Aaron
Google
I stayed at the DoubleTree by Hilton Rome Monti around a year ago. It’s a reasonably small hotel in the Monti neighbourhood of the city, within walking distance of the city’s main attractions including the Colosseum and Roman Forum, and right by Rome Termini Station, which is handy, especially if you’re getting the bus to Termini from the airport.
In terms of room rates, it can get pretty pricey here, often exceeding 400 euros a night. I managed to pick up a good deal redeeming my Hilton Points here, though, at around 60,000 points per night. With 133 rooms, it is a fairly small hotel, so there’s limited access to upgrades for Hilton Honors members.
Walking into the hotel, I had a great first impression with the lobby being beautiful, with plenty of seats to relax. My room was pretty typical of Europe — fairly small but had pretty much everything needed, including a comfortable bed and large TV. In terms of the bathroom, the standalone shower was great, although I did find the taps in the faucet confusing. There was also a bidet, which is pretty standard.
The staff were great too, especially Irene, who worked on reception, and another staff member from Romania whose name I can sadly not remember. The housekeeping staff were also friendly and did a great job keeping the room tidy, replacing my bottled water without having to ask.
I had to change rooms during my stay and noticed slight inconsistencies between rooms, such as one room having USB-C charging while the other had standard ports. I had a maintenance issue with the USB ports failing to work in one of the rooms, and they replaced this for me. The thermostat in the second room also wouldn’t go below 24°C, which is certainly not what you’d want with the heat you can find in Rome. The lights and AC also appeared to be on a sensor, which could be annoying, but I get that they want to protect the environment.
I did find the room to be a little noisier than other hotels I’ve stayed in, with a lot of noise from housekeeping, who started early.
Breakfast was pretty poor — there was a lack of gluten-free options, the scrambled eggs were often cold and bland, and I found it odd that they’d provide carrots on the buffet.
I would consider returning to the hotel in the future as the service was great, although I don’t think the hotel justified its premium price tag, as so many things are just OK here.