DoubleTree by Hilton Hotel South Bend

Our daughter's wedding was here recently. They had just renovated the hotel and the renovations were beautiful! We can't say enough about how kind and accommodating the hotel staff was to our guests. The events coordinator, Andy M., went above and beyond to make sure that this was a wonderful, memorable day for all! Everyone told us how much they loved the food, how beautiful the glass atrium & the ballroom looked, and what a great time they had at the wedding. We can't thank everyone at Double Tree enough for this unforgettable day!. 💍💐🎉🥂

The staff is amazing. Front desk as well as other staff were always helpful and polite. The place is going through some remodeling but overall it is a nice place. Pool is decent, I love that it is indoor and temperature controlled... although the ceiling in the pool room is sad. I'm sure they'll address it in the make over though. My only complaint is a single average size coffee carafe for coffee is available at breakfast. It seems like I was always looking for and waiting for coffee. It's kind of absurd to me they don't have a larger coffee container available for a hotel this size during breakfast hours. While the food is decent, biscuits and gravy actually good, the hotel breakfast price $18 is a bit laughable for the options & limited availability of coffee. It would be a nice breakfast if it was included/free or maybe $5/$10... it's overpriced for the spread.

A hotel in transition might be my best description. Rooms seem to be getting upgraded along with pool, dinning areas, etc. Staff was friendly, 2 of 3 working elevators serviced the limited guests, but would struggle if hotel was more full. Website said the hotel was going through renovations, but didn't elaborate. I may not have stayed given the extent of what was closed or not ready. A/C unit in my newly renovated room was loud and didn't cool well so the room was a little too warm and had a slightly damp feel. One bedside light was missing a shade and the bathroom was barely big enough to turn around in, but overall it worked for the night. The fitness center was above average and parking garage was convenient, but has a very low clearance height. The construction across the street and loud downtown traffic was noticeable even with the loud A/C unit and blinds closed. Breakfast buffet was average for $18. No ice machines were working during this stay on any floor, but the restaurant would fill a bag for you if needed. The DoubleTree cookie was offered, but it was not warm. Pantry in the lobby was under stocked, but it could have been a long weekend and replenishment was coming. Overall, an average stay for an aging property that they are trying to revitalize.

As a proud Diamond member who spends 90% of the year traveling and regularly stays at Hilton properties around the world, I am shocked and dismayed by my recent stay at this location. Without question, this was the worst Hilton experience I’ve ever had — and one that left me questioning the brand’s commitment to quality and guest care.||From the moment I arrived, red flags were everywhere. The hotel lobby had trash cans and buckets collecting water from the ceiling. That should have been the warning I needed, but I gave the property the benefit of the doubt — a mistake I won’t make again.||Upon stepping off the elevator onto the 9th floor, I was hit with a wave of hot air that made the hallway feel like a sauna. It had to be at least 90 degrees, if not hotter. I saw room staff sweating, exhausted, and using washcloths to keep cool — clearly struggling in these conditions. I asked if they were okay, and was told, “They’re renovating.” That excuse doesn’t make it acceptable to put both staff and guests in such an unbearable, unsafe environment. The hallway temperature never improved throughout my stay.||Once inside my room, the disappointments continued:||The USB outlets beside the beds didn’t work — I tried multiple cords, no luck.||The TV froze repeatedly, making it impossible to enjoy for more than a few minutes at a time.||The bathtub had hair along the walls, a clear sign of poor housekeeping.||Worst of all, the bar of hand soap had clearly been used and placed back in the dish — absolutely disgusting.||The pool was closed for the entire three-day stay — with zero notice provided on the website or at check-in. Had we known, we would have never booked here. That kind of omission is misleading at best, dishonest at worst.||To top it all off, the on-site restaurant was a disaster. At 5:00 PM, only two tables were occupied — a clear sign of what was to come. My buffalo chicken wrap arrived cold, and after 25 minutes of my server disappearing, I had to get up and find her in the kitchen just to pay my bill. That is unacceptable service, period.||This hotel should not carry the Hilton name.

