. When we got into our room, it was clear it hadn’t been updated in years. The bathroom was the worst part: the mirror was falling apart, the door was damaged and breaking at the bottom, and the whole space felt neglected. The bedroom wasn’t much better. The mattress was noticeably smaller than the bed frame, which stuck out awkwardly and caused us to trip over it multiple times. The body mirror was scratched and scuffed, and around the light fixture you could see sloppy paint chipping. On top of that, the room carried a stale smell and just felt dirty overall. Thankfully, we only stayed for one night. But even at checkout, the same issues were still there. The soda cup by the elevator hadn’t been touched, the lobby floors were still dirty, and the spot of blood at the entrance had simply dried in place. If you’re expecting a clean, updated, or well-maintained Hilton experience, I’d recommend booking somewhere else.

This hotel should be a shame. The rooms for the most part was clean. The sheets had stains on them. Even after cleaning the room left the stained sheets on the bed. The wood on the end of the bed kept falling off. The curtains in our room was ripped like a cat had clawed it. And to top that off they have nerve to charge $21.99 per person for breakfast. I didn't see anything down there worth that per person. Too expensive for breakfast. The remote to the TV the front part just pop off. They did fix that. The staff was pretty friendly. I just feel like this hotel needs to be remodel. The rooms don't have a microwave or a small refrigerator? Most hotel offer both. The beds wasn't comfortable 😕. I was very disappointed. Want ever stay at a Double Tree again. My husband and was in town for a family reunion. The only convenient things was some of the sties where within walking distance.

The hotel initially gives the appearance of being a nice one but when you look a little closer, you start to notice that it is not up to the standards of other Doubletree hotels. The chairs in the lobby were filthy and I was shocked that they had them right out in front in the lobby. (See pic)We stayed two days and the first day after checking in and dropping our bags, we returned to find water all over our bathroom floor coming from our toilet. They repaired it quickly but that was only the first of our grievances. The biggest thing is the horrible musty smell in the room. The light switch from the entrance of the room didn’t work so I had to come all the way across the room in the dark. I banged my leg on the end of the bed and put a little gash in my shin. I did notify the front desk but they didn’t put the cushions on both sides of the beds.(There was only one on each bed. Pics included) I may have been able to overlook some of it if a free breakfast was part of the deal but you have to pay for breakfast. The best thing was the bed was super comfortable. There weren’t enough towels in the room for two guests which the front desk said you can pick up additional ones at the front desk which I did. I noticed while sitting in the lobby that the one people at the front desk get a lot of complaints. I’d rate them at 3 stars and probably wouldn’t stay again unless they have renovated.

I had a wonderful experience at this DoubleTree. The Manager that helped me was Oliver. She was there to fix a price difference for my reservation for the government rate. Without hesitation, she was able to fix the problem. Talk about customer service. She was nice, professional and all of the above. The entire hotel staff was also professional and respectful. I wish I was able to stay here longer. Next time I am in Montgomery, my first choose for a hotel will be this DoubleTree. I can’t thank the staff enough. The breakfast was great as well.

I have a king deluxe room (larger room with 2 TVs). For a Double Tree, I expect a lot more. AC is set to 66 degrees, it may be 72 in the room. I lay my head on the pillows and they immediately go flat. These pillows are easily 5+ years old. There’s all sort of black lent (what I’m telling myself it is) on my comforter. I don’t think the carpeting has been replaced in 20+ years based on its condition. Drywall is deteriorating. Shower walls have a few strands of hair on it from a previous guest. Furniture is 25+ years old. On the positive side, the bed is reasonably comfortable. I can tell it doesn’t feel as bad as the rest of the room would have me think it should feel. Receptionist was pleasant and professional. I will not stay at this location again because of the pillows not providing hardly any head/neck support and the AC is not keeping me cool. There’s like 150 rooms in this entire facility. It costs $36/room for 4 new, quality pillows from Sam’s Club. For $450/month this whole facility can rotate in new pillows 12 months. I’d expect this type of room from a Days Inn for $80/night, not a Double Tree that’s getting me for $200 after taxes and parking.

I was supposed to stay 2 nights at this hotel. I checked into my room. I saw a few bugs and killed them. Later that night I turned off the lights to go to bed but decided to use the bathroom one last time. Upon flipping the light on in the bathroom I saw 2 cockroach’s. I text the front desk that I’d be packing up and heading their way to get a new room. It’s was 1030pm. I got to the front desk and was told there were no more rooms. They said they would refund my money and cancel my reservation. I immediately left the hotel. I wasn’t contacted at all. I even filled out the survey when emailed to me and still haven’t been contacted. I do not recommend this hotel.

