DoubleTree Suites by Hilton Hotel Detroit Downtown - Fort Shelby

We are now in 2025, and as I’m coming to write my review I’m seeing several older reviews list the same issues I’m experiencing which indicates to me that this hotel is extremely negligent when it comes to upkeep and responding to feedback. I did a self check-in over the phone because when I arrived to the airport I called to ask if I could do an earlier check-in, which they said would be an early check-in fee (despite plenty of rooms being ready and having Gold status) Upon entering the room the toilet paper was down to enough for maybe one single use. I had to ask the front desk for toilet paper, to which they didn’t seem to find it egregious. The cookies that I grabbed were rock hard and stale. I got dehydrated and went to grab the water bottles when I noticed they were already opened!? What the hell!? Despite all this I’m staying calm because one lady at the front desk was really nice. Breakfast that morning, was alright. Service was slow even though I was literally the only person dining there. But after I came back to my room from a long day of meetings the next day, I was excited for it to be cleaned until I saw that my bed wasn’t made, but sheets were just thrown back. The towels I used in the bathroom were still in a miss and maybe one new towel was added. Never in my life have I seen something like that in a HOTEL. Literally all housekeepers in the world have a bare minimum they can do, and to my surprise this was significantly worse than that. The last straw for me was when I returned to the room that’s when my nose starting running and I was sniffling and congested. Literally it was like a rapidly progressing sickness, which really freaked me out because of all the viruses that are running rampant outside this winter. I’m grabbing tissues blowing my nose when I look over at the lamp and see just how much DUST is on there. It looks like it’s never been wiped down in forever. I am disgusted and disappointed in this experience. And will never bother to stay here again when I’m in Detroit.

Paid in advance and upon arrival found out they oversold the hotel and my wife and I along with our three kids didn’t have a room at this hotel. They found us a hotel down the street but it was not a comparable room and disrupted our trip as we had to spend part of our only full day in Detroit moving hotels. The front desk was rude and did care about the disruption this was causing to our family vacation. After moving to the hotel the room was not as labeled. We paid for a two room suite. It had only one bedroom. Room needs a paint job, see pictures. Would not recommend nor trust you will get what you paid for. Like a room for the night where you expect it. Went for breakfast and my kids were disappointed when their French toast said it came with whipping cream but when it arrived it was different than the menu. (Seeing a trend here). Also wasn’t worth the calories as it didn’t taste great. Save your taste buds and go to Hudson’s cafe, we had an exceptional breakfast at Hudson’s Cafe.

Beautiful luxury hotel in the heart of downtown Detroit. Polished. Immaculate facilities, mixing modern rooms and hotel features with the historic past of the building and neighborhood. As a general rule; I dislike many Doubletree Hotels. I am pleased to say, The Doubletree Suites in Detroit breaks my rule! As the name implies, the Doubletree is a suite hotel. This is certainly the nicest Doubletree Hotel I have visited! I love the Hilton brand, and I'm a Hilton Honors member. Normally, the Doubletree Hotel brand is a chain of hotels I avoid. However, I will never avoid this Detroit Doubletree property. The hotel staff associates are remarkable; friendly, polite and helpful. The hotel facility is beautifully decorated and furnished. All of the hotel's common areas, as well as my guestroom was immaculate. My guestroom suite was spacious and airy. My suite consisted of two full size rooms; a living room with work desk, sofa, and TV. The second room was a very comfortable bedroom, featuring large closet, TV, mini refrigerator and queen bed. The bath was large and roomy. The weather was very cold and snowy the day of my visit. Unfortunately, I was not able to get out and enjoy the neighborhood. Hopefully, I will return in warmer weather, allowing me to explore. Consequently, due to the inclement weather, I dined at the hotel restaurant. The service was fantastic and my dinner delicious! In addition, the hotel also offers a "grab and go" area, in the lobby area, offering sandwiches and salads, beverages and Starbucks coffee. Absolutely loved the Doubletree Suites and I highly recommend this hotel when visiting Detroit!

I was pleasantly surprised by my hotel stay - the rooms are super spacious suite-style rooms, and it's perfect! Two TVs - one in each room, and a desk, so it would be great if one person had to work and the other wanted to sleep in, or if one person was more of a night owl. All the streaming services worked perfectly. The event spaces are also really nice here, and the catered food was delicious and fresh. Warm cookies upon arrival, easy self parking in the lot right across the street, good service, clean, I recommend. I will review the bar separately, but the food and drinks were actually really good, and not at a super high price point for downtown, which I really appreciate. Be aware that it's not in the most busy area of downtown, but I think that's actually a good thing, as it's quiet, yet safe. Only a 10-minute walk to Campus Martius or a very quick Uber from anywhere downtown.