Even with construction going on, I enjoyed my time here during my two-week stay. The cookies were so good I had to get one almost every day. Unfortunately, housekeeping hurt my overall experience. They repeatedly moved my personal items in the bathroom, despite my keeping the room clean and disinfected myself. In the last week, they half-cleaned my already clean room and failed to replace the empty tissue roll and Kleenex box. Because of this, they only received a $60 tip for the entire stay. I’m just glad I always travel prepared. The Starbucks in the hotel was also disappointing, as my chai latte was watered down.

We stayed at this hotel one night 8/16/25 , This place is absolutely the worst hotel I have ever stayed at. Couldnt get hot water in the shower. The bathroom had blood (or something) red at the base of the toilet and smelled like vomit. No clock anywhere in the entire room. The lighting in the bathroom and main room was dim and I could not see to do my makeup for the anniversary party we were attending. I had to do it in my car! When we returned they moved us to another room and the water temp would not get past lukewarm. The only adjustment they would make was to comp the parking fee. They had told us they would discount the room charge but changed their mind to give us 15000 honors points instead. I wouldnt stay there again and expected better for this brand. Oh and did I mention the cleaners knocked on the door at 8 AM expecting to clean the room ? they were so loud in the hall it sounded like they were having a party. Get your act together Hilton !

Overall good. Great service from front desk staff and house keeping. Good location in walking distance of restaurants. Rooms were outdated with wear and tear. Could use remodel. Many buckets were catching water from roof leaks in the lobby. Restaurant was not impressive. They were out of several items for breakfast.

Beware that hotel is currently undergoing a major renovation so a lot of the amenities are not available. The pool and restaurant were closed, no laundry facilities, but at least the Starbucks was open. The front desk did not give us a heads up about the ongoing maintenance when we checked in and we woke up to loud drilling and hammering next door. Also, when we checked in, we were originally given a room on the 3rd floor but the whole hall had a severe mildew smell. The room was outdated and toilet would not flush. We asked to be moved to a different room and was given a room on the 7th floor. It was definitely one of their renovated rooms and was an improvement from the 3rd floor room. Unfortunately, this room is where we woke up to the construction noise and the shower did not have hotter than lukewarm water for most of our stay. We stayed 2 nights and during one day, housekeeping did not do a full clean/change of the room. First day, they forgot to restock the water. Second, they didn’t make the bed and they just folded the towels we had already dirtied and put them in the bathroom. A positive is that the hotel is right downtown and has great walkability to restaurants and cafes.

We've stayed here twice and were happy with our stay both times. Would totally stay again. If you plan to stay in South Bend, this is a great option! I have seen some negative reviews, but we didn't have any issues--our room was clean, it was quiet, and the staff was friendly and welcoming. When we checked in, the guy working went above and beyond, informing us that most nearby restaurants and bars close early. We planned to order in and we would have had no idea. Some reviews mentioned that renovations were disruptive. Yes, there are some renovations underway, but it did not impact our stay in any way. The most I saw was a guy painting in the lobby when we were checking out, and some of the furniture in the lobby was covered with plastic. I can't see how that would bother anyone. We enjoyed the convenience of Starbucks downstairs, being on the river, and the comfortable beds.

I forgot to check in, but this 10/8-10/11/24 I ended up going back to this hotel because it's honestly convenient. The parking here is very tight and busy. The hotel is on a busy street and has a vast lobby. A bar and Starbucks are conveniently located inside. I haven't been to the pool at this hotel. The room is a bit outdated, but the staff is helpful. However, this hotel needs an update because the missing ceiling cover in certain parts isn't good for the hotel, and carrier smells are in the halls. They don't clean the rooms unless you request, and if they do clean, no trash was dumped, and the bed was made with the sheet under the same from when I slept on it. And they stopped offering you the chocolate chip cookie.