Hotel desk staff is discriminatory. They ask to see your card if you are black to make sure it’s a proper bank but they don’t ask of that from their “other” guest. I’ve sat at the bar and watched her check in several guest without asking to “view their card”. My room was small, simple, beds wet, drawers won’t close and the bathroom is small. Once I showered in the tub the water goes all over the bathroom floor, how that works not sure but it gets soaked. Plus the bathroom is so tiny so much condensation. Then the water pressure was extremely harsh felt like getting pinched by ants. Wouldn’t suggest staying here. Stay at the Marriott

This hotel is: Convenient to downtown Has friendly staff Nice beds Good rooms for the money Bar area is open and encourages communication This hotel is not: Breakfast is horrible. "Buffet" is often empty of major items like eggs. "Buffet" approach is more quantity over quality leaving items undercooked or understocked Depending on the length of your stay, and what's important to you, I would recommend this hotel. Just plan to eat somewhere else.

I've stayed and many Hilton Hotels and especially Doubletree and it's always been a trusted brand, in my opinion. However, this by far is the worst Doubletree Hotel and the worst experience in terms of quality and service. The staff is NOT friendly what so ever, it's definitely just a job, and one that many of those working the front desk obviously hate. The furniture is old and faking apart. And the premises are not well maintained. And I assume the cleaning staff has way too many vacuum cleaners because one remained outside my door my entire stay. In addition, Doubletree, as I know it has always been about hot chocolate chip cookies at check in but in my 3 day stay they never had any ( the response is always oh they didn't make them today .. even with me trying to purchase cookies) Not the experience I'm use to At Doubletree

My husband and I stayed at this hotel two nights ago. We booked it by phone with Hilton. We're Hilton Honors members and have been for years so we stay at Hilton properties whenever possible. We arrived at the Montgomery Doubletree at 6pm and were told that our room wasn't ready that it would be 30 minutes. The front desk receptionist gave us two drink vouchers. She also brought cookies. She was doing her best to keep us happy. She was wonderful. We had our clothes on a luggage cart and wheeled it to the bar which wasn't ideal, but another shining light here, like the receptionist, was the bartender who wasn't doing damage control, but was also wonderful. Over an hour later we were told that our suite was ready. We found the room and the door was ajar which is something I've never seen. I walked inside ahead of my husband and found all of the drawers and cabinets in the kitchen open. The sight of it was very creepy. In retrospect I shouldn't have walked in at all. This is a suite with a full kitchen but the drawers and cabinets were not only wide open but also empty. Should guests bring their own dishes? Cutlery? Pots and pans? It wouldn't have mattered to me because we didn't plan to use it, however it does beg the question. The bed was partially made. The window overlooking downtown Montgomery was cloudy. The countertops and sink weren't wiped down. The remote control was broken and missing a battery. The stove light didn't work. We called the receptionist and asked to be moved and were told that there were no other rooms available but if the pillows were on the bedside tables then the bedding was clean. The pillows were stacked on the tables and the sheets looked clean. The bathroom appeared to be clean and we had fresh towels so we agreed to stay under the condition of a late checkout. Our late checkout wasn't documented which was obvious by housekeeping knocking on our door early, but was granted by the manager who gave us two hours which is SHOCKING considering that we got a pretty late check-in which he agreed was unacceptable. After all was said and done the manager gave us half off our room which didn't include taxes. I'm 57 and my husband is 65. We've been married for 30 years and agreed that this is the absolute worst experience we've ever had in a hotel. We were loyal brand members to Hilton but will not be moving forward. Everything about this was surprising but what shocks me most is that the manager of this property had the opportunity to make this right and didn't. I understand that s*it happens, however the way this was handled is unacceptable. I believe that Hilton should have refunded this room completely after our first phone call instead of two phone calls and half off before taxes. Bad business. Do not stay here.

As a longtime Hilton Honors member, I was extremely disappointed with my stay at DoubleTree Montgomery. Despite booking a week in advance and checking in via the app, I arrived after midnight to find no room assigned to me. I waited two hours while the front desk staff, on FaceTime with their off-site manager, tried to find an "out-of-service" room for me. When we finally got a room, it was dirty--hair in the shower, leftover items from the previous guest, and clearly not cleaned to Hilton standards. After asking for late checkout due to the delay, I was initially denied and only given an extra hour after a frustrating conversation. Housekeeping even entered the room early, claiming they didn't know it was occupied. Overall, this stay was unacceptable, and I wouldn't recommend this location to anyone looking for good service and cleanliness.

Where to start. Rooms are very old and dated. My phone did not work and I had no tv remote for 3 days even after reporting Jorge of these issues on day 1. Restaurant was out of about half of the items on the menu each of the 3 days I was there. Went to gym to fill water bottle and it was empty of any water and clothes and old water bottles were left in gym multiple days in a row. Half drank bar drinks were left in lobby over night and still there at 9:00am. Cleaning crew needs a definite upgrade at this place. Tried to use the lobby bathroom but no paper towels were there. Only positives were that the drinks at the bar were cheap.