I recently stayed here for a 5-day work trip, and overall, it was a fantastic experience. The hotel was clean, and my room was spacious, making it a comfortable base during my visit. Housekeeping was attentive, cleaning my room every day, and they were very responsive when I requested for extra towels or toiletries. The hotel has 2 in-house restaurants, both of which were great. I enjoyed the convenience of having good dining options right on the property. The Starbucks inside the hotel was another nice bonus, perfect for grabbing a quick coffee in the morning. I also want to give a special shoutout to Janay, Lashawn & Ariel at the front desk, who was incredibly friendly, professional, and provided top-notch customer service. The freshly baked chocolate chip cookies were a delicious treat, adding a sweet touch to the stay. Overall my stay was truly wonderful, and I’d highly recommend it to anyone visiting the area.

I'm in Detroit having a great stay for friends wedding. We were greeted with warm smiles and cookies! I especially wanted to recognize Alvin at the front desk for going above and beyond to make my stay more comfortable. I have a (3 hour) law exam I have to take this weekend. When I asked about the available business center space, when he found out about my exam, kindly offered to have one of the conference rooms opened for me. The next morning I was in the lobby with my laptop and he not only remembered me but without me asking he called to have the room opened. What excellent customer service! Alvin's kindness and attention to detail really made him standout. Thank you for making my stay just a little less stressful, Alvin. I really appreciated it.

This was my third stay at this hotel in 2024, total 6 nights. I really like DoubleTree Suites by Hilton Detroit Downtown - Fort Shelby: - Spacious Rooms: I like the size of the rooms, offering both a bedroom and living room. - Convenient Location: short walk to everything I need while staying in Detroit. - Package receiving services: The staff have always been very helpful and the service is very good. I used this service every time. - Pleasant Atmosphere: I enjoy the convenience store and the lively atmosphere of the lobby bar/restaurant. - Friendly Staff.

Needed a quick room for the Lions game. Can’t beat the location. Great rooms great view always clean and nice. The food’s awesome. Lashawna at the front desk is amazing and always take care of me. Thank you so much!!!!

We stayed in the hotel while staying in Detroit for the Game Above Sports Bowl at Ford Field. The prices were fair for over the Holiday and allowed us to check in early for $25. Our price also included parking, which avoided us having to pay for parking at Ford Field. The rooms are suites and really spacious, roomy, and clean. The shower also had very strong water pressure, which was nice.

I was pleasantly surprised by my hotel stay - the rooms are super spacious suite-style rooms, and it's perfect! Two TVs - one in each room, and a desk, so it would be great if one person had to work and the other wanted to sleep in, or if one person was more of a night owl. All the streaming services worked perfectly. The event spaces are also really nice here, and the catered food was delicious and fresh. Warm cookies upon arrival, easy self parking in the lot right across the street, good service, clean, I recommend. I will review the bar separately, but the food and drinks were actually really good, and not at a super high price point for downtown, which I really appreciate. Be aware that it's not in the most busy area of downtown, but I think that's actually a good thing, as it's quiet, yet safe. Only a 10-minute walk to Campus Martius or a very quick Uber from anywhere downtown.

Was greated warmly by Ore who answered all my questions, gave of some of the wonderfully famous cookies and provided on and off site dining recommendations. Room is nice with sitting area separate from bedroom. Bedroom has bump out curved window. Room AC wasn't working right when I arrived by they had an engineer in the room writhing 5-7 minutes and had it fixed. Parking is $34-44 a day. 2 pay dining options on site but I didn't try either. Small coffee shop/connivence store also.

This is the most disgusting hotel I've ever stayed at. My cousin and I booked a suite for one night--he stayed in the bedroom, and I stayed on the sofa bed in the mini living room. Under the sofa bed, I found a used condom. I reported it to management, but it's been almost a month, and I haven't heard back

We had our room block for our wedding here just a few weeks ago. Emmett and the DoubleTree staff was excellent to work with from the start. They were excellent with communication and helping make the experience great for both us and our guests. The hotel is beautiful and historic, although most of the inside is tastefully renovated. Aside from the exterior, a few cool elements from the original hotel remain. There's a bar, restaurant, and coffee shop in the lobby, which was great for our guests coming in from out of town to get something quick. The hotels were clean and modern, and the price we were able to secure for the room block was great and within our price range. The hotel is a few more blocks from the core of downtown, but that didn't matter since it was still only a 7 minute walk to Campus Martius. Overall, I would recommend the DoubleTree to anyone visiting Detroit who wants to have a great stay at a reasonable price. We are so glad we went with the DoubleTree.