This hotel has seen better days. Disappointingly, I reached out to corporate about the state of our room and never heard back. The vent above the shower head was DISGUSTING, which I unfortunately didn't see until my shower was nearly over. The shower was brief though, because the showerhead SCREAMED if I turned it to the hot water side. The rest of the hotel was ok, but dated. Everything could use a good scrubbing.

We booked this hotel because we were part of a stay-and-play travel baseball tournament, so it was required. If it wasn't, we would have left after the first night. When I originally booked this hotel in February, I selected 2 double beds for my room. Then, when I received my email this week reminding me of my stay, it said 1 king. I was able to get this corrected over the phone prior to arrival. Parking is terrible if you have anything bigger than a crossover-type vehicle. I had to park on the roof with a truck, and the parking is extremely tight with no connection between lanes, so if you get to the end and there are no spots you have to reverse back out. Parking is $5 per day. When I checked in, the staff seemed annoyed that I went to the desk when I had already done the app check-in, but I wanted to verify that we had the right room before taking all the luggage upstairs. Also, now that I'm writing this, I'm remembering that my welcome email said to be looking forward to my check-in cookie and I never got one. Our room was smaller than expected, dusty (in bathroom and next to beds), dingy (worn furniture, water damage), and smelly, but the worst part was the heat and humidity. I turned the AC down to 60 and then left for a few hours. When I came back, the temperature had barely dropped. That night, the AC did not kick on until around 4:00 a.m. despite being at 60 for about 12 hours before that. I had to use the bathtub for one of my kids (gotta do what you gotta do) and I couldn't figure out how to unplug the drain so I called downstairs. I called once and the phone rang for about a minute with no answer. I called again and the gentleman who answered said he would ask his maintenance man and call me back. Never received a call back and just found the answer on Google (have to push down again instead of twisting). We went to dinner in the hotel restaurant one night, and that was a terrible experience. I'll post another review on their page but it added to our overall impression of the hotel so I'm including it here too. We have a stroller, so we have to use the elevator to get up and down. At times, it seemed only one elevator was working and I would wait 5 minutes for a car, only to see it was full of other guests since there was only one, and then have to start over. At one point, after waiting 20 minutes and watching other guests wait and then give up, I was resolved to take the stroller down 3 flights of stairs rather than wait again, but he next one was available. Once you do get an elevator, the doors are only open for about 8 seconds before closing. I missed a couple because I had the stroller so I learned to stand right outside the door to catch them, which is awkward when the people inside have their door open immediately to my face. The lobby (atrium?) is very hot because of all the windows (maybe this adds to the overall stickiness of the hotel). A friend we had in another room was unable to open her door until staff told her she had to pull up on the handle instead of pushing down like the rest of the rooms. Why not replace it? There is no streaming on the TVs so you're stuck with local channels unless you brought a device to plug in. Oh, and no breakfast included: you can eat at the aforementioned terrible restaurant for just $18 per person per day. Overall, any one of these issues would be okay if it was just one of them (AC on the fritz, 2/3 broken elevator cars, busy night for the restaurant, etc.) but everything piling on was just laughable by the end of the stay.

I'm a Hilton Honors member; so I have stayed at many Hilton hotels. This one was just average. It had high points and low points. The high points were the staff was very helpful, the location was great - right in downtown and safe - parking was plentiful and lots of places to eat nearby. The low points were my toilet wouldn't flush when I first checked in (they should have checked that beforehand) - then - after they fixed it, the toilet handle came off in my hand. Also no quick continental breakfasts as in most Hiltons - and not much choice in their convenience store area. Yet... the staff was great at recommendations and the manager ensured the toilet issues were fixed quickly.

my husband I stayed there last night. It was over $300. It was cheap. Dirty needs updated. Had a yellow ring around the front of the toilet at the bottom that is called pee guys come on !!! your help doesn't care!

Do not stay here until they have completely refurbish from top to bottom! What a horribly run down hotel, literally falling apart. A complete embarrassment to the DoubleTree/Hilton brand.