This hotel has bugs and terrible management. I checked in late Thursday night, woke up to realize there was a bug climbing my curtains. I immediately called the front desk and checked out of the room. Management wasn't on property around 8:30a and front desk promised they would contact me. They did not, I reached out several times and they could not be bothered to resolve this issue. As a gold member, I expect better service but they offered no resolution. Do not book here!!

This has been disappointing to say the least. Hilton's have gone down hill in the last few years and it's disappointing. The good: Clean bed Spacious room Good drinks at bar The bad: Old and out dated Hole in the wall where the shower spout is Parking is expensive for it not to be at least gated Run down Expensive breakfast

e had to travel to Montgomery for a Wedding which was yesterday. The price for this hotel was $300 dollars after the parking fee of $26 dollars (see parking pass photo). One thing I do know, they are not spending money on the ink of the parking passes. When I tell you the quality of this property did not equate to Hilton nor the $300 dollars that was spent. I understand it was Memorial day weekend, but it was only for one night. The check-in process was lengthy because there was only one agent on duty on a Saturday (strange). The young lady who checked us in was nice and professional. The nightmare started when got into the room. The rooms are outdated and need to be remodel. The photos are semi accurate and this property was the best rated hotel in the area (so we thought). The sink at the wet bar (see photo) was disgusting, the sofa (see photo) was frowning at me, and the bathroom had hairs in the toilet and the floors. The mirror (see photo) had missing spots along the corners as if they just did not care. The basic cleaning areas you think a normal establishment would clean; they do not clean. Overall, on the outside it looks decent, but when you step-foot on the inside it looks horrible. Not what I expected from Hilton. We almost drove the 3 hours back home because of the quality of this place.

The hotel is not representative of the Hilton brand!! The lobby furniture is disgustingly soiled/dirty and the furnishings in the rooms are dirty, broken and look like it was bought at auction. The prices of the rooms were extremely high, especially for this dump! AWFUL !!!!

Where do i start. COCKROACH ON THE 6TH FLOOR IN MY ROOM. This place has so much potential but to start when you get a kitchen you get no hardware to cook with, no utensils. No soap to wash anything. The lighting in the rooms is terrible, there's a film on the carpet that you can't walk barefoot without feeling it's disgusting, all the surfaces are oily. Staff has an attitude and is 0 help. Go ahead and move any furniture and see the buildup that they haven't cleaned. My room smells like mold. Bathrooms tiny, curtains are disgusting, all the cabinets and stuff are torn up, drains barely drain. Do NOT waste your money in this busted hotel. Furniture is absolutely disgusting aswell.

The staff I interacted with were all very kind and polite but the cleanliness and upkeep of the rooms is why I'm giving it one star. Everything in the room is falling apart - Peeling wallpaper, torn furniture, broken shower spout etc. They desperately need to do some real upgrades. I also found black and white mold like stains on one of the comforters and the luggage rack, stains on the towels and dust on most of the surfaces. For the price of the room, and the $27/day parking charge, I'd figure the rooms would be a bit nicer/cleaner.

Diamond member for many years. I travel 100 plus nights a year. Took family to this hotel for one night. When I get the Hilton survey I will say the following : I could make a list. But I find it to be flat out wrong to suggest 2 queen beds to find that the frames are queen but the mattress on the frame are full size. Then to be charged for breakfast was a bit of a shock as a diamond member. And for those other Diamonds out there, do not expect a welcome as you may be accustomed to receiving

Let's see where do I even start. Arrived late to the hotel and was quite exhausted so it really worked my nerve that the first room they sent me to had crackers and food on the side of the headboard on the bed. The second room they sent me to had hair in the shower and a dirty toilet. So I thought, the third room would be the charm, but it wasn't. We tolerated the room but you could clearly see dust everywhere, a shower that wasn't really clean. There were stains on the pictures on the wall. And dust in all the corners. I don't know what time of cleaning crew they have but they should all be fired. To make matters worse, they charge for breakfast unless you are a gold member of Hilton. I have never been at a hotel that didn't have complimentary breakfast. The parking was scarce both days and oh, by the way, they charged $15 per day for parking. Hilton, I'm surprised at you. Will not be going back there at all.

We have stayed at this hotel many times due to location. We will be choosing anther hotel from now on. They now charge $27 for parking, this is the third time i have been here and walk by a room reaking of Marijuana. The food is good but very pricey then tack on an $9-$10 room service delivery. The furniture in our room was worn down or missing. Last but not least not least no cookie!

Cleanliness, service. No housekeeping provided unless specifically requested. Indifferent hotel manager and staff.