I was informed that as a Hilton employee all restaurants within the hotel but when I complained about being charged full price, I was informed it didn't count on room service. Well, I would have walked down and got the food to save $50 had they been up front and honest. Then housekeeping just barged into room, no knocking, or anything. My parents also stayed and their room was sticky all over the floors. Gross.

the manager of the hotel was extremely rude, he basically told to my face I am lying about the parking charges, while me (and my dad) both at the time of check-in were not educated on the parking fee. The staff was not helpful, we asked for tooth paste and napkins two seperate instances, and they asked us to come to the lobby to get them.

I was not impressed during this visit. As we got off the elevator to get to our room, the smell of weed was very strong. The room was very small, and the locks did not work properly. On the evening of check-in, the floor felt slightly damp. By the next morning, the floor in the sitting area was soaked from an apparent leak somewhere. Luckily, when I called the front desk, I was able to switch rooms. However, the new room was not in the best condition either. The sink drain was open and did not have a stopper, and the doors to the sleeping area and bathroom did not close properly. I understand that the building is older, but for the price per night, I would expect more than that. The front staff are very nice and accommodating but I will think twice about staying here again.

This is a very beautiful hotel, the remodel was done very well and seems to still be going on. I chose this location for the proximity to Ford Field as we were in town for a concert. There is a café that serves Starbucks in the lobby. The staff and valet were all very kind and accommodating. No pool or spa which is always a hit or miss for downtown locations. This location was excellent, there were so many choices within 1/3 of a mile. We walked 15 miles during our stay, the area was clean and felt very safe. My major gripe here is that there seemed to be work being done in the room next door it is possible it was a loud neighbor but it sounded like wall scraping daily(?), which was not ideal for sleeping in. I probably should have switched rooms but that would have been a hassle. I would stay here again.

bugs and didn't want to give me my money back for 3 days I had booked I will be writing a bad review once a week. !!

When it comes to the hotel itself, the Doubletree Detroit Fort Shelby is a great experience. In term of logistics, it was a disaster. Here's our experience: 1) Hotel: It's a beautiful 1916 historic hotel located close to downtown Detroit within walking distance to many coffee shops, restaurants and coffee shops. There's a cafe, bar and restaurant inside. Rooms are spacious with beautiful city views. It's clean. However, the logistics went poorly: 1) Check-In: As Diamond members, we are usually walked through what that entails during each stay. That didn't happen until we proactively asked about it after check-in. 2) Parking: We set up parking in their nearby lot for $27 a day. We had two rooms and two cars. Despite setting it up correctly, each car got a $80 ticket the next morning- one on a Friday night and the next on Saturday. Correcting it was not easy! 3) Food Allowance: As Diamond members, we got $24 per room per day. However, our final bill saw several charges that the $24 should have coverage. Again, correcting it was a headache. If it wasn't for the logistical headaches, this hotel would be a GREAT place to stay.

We were so pleased with our stay! We visited Detroit for spring break. Prices were fairly reasonable. We used valet for our car - $40/night. When we checked-in we experienced great customer service AND warm cookies upon arrival. We had a suite room. Pull-out couch was extremely comfortable along with the king sized bed. Water pressure in the shower was awesome. View was meh - but we didn't need a great view - we were out and about. Good location and close to nearby attractions. Hallways were quiet and staff members were friendly. We visited the hotel bar a few times. Wings were some of the best we've ever had. Bartender was extremely overwhelmed and complaining each time - not sure if they need to hire more staff in this area or if she's just easily overwhelmed. Based on our overall experience I would stay here again and definitely recommend it to others in the future!

This is our go to hotel whenever we are in town! It's clean and perfect for us. I love the suite/bedroom so it doesn't feel small like a normal room. However, I do wish the bathroom was bigger and that the bathroom door wasn't up against the shower. Nevertheless, it's perfect for when we come for a visit. Valet parking is kind of pricey but it's downtown. They also have a nice bar within the hotel called round rock and the bartender Kevin was amazing! We had some yummy food and drinks and he was just a cool guy, very personable and kind!