Our stay this past weekend was pretty much hot garbage. The floors smelled like a sewage pipe broke, one of the guests in our group had a clogged toilet from the previous occupant, and every single ice machine was out of ice. The rooms were cleaned just enough to make it look like someone did something but there were stains, broken fixtures and just overall looked like trash. The only reason im giving two stars was because of the bar and restaurant, nice staff there and accommodating. Hotel itself left something to be desired.

Service was friendly and helpful. Room was clean, well-appointed, and had a great view of the river. The hotel restaurant, on the other hand -- we went down for breakfast around 8:45 am on a Tuesday). The booths were either all occupied or still had old plates on them. We found seats in the bar area, and sat for 15 minutes as one lackadaisical waitstaff wandered back and forth, never acknowledging us or saying she'd be right back or anything. (We got up at that point and went over to the Starbucks, which was kind of a mess itself, but we were able to eventually get something. But the hotel was fine, with lots of great restaurants within easy walking distance. Would stay again.

Rooms were tiny and dirty. The ceiling in the room was stained from some sorta leaking. The tub was stained and dirty, the toilet paper roll holder was broken. Room smelled musty. The breakfast was just a simple continental breakfast that should not cost $18. All the other hilton hotels include such a simple breakfast with the stay and not charge extra for it. The parking was $17 and our vehicle was too tall to even fit in the parking garage but was still charged the $17 parking fee.

The staff was amazing, in my stay here, I was able to enjoy everything South Bend has to offer. This location is ideal, just a couple of min to Notre Dame. The staff had really good recommendation for dinner.

grear memories made here, the location is ideal. walking distance from century center. staff is so helpful and friendl.

The staff was incredibly friendly and accommodating. They offered great local recommendations. The kids enjoyed the pool and we like that they have a Starbucks in the hotel.

Stayed here for a conference. Toilet would not flush, and when it did would run, and run, and run. I wouldn't let my neighbors cat drink from the coffee maker. The Starbucks was not open on time. The carpet was held down by tape. Random entry doors would be locked at random times of day. Do not expect things like charging ports, you will be sadly disappointed.

The room was small, it looks like it has not been updated since the late 80's early 90's. The furniture was beaten up. The shower had very little water pressure and squealing when on. The towels had holes in them and shower curtain was stained. The elevators worked some of the times. Floors were dirty and look like they have not been cleaned for a while. They say they are doing improvements but saw nothing. The temperature of the hotel was hot and was uncomfortable. Also, the door to the room would not shut all the way. So if you did not pay attention you would leave your room open thinking it was locked.

We thought with the Marriott name this would be a nice place to stay. It was not. It was very dusty and dirty. So much dust you could write yourname in it. The shower still had hair on the wall. The bathroom mirror was dirty, the garbage was still there from the last guest. And the worst was the brown spots on the bathroom floor

Embarrassing how bad this hotel is. Rooms and furnishings are threadbare, literally. Carpets torn, seats worn, just an embarrassment. Also, apparently hot water is extra as we just took freezing cold miserable showers to start the day. Stay at the Marriott up the block.

I find it hard to believe that Hilton would allow this property to become so dingy, dated, and dumpy. This property is in severe need of renovation! I honestly feel sorry for the staff, they should not be subject to working in the condition of this property. Dysfunctional(I think non operational) AC in common areas. Horrific smell in lobby restrooms. Hallways musty smelling, peeling wallpaper in rooms, moldy caulk in bathroom of guest room and some sort of substance on vents of the ac unit in guest room. This is in the heart of South Bend...it is beyond embarrassing or should be to the powers that be not only for Hiton but for the city. Shameful....

The 2 stars is for the great location and absolutely wonderful front desk staff. I am shocked this is a Hilton Hotel- unbelievably shocked. Our room is dirty... and when I say dirty, I'm talking dirty. Everything is covered in dust, if we walk barefoot on the carpet our feet turn black. Water damage in various places, rippled wallpaper where either the adhesive is just old, or water has caused it to lift. I wouldn't recommend this place at all.

This positive review is for Ashley, the atrium bartender, the BEST part of our stay. She was very hospitable and kind to our party. The hotel itself is decent, but the rooms are old and dated. Price was way too high for a room with two double beds for a football weekend. Again, the best part of our visit was Ashley.