My wife and I stayed here Feb 8-10 2024. This hotel was the worst experience at a Hilton property ever. 1. Drawer of beside table would not stay closed because the entire unit did not sit level. 2. Mattress was smaller than the bed frame such that the footboard stuck out and we stubbed our legs many times. 3. Door to room was so heavy it took both of us to open it. 4. Bathroom was so small and crowded that it was difficult to move around. 5. There was a roach living in the water well of the Kuerig coffee maker. 6. Wi-Fi was pitiful. 7. Denied access to breakfast due to groups using the facility.

This ranks high as one of the worst stays in a hotel for our family. Our room was only provided two towels when reserved for our entire family. At 7:30 a.m., room service was called for additional towels only to be told that they will not be delivered to the room and I must pick them up at the front desk. They had no wash clothes or hand towels to give out after three visits throughout the day. The lobby restroom was out of order, which I will add, is the same restroom to accommodate the dining hall. Upon entering the room, the door was left unlocked and open. It was then discovered that you have to slam the door to get it to close. Wallpaper was peeling from the walls, room was dusty, dirty floor, rust stains in the shower, conditioner bottle did not work in the shower, outlet in the room next to the bed did not work, shower curtain rod was rusty, telephone was filthy, corners were not swept, and room temperature was scorching. The following morning the coffee keurig machine did not work only to discover you had to crawl behind the dresser to unplug the tv or lamp to use the same outlet for the coffee machine. Curtains were moldy with bugs and dust around the windows. The entire room was overall filthy. It's highly recommended you reserve another location even if it means driving a distance. I asked for a site manager to please come to the room and no one came to the room.

Overpriced for the quality of the stay. When we first came in there was a quarter roll of toilet paper. The bed is uncomfortable. Wifi is good but you have to give them all of your info for it to be free. There's only 40 basic channels on cable. The breakfast was good but the main staff lady was pretty rude. The rooms are fairly clean. Overall I don't think you get what you're paying for, especially for it being in Montgomery, Al.

DoubleTree by Hilton did not disappoint. The customer service was superb. The staff was very friendly and accommodating to me and my fiancé. The breakfast selection and taste was on point. The pancakes tasted like my grandmother's pancakes. The room was very spacious. I would have given five stars but the couch was worn down and old looking.

Usually stay at IHG Staybridge Suites downtown Montgomery due to my awards with them. We Travel to enjoy some AA baseball. Also Hilton rewards so I figured I would give this place a try. Never again!! I assumed if I paid more $ for this hotel I would get better service/rooms. I was completely wrong! Front desk clerk not very friendly nor did she assist us with our room. Sat in the lobby "waiting for Two hours for our reserved room to be ready all the while watching other guests checking in ! We will miss the first game due to this delay. UPDATE: After hours long wait we were approached by the GM (Mo). He took care of us personally and got us squared away in our room and subtracted $ from our bill to "make things right". (not sure why the clerk with zero customer service skills couldn't have taken care of us two hours ago?) Once settled in the room here is what we found: Window curtains showed severe signs of mold (they are hung directly over the AC unit) and have probably never been changed. The windows and window sills are in need of serious repair (which is probably what is causing the mold problem). Wallpaper in the bathroom is peeling. The mirror is literally melting inside of itself. The downspout and water controls in the shower are separating from the wall which caused a pinching hazard when turning the shower on and off. I was expecting more for my money but in fact got less for my money as compared to the Staybridge Suites the next block over.

12/28/19 Definitely the worst Doubletree I've ever stayed at.I decided to stay here because of the location. The Doubletree is in the center of Downtown Montgomery. I checked in to find that one of the lights in the room was flickering and there was no shower curtain at all. The room was somewhat dated as well. When I called downstairs about the shower curtain they offered to either send one up or change rooms. Since I don't know how to change the shower curtain here I opted for a room change even though I had already unpacked. The front desk representative, Dillon, asked if I could make it all in one trip. I said no, that I would need to make at least two trips. He then sent someone to help me. It turned out she was the chef! She was very sweet and happy to help. The second room had only a shower with a glass door- so no shower curtain needed LOL. Of note (after reading other reviews) there is no refrigerator, and there IS a charge for parking: $13 per day. The foam pillows I requested were old, lumpy, and had old yellowed pillowcases. The sheets in the room were stained. Since most of the tourist sites were closed on the day I arrived I requested a late checkout so that I could walk around downtown. Since I am a Hilton Honors Silver member I am entitled to that as long as there is availability, and there was. However it took a lot of negotiating with the front desk to get 2 hours. When I arrived back to my room earlier, after 1 hour, my key did not work. There were two housekeeping staff members on the floor. Both refused to help me. I went back down to the front desk to reactivate my key. The front desk employee was busy canoodling with a police officer but I had to interrupt her to get my key activated.As I was coming back up I saw one of those same housekeepers going into my room even though the "do not disturb sign" was hanging on the door. When I we attempted to use my new it still did not work. Suddenly the same housekeeper was able to re-open my room! So rude and unprofessional. I don't recommend this hotel to others. You get nicer rooms and better service at budget hotels. I will definitely not be coming back here

Hotel needs a renovation starting with the elevator! There was only one working and took extraordinary long for the doors to close after getting in. Give yourself 20 minutes extra or more to ensure you get up to your room or back down to the lobby. The "breakfast" and food" was horrible but the service was worst! Also, do not count on them to answer the phone to place an order. I thought doing this will speed the process but it didn't because no one answered. Last, you get scolded if you ask for a cookie especially if it's on the day after checking in. There's by far other better hotels nearby and closer to everything.