This is a beautiful spot filled with much character! The rooms and halls are spacious the service was great. The ladies in the bar can use a tune up in customer service but for the most part, i shall return

WORST Hilton experience ever! Front desk gives you misinformation and then tells you that they didnt?? I visited this hotel with 2 other social media influencers and the resort we have to go to rectify our situation is ridiculous. Was told by front desk my points were to be reused for the reservation but they weren't, only to find out front desk cannot use personal points to book a reservation. Corporate has been helpful and even awared me the situation is worse than just misinformation. The hotel itself violated room rate charges and they still do not want to rectify the situation. I booked a reservation through my points online, an email that is sent to everyone states you can check in online and do not need to check in with the front desk. I checked in online and was marked as a no show still? Because of flight changes I couldn't make it the first night but made sure to check in the hotel regardless. When my hotel key didnt work I checked with the front desk and they stated I was marked as a "no show". I found that odd since I checked in online............and they said I dont need to check in with the front desk.................regardless I asked if I can still have the same reservation and they said its still available. I told front desk I used points to book the reservation and I would still like to use them, the woman who was working August 4th around 4:45 pm said that they can still use my points. I agreed and she said "we still need a card for accidentals and damages." Gave her the card not thinking I would be fully charged for the reservation. Called corporate and upon further investigation they said they violated room rates. The GM and hotel is still being stubborn on rectifying the situation and as someone with a social media following it is something I would never thought of resorting too.

incompetent management. Stayed here with my family for a concert at Comerica Park. The hotel is about 15 minutes from the park (on foot). I paid $27 for self-parking; there is a parking lot adjacent to the property owned by Park Rite Detroit, and the hotel staff directed me to park in that lot, after I had provided my vehicle's plate number. The next morning, I was greeted with a ticket for $80 on my windshield. This was just before I checked out, so I presented the ticket to the manager (Mr. Glass) . He profusely apologized, took the parking ticket, and iterated that he would "take care" of that issue. Fast-forward a month-and-a-half, I was surprised by letter from a debt collector, on behalf of Park Rite Detroit! I have receipts and documentation, so this will all settle out in my favor, but having to deal with the loose ends of a service I paid for in August is simply wrong.

This is one of my boyfriend's favorite places to stay downtown since he's a Hilton Honors diamond member. We have season tickets to the Tigers also, so this is the go to place to stay on opening day. He booked a room for me since the weather was freezing and we just got a ton of snow on Veteran's day so it was an icy mess downtown. I work downtown and a block away from here so it's in a very convenient location. We usually stay on the 8th or 9th floor. There really isn't much of a view of downtown but it's in an easy location to get to off the highway and within walking distance to everything. The beds are always comfy, the room is always clean and it's quiet. We love the breakfast buffet in the morning also. There's valet service available and the hotel staff is very friendly. There's a coffee counter by the check-in station, a hotel bar which serves food and Motor City Kitchen. I've stayed at a few of the other hotels in the area but we like it here! Don't forget to ask for your cookies when you check-in!

Me and my wife stayed there last weekend we were greated by wonderful staff and with warm cookies. Got to our room and passed out on couch do to late check-in the next night I decided to use the pullout mattress and it looked horrible(see pictures). We called room service to let them know about the situation and to my surprise they knew exactly what I was calling about. They offered me vouchers for drinks and breakfast and brought us extra sheets.They said room 618 has been getting calls. So then on our last night around 2am we got the fire alarm to evacuate building and we were outside freezing for like 15minutes and was clueless to what happened. The people that work there were very nice but the facilities were not the best hopefully they replace the couch in 618.

The lobby is beautiful and the event rooms are very nice. The restaurant, Grille 39, was really good as well. Unfortunately, the guest rooms and hallways were FILTHY! It was so gross. Idk what smeared on walls, floors clearly hadn't been vacuumed in days (or longer), hair in the shower. Every lamp in our room had a light bulb out. I'm also pretty sure there were families living there. No matter what floor the elevator opened to, there were middle eastern men and/children camped out in the lounge chairs and on the floor. We were there for an event and went to our room late (2am). There were two men hanging out in the hallway, talking VERY loudly to each other, and on the phone. At 3:30am we finally called the front desk about it because we couldn't sleep. The front desk told my husband "There's nothing we can do about it.". When I called down again 15 min later, they said they'd "send security ". They didn't. We finally fell asleep but woke up periodically to the men shouting on the phone throughout the night and into the morning. It was 9 am before they finally left the hallway. I'll never go back.