If I could've given this place zero stars I would! This place sucks!! When we first got in there was a crunch under our feet. We just got to the pool and it's so humid, and stinks like a dead fish. The hot tub is ice cold. The hot tub does not work! The stairs to the pool suck, there is only one step, and its busted to the point that tape is holding it up! There are many bugs around the pool. There is algae in the pool. There is fur around the pool. In the hotel room, the lamp is busted and the TV is not working properly. There is a two way mirror in bathroom (we checked)! There is hair in the beds. The room looks like it has been never cleaned. Not the best service. Do not recommend families with children!

$225 per night. Single bed. Dusty, dingy, yellow stain on comforter. Moving rooms wouldn't change a thing I'm sure. Manager obviously not doing their job. Won't return.

The 1 star is for the nice staff....this hotel is old and dirty!!! They jack the price up for football weekends. I took pictures of our room for proof and sent to the GM. He failed to respond to my email. I wrote again stating I would post pictures and he refunded our first night stay of $185.00. The Fri/Sat stay was over $400 a night. Finger and lip marks on room glasses. Stains on furniture. Carpets in hallways needed to be vacuumed. Soda, pool and ice machines out of order. Dust on the furniture. In room coffee maker disgusting! Stains on bed dust ruffle. Need I go on?! Hilton should not have their name associated with this place. Our sheets and towels were clean. The manager also went through our room and took pictures as well. Best advice, find another place to stay unless this place has gone through a complete deep clean

I want to compliment Mike the GM. I had booked through Expedia and tried to cancel a month in advance. They kept saying the hotel wouldn't allow it and they could not refund my $900. Mike came through for me. Expedia misleading and lied. Don't trust Expedia. Use the hotel websites!!! Lesson learned

The Doubletree is a solid option when looking for a room in South Bend. It stands out when you're driving around downtown, with its sloping glass roof. And it's attached to the Century Center. It's a bit odd that when you're taking the elevator up to your room, you're whizzing by offices with floor-to-ceiling windows, peering in at people hard at work behind desks. But if you are coming into town to work with a company in the Century Center, this hotel could be doubly appropriate. The pros: * Great location. You're right in downtown South Bend, within easy walking distance to the river and area restaurants. * Ask for a room with a view, and hopefully you'll get put on the top floor like I was, looking out on the river, which is lit up in beautiful colors at night. * Great service. Like I said, I asked for a view when I checked in and was immediately accommodated. * Free cookies!!!! I'm sad that I didn't get to try on on my recent stay, but I could smell them. Mmmmmmmm. * Not too shabby of a price for the best hotel in town. I got my room for about $150 plus fees, about one week before I needed to stay there. * Very clean. Can't really beat that. * Easy and free airport shuttle. The 6 a.m. shuttle was right on time and had me at the airport in about 10 minutes. The cons: * The rooms can look a bit dated. For example, the carpet looked like it hadn't been changed in years. But again, the room was very clean. * The giftshop -- if that's the right word for it -- is small. Like about the size of a walk-in closet. So if you are in need of convenience items beyond what they have, you'll have to venture out into downtown. I plan to be in South Bend a lot for work, and it's a comfort to know where I will be staying when I come.

The location and "feel" of this hotel are both great - the devil is in the details with this location. Mostly just some wear and tear in random areas (elevators, signage, etc.) which only add to the fact that the property itself can be a little confusing as far as where to go once you've parked, how to get to the front desk, and which elevators to use. Honestly I don't spend much time in the hotel outside of the walk from the garage to my room, so what really matters to me is the a clean room and bathroom - which this hotel checks off the list for sure. But on the whole this is a really great location and great value for what you get. All in all though for a moderately sized city this is a great hotel and I would definitely stay here again if I'm back in the area.

This is the dirtiest hotel I have ever slept at. Sorry I can't ad pictures of the dust n the walls, the peeling moldy wall paper, dirty grout etc. don't stay here !!!