The hotel was in a great location; downtown, and close to both Casinos. The staff was friendly and welcoming. The room was big and spacious bt baby the sofas in the suites are wore down! I thought maybe it was just my room; nope it was my parents room as well. My dad referred to it as a good time sofa and my mom said she had to fall on the floor to get off of it! The beds were comfy tho; the pillows sucked bt mattresses were good. As for cleaning. The room for the most part is clean bt if your like me and notice everything it's obvious housekeeping is not getting in between the cracks and sweeping as needed. The curtains had stains and mildew inside (most wouldn't notice unless looking) and the window seal was disgustingly filthy. Also my brother was placed in a handicap room bt charged as a suite (email sent). His shower flooded. Ruined his clothing causing him to have to goto the mall and look for more (impossible since he is 6'7 and 250) he was not happy. Definitely overpriced and now worth what's being asked nightly for.

worst hotel ive ever stayed at and i'm a hilton member: have to pay for breakfast, smells like something is dying at all times in this hotel let alone the city, my chair looks like its been through both world wars (this matters since i work in my room when i get back from work), i dont even have hand soap... its the simple things that matter this place is garbo

Arrived for check-in at 4:00 for the three of us; our rooms were not ready, waited 45 minutes and still had to pay $161 per room on a Tuesday night. The restaurant area wasn't open, no refreshments were offered to us. When we finally got our rooms; the rooms didn't smell fresh and clean, the linens had stains on them, the furniture was old and ragged, mold stains on the ceilings. This hotel is very dated, overpriced and has poor management and housekeeping services.

First off, Toni at the front desk went above and WAAAAY beyond a simple request to make life easier for a frequent traveller. The rooms are clean, and attention to the smallest detail. Almost felt like a 1940's movie star checking in. With customer service and facilities like this, I'll stay here EVERY chance I get.

Lakisha made my stay memorable. She's the best and I had quality service. Location is convenient to downtown and the amenities are nice.

Staying at DT...in the past...other states.. this has been a very good experience for a modestly priced hotel room...and of course the smiling check in at the front desk and hot cookie...a plus. In Montgomery AL, the front desk team was amazing...and modeled this expectation... The bartender was also delightful...and the hotel restaurant food - the rib-eye steak-very tasty, breakfast-abundant- but not always included with stay like other hotels, so ask...and a good, and cobb salad with grilled salmon- filling and flavorful...all very good...the $5.00 bowl of ice cream is HUGE! I believe the on-site parking is free??? Now for the down side... The lighting in the hotel restaurant for dining is MUCH too bright...feels like a cheap diner, hard on the eyes after a long workday...the tv is on in there continuously, however, as a guest, - even if you are the only one eating, you cannot select a channel - we asked. FYI- FOX is actually banned to watch there but you "can" watch CNN???? Hmmm concerning, right? We asked our waitress several times if she would change the channel, because we thought we misunderstood her...lol I was in a semi-suite...the rooms are sparsely appointed...there is literally nothing interesting to look at on the walls...if there is anything at all on the walls...4 indescript framed pieces...lighting is course and uninviting, no nightlight unless you want to open up the microwave door all night..so you dont trip over something in the dark. The floor length mirror on the end of the closet wall has no floor or ceiling lighting...kinda wondering whats the point..you might capture a smidge of light from the back-lit bathroom mirror but i assure you its not enough to check clothing, hair, make-up etc..at all..its useless for its intended purpose. Wi-Fi connection was a problem... No hot water to shower the first night...lukewarm the 2nd night Maids did not pick up towels left on the floor in the bathroom from day 1...I found them behind the door 2nd night when i came back in...They did not refill the coffee or replace new cups for morning or wipe off my kitchen counter...however once again...i coyld" rely on the front desk team to find extra coffees and deliver them to my door. You get the picture...my hand is tired or i could go on...but won't... Disappointing because I will be doing more business travel to Montgomery and seriously doubt i will be staying here... p.s. Ladies, these rooms do not have women business travelers in mind unless you have exceptionally long arm and work for cirque de solei (bathroom) mirror for make-up, contacts, etc. or if you can see or you glow in the dark...the useless full length mirror on the back wall by the closet might work...good luck with that Ugh...frustrating!