This place was ABSOLUTELY amazing. As soon as I arrived they offered me a warm cookie and provided me an envelope which had a free breakfast on my company. When ai got settled they sent me a very nice text. They we're very courteous and helpful for my stay. I asked about places to dine out. She provided me options but said she may be biased but there place was good. I ended up eating at the Round Bar. I was very pleased. I wanted to go check out Tigers stadium. I asked about directions. She provided me a shuttle ride over there. How nice. I ate breakfast and dinner there, something I rarely do but worth it. They permitted me to leave my vehicle parked at the location is while I worked for the day. They even transported my suitcase to my vehicle in the am This hotel was one of the best or maybe best one ever.

Hotel staff is terrific! Their front desk Are extremely helpful! Some of the very best people have worked here, then go on to manage other hotels! Largest rooms in the city! Easy to stay here!

Prepaid with hotels.com This was my 11th stay So I redeemed my credit and was excited. When I arrived I was charged again the entire cost of room. Was told this was Hotel policy. This put 'on- hold' All the funds I planned on spending and wasn't policy. It was a mistake made by a front desk employee. Finally 3 hours later The manager said he would remove hold. Please train your staff. I also wasn't told there was a parking charge. The rooms are sparse and unimpressive Matches the staff. Stay elsewhere.

Little old, but spacious. Front desk staff needs training on the app they are using for the checkin and the parking.. they may make you to run around few times! . Not a great restaurant for breakfast fast, very slow and not much breakfast options ., else OK .

Stayed here on a Saturday night with my husband. I normally am the trip planner and over-research everything but this was a date weekend that my husband planned as a surprise for me. I was impressed upon arrival at how nice the valet employees were then at how elegant the lobby is. Desk staff were beyond friendly and efficient. We were offered water and warm cookies which is a nice touch. We had a corner king suite on the sixth floor. It felt very private and we heard no noise from nearby rooms. The corner suite is quite large. There is a large study/living room then a hallway to a big, bright bathroom and another door off the hallway to a bedroom with king size bed. The suite had many windows and provided a nice view. Bed was very comfy and clean. Actually, the entire suite was extremely clean. The shower was a walk in and had great pressure. Valet was fast whenever we needed the car. It's expensive and you don't really have another option but to use it, but they were efficient and helpful opening dooRz, loading the car with our luggage, etc. Definitely would stay again. Great location to walk to popular restaurants and activities downtown.

Stayed here while in town for the weekend to attend at friends weeding. The suite was clean and spacious, I particularly liked the large living room space. The customer service was also great and this particular location had 2 restaurants and a bar which was very convenient.

This hotel was great! I stayed here for two weeks while working in Detroit and I can't think of much bad to say. The check in process was made super easy and the check in staff was great. I told them of my preference in room and they did everything they could to accommodate. The breakfast is free for gold members so I indulged daily. And let me tell you, I LOVED IT! The food wasn't like super amazing but it was good for a hotel and all you can eat. The staff in the mornings at breakfast made the experience. What a great group! The only things that keep them from 5 stars is cost of valet, cost of the breakfast when not a gold member and above, and the motor city kitchen for lunch. It was awful. Overall, a nice place to stay with some history!

Brought my daughter her for volley ball. Although we usually stay downtown we chose to stay closer yo her tournament. The customer service is not very good tonight. Just not welcoming or kind at all. The hotel is very VERY outdated and highly over priced. Area isn't the greatest. Just not a great representation of the HILTON brand StayiNg here is like staying at a country in or such bit charging the Hilton big bucks. Very disappointed

Hotel is in an alright location. The valet is a little confusing as I drive around the building twice trying to locate it. Probably because it's cold they didn't have anyone outside. The check in process was solid and there is a Starbucks downstairs if you need morning joe or a parfait. The gym is solid. Has everything you would need for a work trip lift. Even dumbbells! The room was massive and the beds were comfortable. Weird though because I had a fridge but not a microwave. Guess that means no popcorn tonight.