Filthy. I would recommend staying at any other hotel in the area. I will not be back. After notifying the front desk that my room had literal food smeared on the furniture I was moved to an equally dusty and disappointing room. The outlets do not work and the door locked me out multiple times. For a going rate of $160+ a night it's a complete rip off.

I like this hotel, I stay here often for work. Recently, I heard they had bed bugs from a coworker. I've had pleasant stays here before & didn't really believe it. I got room 408, took light precaution, sprayed the bed lightly with alcohol before bed & kept my suitcase off the ground (trick to keep bed bugs away I heard from coworkers). I slept great, alarm went off at 5 am for work, I turn on the lights & a bug was crawling on my comforter! I didn't want to believe it was bed bug at first, because it's a nightmare I've heard about. I travel 4 days a week for work & stay in multiple hotels. I called & spoke with front desk lady who was semi in denial of the bed bug. I reported it to my work & requested a different hotel for that night. The report came back from hotel saying quote "No bed bugs except for the one, I feel like this was dropped & placed in the room". I'm very insulted that they think I'm carrying a bug around to place in the room to sabotage them or something. If they would just admit it & say they called an exterminator, it would've resolved this issue, but they are clearly in denial which is why I feel I had to post this review. FYI My company pays for my hotels for work so I'm not getting anything from complaining like free room etc it's already free for me

Literally the worst experience I've ever had at a hotel. The entire 5th floor spelled like raw sewage. Our room was so hot and no matter what the temp was set to it stayed hot. Ice machine was broken on the floor, the pool and hot tub was closed for maintenance. We asked about getting switched to a new room and they said they didn't have any of the suites like we had paid for (almost $300.00 a night room.) Miss Mary at the front desk did what she could to help even bringing a bottle of Lysol for us to keep and to spray in the room because it was so hot and stinky in our room after she walked in and smelled and felt it herself she said that was the only thing she could do to help with our problem. Which even though it didn't help much we still appreciated her trying. She told us the manager would be in around 9 am & would be able to help us further. We go down to eat breakfast and try to lay down for a little while before check out and the restaurant is also not opening today. I again asked to speak with a supervisor or manager since miss Mary said one would be in around 9 am & the lady now at the desk says the managers don't typically come in until after 3 pm if they even come in. So I highly recommend NOT STAYING at this hotel!!!

Good location with convenient parking. Room was clean and staff was friendly. You will have to pay for parking $15 but for a downtown area, the price isn't bad.

I'm not sure why this hotel has almost five stars, I stayed there for a weekend and it was filthy. The pool water was green and murky and the hot tub had caution tape all over it. The hotel room had stains on the floors and ceiling. Staying here is like paying for high end but only getting a motel.

RUDE! The man in the position as desk clerk on 3/22/2022 in the late afternoon, was rude. I was in line with 2 people in front of me, one being assisted at the time, and a lady walks up and stands at the desk close to the side of the man being helped. After that guy is finished, he asked the guy in front of me how he could help him. After he checks him in and gives him water and cookies, he looks to his right asking the lady how he can help her, like I wasn't standing there waiting the entire time. Neither the lady or the clerk even looked at me until he was finished with everyone. Such behavior should not be tolerated of employees who are representing Hilton Hotels.

I love the gym and that there is a Starbucks in the building but let's get to it I had to wait 10 min after working 5 flights today, so exhausted is an understatement. This lady "cleaning" put all these dirty wet towels on the floor (the floor that I walk on barefoot) and replaced then asking me how many I need. I told her to put in how many they're supposed to put in because I dont want them to think I took towels or something. She was kind enough to leave me no bars of soap and no shampoo. Sike. I have to call downstairs now and have someone bring me soap and shampoo. Is that a bloody boogie on the floor?! It better not be something else! Right next to the cleaning lady's foot prints!!! I'm going to be sick. And why does one bed look like someone's been jumping on it? Enjoy the noise and ugly construction view outside. They make a great I shouldn't be asking these questions. #everheardofdisinfecting #amopwontkillthem #neverwalkingbarefootagain