Doubletree was usually my go to hotel when I visit Montgomery. The staff is very friendly and accommodating. Unfortunately, my room had a dirty towel left on the shower, hair on the floor in the bathroom, and a comb on the bedroom floor. I was left to believe the room was not cleaned and sanitized as it should have been. Fortunate for me, I had Clorox and Lysol wipes/spray with me. The pillows were worn out. The comfort of the hotel was lost from previous visits. Of course, breakfast was not available, so they had muffins and coffee out in the morning my first week there. There wasn't any hand sanitizer in the area for customers. Then they went to grab bags with a muffin, fruit, and water. All of a sudden they switched from sealed muffins to plastic wrapped scones/muffins. That was not feasible being it seemed to be a bulk bought product that someone individually handled/wrapped. The worst, even though very considerate/kind of the front desk personnel, a homeless guy whom was very smelly was called by name and allowed to get coffee and breakfast. I just feel that the hotel personnel should have sanitized their hands and prepared the coffee for the gentleman. The hotel requires inspection and guidelines in-place during this COVID-19 pandemic.

Clean but loud! The open architecture pipes all of the lobby and bar noise into your room, along with hall noise from every floor. It was loud until after 2AM! The doors are so tight that you have to man-handle them. The only things this place has going for them are the cookies and the proximity to the convention center. When it is below 40 outside, it is too far away for the latter to be considered a perk unless you are from NYC. With a family I had to drive the few blocks and pay convention center parking anyway--if I had it to do over I would have stayed farther away for less.

The hotel at this location is basically abandoned. The front desk isn't staffed overnight, so forget service. In fact, forget service at all. There is NO continental breakfast, not even juice and toast. They couldn't be arsed to provide an ATM. Very little service, and additional coffee for the room is a no go as they're careful to give you just two little keurig pods, and because it's downtown it feels isolated from any real convenience. Parking is atrociously tight. The interior design feels like a discount warehouse, or maybe a plain jail, with open metal rafters and corrugated metal ceilings and just godawful plain. It is so drab and dreary and has just an abandoned vibe to it, like they're out to make a quick buck. We tried two different rooms and both were filthy. The stoves and microwaves were just sticky yucky. I think the only thing keeping this hotel afloat is their corporate contracts with visiting military (I pity them), but it's definitely not somewhere you want to go to. It feels like being in an office building after hours, a cheaply constructed office building.

This hotel is centrally located in downtown Montgomery with plenty of free onsite parking. Upon entrance, the hotel has a nice warm feeling and is extremely clean. Check in was super easy and we were gone a bag of bottled water and hot chocolate chip cookies. The elevators are clean and spacious. I was elated upon walking into my room. It was equipped with a microwave, refrigerator, Keurig, in the nice kitchenette. Aldi had a living room with sofa, chair, footstool, coffee table and TVs. The bedroom had a king sizebed with a tv also. This will definitely be my go to hotel whenever I'm in the area.

We booked our 1 night stay here using hotels.com rewards nights although the price was reasonable without it. With that said, the room was fairly small and contained no refrigerator. The beds were comfortable and we never had an issue with hot water as some others have mentioned. The staff was courteous and friendly and for whatever reason (maybe because we were mid week), we weren't charged to park, although it seems like they do have a fee to self-park.

Pros: beds are comfortable and the people are nice. Cons: no refrigerator, no microwave, noisy, thin walls, confusing layout, and sticky bathroom floor. Also, cable channels are poor. MOST annoying thing: EXTREMELY slow internet. I'm talking 2Mbps, which is .25MB a second. It costs too much for what you get. Holiday Inn is the same price and you get more. Won't be coming back.

I stayed at Double Tree when I was in Montgomery for a night. Instead of going through double tree, I purchased a ticket through booking.com to save a little cash. Even though I stayed a night, my actual time there was limited so my review may not be as helpful for those with an extended stay. I never got a chance to see room service or house keeping. Nice television, although I never turned it on for the night I was there. Wifi internet was free and had a great signal so no complaints with access (ask for their password if they don't provide it). I was in a twin beds room (no kings were available) but the beds slept well and so did the pillows, which all appeared to be clean. Noise was to a minimum and my room wasn't far from the check in area. on the first floor there's a central bar as well as a small restaurant, One 2 zero, that's tucked away in the corner. This restaurant also provides room service. Parking at Double Tree is a little cramped, and at times I had to hunt for a parking spot, which i've never had a problem with in other hotels. Customer service was nice and meant well, but weren't always efficient when it came to check in time, but you get a cookie when you check in, so I guess there's that. For the one night I stayed at double tree, I had zero complaints with the room and most of the service. Would I stay here again? Sure. Maybe at that point my review will reflect all of the others because time would speak volumes. But for the experience and time of my stay, Double Tree of Montgomery was pretty good!

I was here for an event only, so I can not rate the rooms. This review is about the common areas and the service. The event lasted from 6pm to 9pm. The restrooms outside the event room were not clean and, according to the manager at the front desk when my friend brought this to his attention, would not be cleaned because "the person that does that is gone for the night". As this was the only set of restrooms downstairs where the event was located, it's remarkable that they didn't see fit to clean it prior to the 100+ person event or have it monitored during that time frame. During an intermission, we went to the lobby bar for drinks. There was only one bartender whom appeared to be very new. She was extremely under-skilled and overwhelmed. She clearly needed help, but no help ever came. We were all so sad for her that we just began to give her words of encouragement as we watched her struggle through the drink orders. The only reason I'm even bothering to post a review is that when my friend brought all of this to the attention of the manager, he was extremely unapologetic and just offered half-hearted excuses. We have attended professional conferences around the country and have never seen such indifference displayed by a hotel hosting a group of this size. The only rationale I can offer is that because this was not a "professional conference" (it was a local fashion show), the lack in effort and concern was a reflection of the hotel's opinion of the clientele hosting the event as well as the attendees.

Probably the worst Hilton experience I've had. App - abysmal. Used to book my stay at hhonors rate. No option to add the parking fee. No option to request early check in other than messaging the hotel directly. Attempted to check in early using the app and it removed me from the list of arrivals for the day - I still had to stop at the front desk because the digital key didn't work. The digital key never worked, even after stopping at the desk and asking them to enable it - so that "feature" was useless. Also the room I requested wasn't ready, or was reserved by my early app check in and unavailable to me at the desk in person. Only way to pick the room you want is to check in, and then the room you pick isn't guaranteed. What's the point? Service - bad. On check-in, I noted I had tried to reserve a specific room to the staff. They barely acknowledged it, and when finally confronted said it wasn't ready. No discussion of other options, or investigation into the housekeeper's status/plan to give me an estimated time of readiness, which would have been appropriate since I noted I had tried to reserve a specific room. They asked me to insert a credit card for "incidentals like parking or breakfast." No mention that the parking fee was MANDATORY to avoid getting towed. After a couple minutes I said I would need parking passes then - and was promptly charged for them. They didn't ask how many keys I wanted, didn't offer breakfast or wifi information, or seem to care to do anything at all besides assign me a room. The coffee maker in my fathers room never worked and the one in mine only came with one caffeinated pod - the rest were decaf or tea. It's the little things that matter - the only reason my rating here wasn't abysmal was the cookies provided on check in, and the staff removed the parking fee after we noted the digital key never worked. Facilities - mediocre. Entrance to the hotel is weird, being at a corner, and the lobby is nice. The room was tiny, under furnished, and had the smallest bathroom of any hotel I've stayed in in recent memory. Room was 60F on check in. Overall: I would not stay here again and would recommend others choose somewhere else due to the app and service experience.

Very happy with this location. The room they gave me was on the 6th floor and is very comfortable. Wasn't necessarily a fan of the bed being in the room that you walk through the main door into, felt it should have been in the other room and the couch and such in the first room... no idea why but it is my preference. I love that they put a shower in the bathroom, but with such a large room, I wish they had increased the size of the bathroom so I could get in the shower without stepping over the toilet and around the door... seriously. Overall, I plan to stay here a bunch over the next couple years and between the bar and location to downtown - it is an affordable location.

If I could put zero stars I would! Do not go to this Hilton!! I repeat!!! Do not stay here! let me just say we had been travelling since 6 am west coast time and landed in Atlanta at 2 pm then drove to montgomerary Alabama at 8 arriving at 10 pm, that's over 15 hours of travelling !! The personnel do not understand the meaning of hospitality!!!! Angela, the front desk personnel who's responsibility it is to make sure reservations have been confirmed and ready for guests is incompetent at doing her job. We booked our reservation 2 days prior to check in. She couldn't find my reservation and brushed me to the side and decided to help the people behind me in. I gave her to the opportunity to get the other guests settled than stood in line. We trying to get another reservation since she said she couldn't find the prior booking, but again decided to brush me to the side instead of making the reservation, with my frustration of this incompetent front desk personnel we just request for a new reservation and she threatens to call the police, actually calls them and lies to them saying we are being irate. She is Incompetent to balance and multiple tasks and cannot work under pressure, than blames the guest (us) for being aggressive. In no way shape or form was I aggressive, I have everything in video so If management would like to review this, they are more than welcome. I definitely will be calling corporate office and complain about this front desk personnel because she cannot work in a hospitality industry If she does not cater to the guests needs.