We were in town for a friend's graduation and I had never been to Indiana. We had recently had a bad experience with AirBnb so had to find a hotel fast. The doubletree was running a special so we stayed there. The hotel service is on a level of a 5 star hotel. We were checked in and of course we received a warm chocolate chip cookie. I asked for a cart for luggage and the nicest bellhop Carter ( I believe) appeared out of nowhere to help with our bags. They also had a nice beer and wine reception for Notre Dame graduation. We stood outside waiting for an Uber and the hotel shuttle offered to take us to our destination about 15 mins away for free! When we stayed in our room we had a small issue with housekeeping. We called the front desk and spoke to Michelle who was so kind and accommodating. Liz the manager came upstairs hand delivered an apology note along with breakfast coupons. If every doubletree was like this one I would never stay in another hotel brand again!

My mom and my sister have been planning a wedding for months. Have left several messages and emails to block some rooms for them. I called again today to request information and no response. Absolute unacceptable service. I understand these are COVID times, but there is a level of service in hospitality that needs to be met. And it's not being met whatsoever.

Avoid this place! My room had a spider as big a quarter-- spider webs along windows and above bathroom door.

My son was at a wedding at this hotel last weekend. He accidentally forgot his brand new suit jacket at the venue. My wife contacted Mackenzie in house keeping. Mackenzie was "awesome" she searched and found a jacket but it was the wrong one. A+ for effort. Thank you Mackenzie. This is the reason we are honors members..

My first time visiting South Bend. Checked in and received a friendly welcome and the offer for bottled water and a giant cookie. Yes, please! Went up to my room and it was nice. Looked over the inside of the hotel and the lobby. Some of my lamps were a little dusty. They didn't clean my room on the 2nd day but that may have been because I had left some things on my bed, or maybe I was in the room at the time that they tried to clean. Really not sure, but that wasn't a big deal to me. They will give you 1,000 Hilton points if you decline housekeeping - I believe you have to be staying 2 nights or more for this benefit. The comforter was a bit hot - next time I will look for a blanket and use that instead of the comforter. Parking is $15 per night for guests in the adjacent parking lot. One of my favorite aspects of this hotel is the convenient downtown location. It's walking distance from Cafe Navarre (expensive but delicious), LaSalle and Woochi Sushi.

This is an aging hotel that hasn't been maintained very well. The pool was gross, I couldn't even see my feet. The spa was so hot we couldn't event put our feet in. Ironically, the room phones say "Marriott" on them. Our water went out completely, and the man at the counter wasn't exactly forthcoming with updates. The beds are not queen size as advertised, and they wouldn't move us into a king room - it was midweek so I don't think they were booked. Given the fact we didn't have water they could have at least given us a bigger bed! The only upshot was the nearby river walk and the beautiful view we had if the river. The bar had good drink specials too.

Terrible hotel. Outdated, spiders in room, light up mirror in bathroom broken. Glasses in room were filthy upon check in. The pillows were lumpy and in all odd shapes and sizes. Sheets had a hole in them and did not seem clean. Never again. Only plus side is the staff seems friendly so far and it's close to everything. Dave- GM - We are currently still in your hotel until Thursday and I'd like to add my husband is a Diamond member. This review does not come lightly. We both travel for a living and have stayed at Double Tree hotel nationwide. I'd be happy to address the issues going over our room and appreciate the response.

The Doubletree is currently undergoing extensive renovations so hopefully this will relieve / improve some of the issues we experienced. We selected the Doubletree as our host hotel for our wedding in October 2012 simply because it was a half mile down the street from the Oliver Gardens / Center for History where both our ceremony and reception were taking place. My in-laws came in from Florida and stayed at the Doubletree for a week. They originally were not provided the discount rate, but we were able to have that fixed. When the checked in and settled into their room after a long day of traveling, they discovered there was no hot water so they were stuck with cold showers. I contacted the General Manager and was told that it was a planned outage to replace the boiler and they should have been informed at the time of their check-in. They continued to have some issues with hot water and were eventually moved to another room for the rest of their stay. My husband also stayed at the Doubletree the night before our wedding and we had a nice, but very dated suite (complimentary upgrade). The toilet was not working properly and he made several requests to have it repaired prior to our wedding night (which never happened). We had mixed reviews from several of our wedding guests - some said everything was fine and others complained about no hot water, constanting running toilets and a few other minor issues. All in all, it turned out to be a disappointing experience, but I am hopeful things will change with the renovations as the hotel is conveniently located in the heart of downtown South Bend.