We needed a quick overnight hotel while traveling for our trip. Arrive late, leave early situation with the family and pup. Check-in on the app was easy and allowed for quick easy access to our room. The room is dated, "2 double beds" means "2 full size mattress", we had assumed queens so maybe that's on us. A lot of people mingling around the parking lot late (11pm-12am), smoking and drinking. Some were illegal activities, some groups were because the bar was closed due to COVID-19. Worked for our purpose for the night, but would not have been happy if it was our vacation hotel or spending much more time.

Very very comfy bed . Our room isn't really that big. It has two double beds. We paid $130 for one night and you have to let them also charge you $50 that you get back on your charge card,IF you don't go down to the store to buy anything or order food. WiFi is free but we couldn't get it to work. Upon check in you get a nice warm cookie that is delicious. It's close enough to the happening places here.

This hotel is nestled right downtown Montgomery. They have a unique set of rooms that surrounds a courtyard like space. Inside the courtyard is a bar and a dining area. The hotel is in an older building but they did a great job renovating the rooms. The rooms are cosy and warm. Yes, they have working heat in Montgomery! They also have AC. The bar in the courtyard has many on draft brews, liquors, and mixed drinks. They also allow you to order food there. One of my favorite Michigan brews is on tap: Bells Two Hearted. You gotta try this IPA. I will most likely stay here again as it has great restaurants within walking distance too!

Really don't understand why this hotel has 2 stars. Seriously this is Alabama this hotel is super clean, friendly and for god sake Doubletree. Staff is polite and my room was super clean and nice. I guess people are expecting a 10 rating service with motel budget. And when you checkin they give you 2 hot chocolate cookies freshly baked. Lobby is awesome, free wifi, parking available but you have to pay like most hotels. Downside as hot as it is in Alabama they should have built a swimming pool.

Update: The general manager reached out to me with a very thoughtful email concerning my experience at the hotel and offered 60,000 Hilton Honors points as an effort to "Make it Right". Original review: I had a cockroach in my bed. Yuck. The blow dryer didn't work and two outlets were quirky. The mini fridge didn't deal. The couch, room, hotel in general felt dated. The young man at the front desk at night, Jordan, did his best to accommodate but had limits that were unsatisfactory based on my stay experience. To make it right they offered 10,000 bonus points and eventually gave me 30,000, not even enough for one night in the room that I stayed (85,000). For my experience I would've expected a two night stay points equivalent. The lady at the front t desk that was in the corner on her phone any time that I needed her apparently didn't report any of the other inconveniences. The restaurant front kiosk worker was on her phone the whole time as well. The bar ran out of Captain Morgan on my first drink and didn't restock for the remainder of my stay. This was overall a very poor Hilton experience and not what I would expect as a Diamond member. And I don't feel like they lived up to their 'Make it Right' guarantee that's well advertised and posted in the rooms.

Having just checked out of the Doubletree in Atlanta and checking into this Doubletree....Man!!! They have convinced me to stay with the Hilton brand! The front desk staff was simply wonderful. She was very polite and friendly and even ensured that I got an upgrade due to my point status. Yay for me! This meant that I had a refrigerator and microwave which would come in handy since I'm staying for over a week. They are a lot of restaurants nearby so the idea of leftovers isnt very far-fetched! Turns out that I forgot my coat in Atlanta and she eagerly suggested a few places that I can get a replacement within close proximity of the hotel. The complementary chocolate chip cookie just made everything so much sweeter! If I ever return to Montgomery I'm staying here! Thank you Tasia!

This is a nice hotel with a vintage vibe. The parking is pretty convenient for the most part. The front desk staff is pleasant, but that can be hit or miss, especially if you are asking for a Double Tree cookie. One lady at the front desk told me she was taking notes of how many cookies each room requested - and they were only supposed to have 2. Sheesh! Live a little! The room service is TERRIBLE. Save your money and just go out to eat somewhere or order Steak Out. They have venues where you can host parties that are nice and are worth looking into.

I only stay here when I'm going to crash in the Gump because it's the best Hilton Honors deal you can get downtown. Housekeeping leaves much to be desired though. Sticky mystery stains on the room directory and TV remote are a big turn off. I'm not fond of walking around barefoot in this place either; tends to turn the bottom of your feet black. The last time I stayed the air conditioning unit was buzzing like an angry chainsaw. I was able to quiet it up by shimming up the loose front cowling with wedges of cardboard I found in the trash. As long as they don't develop a bedbug problem I guess I'll have to keep staying here.

Nice place overall. Brandon....the front desk attendant did a great job checking me in and answering my questions.

We spent one night here. The staff was courteous and friendly. Our suite was clean and large. I will say the room was a bit dark, could have used more lighting. The bed was comfortable. Bathroom was small. We had the buffet breakfast the next day. It was good, though not the best. They have underground parking or one can park outside in the back of the hotel.