First off I did not like the fact that, I feel you all lied and falsely advertised! You knew your pool was not working or that u would not have it opened.....you did not reveal this to guest because you knew it was a major selling point! Even called to ask ahead of time liars!! This hotel was more expensive than my indianapolis stay and the hotel there was stellar! This hotel .....should it be called that more like a hole in the wall!! the place is gross and falling apart how dare you charge almost 300 for 1 night runnnn!!!!! Food all over the floor parts of the ceiling missing.last straw was we pulled back the sheets and on the corner looks like someone's foundation!!!!!! Not either of ours not wearing makeup at all just nasty and not a stain looks fresh like they never changed the top sheet!!!!Places that should be open and operating is not like why is starbucks closed its not even late uggghhhhh never again!

I'm a fan of this hotel with just a few minor suggestions. Pros: 1. It is a beautiful property. 2. Room furniture is in good condition 3. It is very quiet 4. Housekeeping did a good job cleaning our room each day. 5. Good location in that the building is connected to the City Center by way of an enclosed walk way. 6. Business Center room is in the lobby, near the front desk. 7. Plenty of luggage carts Cons These 'cons' are somewhat minor but they take away from the guest experience and I believe they are easy for the hotel to correct. 1. The covered parking garage is missing important signage such as what row you parked in. Please, at least put numbers or letters or animal pictures on the post of each aisle to help the customers remember where they parked. 2. Freshen up the paint on the garage floor so that guests can see the directional arrows. 3. Have better signage in the garage to direct the guests to the exits. 4. All 3 elevators were not operating correctly one evening. When the guests got on an 'Up' elevator and pressed their floor, the doors closed and the elevator promptly turned off the button that was pushed and the guest could not select it again. Which meant that all guests had to go all the way up in the elevator and then on the way down, select their floor again. 5. The 'Up' and the 'Down' arrows next to each elevator on each floor did not work. Whenever an elevator door opened, the guests did not know if the elevator was going up or down.

Great hotel in downtown South Bend. Loved our stay at the hotel with great views of the City. The hotel is close to many great restaurants in South Bend. Definitely staying here again

We had a wedding in South Bend. The DoubleTree was convenient for all of the related events. We mistakenly thought housekeeping threw out some wedding gifts. The management was very accomodating in trying to remedy the situation. As it turned out, the gifts were found. It was not the mistake of housekeeping or the hotel at all. Thank you, DoubleTree. Great stay!

Liz and the the late night front desk people were amazing!! We played a show across the street and booked this hotel last minute so we didn't have to drive home. The room was comfortable, the parking accommodated our work van and the staff couldn't have been friendlier.

Hotel beds and location were excellent. Easy to get to Notre Dame campus and in a good area downtown. The hotel condition is in need of an update. The hotel public areas and also the rooms are starting to show some wear but nothing major. I would rate the condition as a 3 out of 5. The parking was very fair and on site. The bar area served excellent local beers on tap and were cold just the way beer is supposed to be. The bartender was excellent as well. She offered to let me try a beer that she recommended and I ended up getting a couple. If and when we are back in South Bend, I would definitely stay there again.

So nice after a long day of traveling from California! I was a little set off as the first thing we saw on our way in was a shattered glass door in the parking garage. It made me slightly uneasy for safety concerns, but so far, so good! Our room is clean and enjoyable. Very large TV in our room, which made my travel buddy happy. And our daughter is thoroughly running all around our large room space. I'd come back. :)