LOCATION: On Lafayette near 1st street. There aren't really any restaurants or stores close by. There's a small gas station across the street and a dive bar around the corner. There's a nice deli (open for lunch) a couple of blocks away. The Fort/Cass people mover is about a block away. There are a lot more food options on Woodward, which is about a 10 minute walk. It's a little creepy at night when there's no one else around on the way there except maybe a bum. INSIDE THE HOTEL: -BearClaw coffee shop in the lobby that is opened until 4pm. Besides beverages, they sell oatmeal, granola bars, prepackaged sandwiches, salads, parfait, bagels, and pastries. There's also a tiny section of medicine and toiletries, which is nice since the hotel doesn't have a gift shop. I was hoping they might carry contact lens solution, but they don't. -Round Bar - The food here is pretty good and "happy hour" is excellent. Happy hour is M-F 5p-7p, $3 draft, $4 house wine, $5 cocktails and appetizers (chicken wings, potato skins, sliders, zucchini sticks, and chicken quesadilla). There's also a sushi menu, but the stuff I've tried weren't good at all. -Fin and Porter Restaurant - This is where breakfast is served and is right across from the Round Bar. I tried having dinner here once, but they said they don't do dinner every day, so I never ate here. ROOMS: Most are suites (separated living room area), but some are regular non-suites rooms. Some rooms have a fridge and a microwave while others don't. PARKING: There is no self-parking, only valet for $23/day. There's a parking right next door that charges $10 for parking. If you have gold status or above at Hilton, then they will give you a breakfast voucher good for breakfast in their restaurant. I asked for mine to go and they gave me a container to put stuff in. The staff here are very nice and friendly. The selection is decent - oatmeal, fruit, bagel, pastries, cereal, yogurt, sausage/bacon, and eggs.

I stayed here during my first (and most recent) stay in Detroit since it offered a central downtown location at a reasonable price (I paid about 120$ per night, before taxes). The DoubleTree is right by some public transit, including a bus that can potentially take you to/from the airport during certain times of the day, and the Fort Cass PeopleMover station. There's a few restaurants nearby (but not many) so if you want to eat, you'll likely have to walk, cab, or PeopleMover it. The hotel provides complimentary WiFi and chocolate chip cookie, and as a Hilton Gold member I was provided breakfast buffet vouchers. I can't attest to the buffet as I used my vouchers on the grab-and-go option at their cafe instead, which was decent. One of the perks of this particular hotel is that they offer a free on-demand shuttle service within a 2-3 mile radius of the hotel. I took the shuttle service to the DIA, so it was nice since I didn't have to walk there. The drivers can also pick you up and drop you off to another location if need be. The DoubleTree chain typically has very spacious rooms, and here they are suites style with separate living and sleeping areas, which is nice. I didn't score an upgrade here (not sure why) but I was still content with my room since it was very spacious for me as one person. The bath amenities are from CrabTree & Evelyn, which smell great. Okay so enough about the good things... One of the things that bothered me was my bath towels seemed a bit dirty since they had old blood stains. Granted I'm sure they've been cleaned and bleached many times, but seeing the stains kind of grossed me out. I called housekeeping and asked for new towels, which were delivered to me promptly. Overall this hotel provides many great services at a reasonable price in a central/convenient location. Even with the blood stain mishap, the DoubleTree was an overall above average experience.

You are required to valet your car or use a public lot. Opt for the public lot. It took me 10 mins to drop off and 30 mins to pick up my car!!! I had to call the front desk to get valet to come out.

From the time you walk in their doors, to the time you check out, nothing but wonderful people. Thank you to Evander, you welcomed us with your professional manner & your charm. You made our stay the best experience. (Handing out the devilishly good cookies didn't hurt either). Cassette, she was super terrific too! Always a smile, going the extra mile! Each day these lovely people who did their job duties and made it look like second nature. They made it the best place to be while away from our Home Sweet Home base. Our shuttle driver-thee Best!!! He had us laughing and was so kind. The hotel room was clean. Motor City Kitchen food was fair to good, staff excellent! The Starbucks on site, could have been even better if it stayed open until 11pm instead of 4pm? Weird. That's when some people do their best work and need a little caffeine. (We schlepped down the mile walk to another Starbucks to get our fix each evening). Tip: The restaurant inside where the brunch is served, pass on that coffee! It wasn't good x 5 days. Sorry, just had to say it. I'm a coffeeholic, so there's that!

Gave extra star only because Customer service was excellent. Room was fility! Pee all over bathroom toilet. Looked like room haven't been cleaned in months especially we're going through Covid.

I have read through all of the 4 and 5 star reviews and all i can say - where are you people staying that you consider this a 5 star experience? I am a Hilton Diamond member so full disclosure do try and always stay in a Hilton property when traveling. This was the option while working in Detroit at Cobo. Not my first stay, and again, not impressed. The room is not particularly clean ad in fact the bathroom is down right depressing. Dark, old, tiles that need work. The smell is of a room that has not been cleaned properly in some time, but a heavy chemical cleaner overtone. The "suite" area where the desk is - was so disconcerting! The office chair that has a mesh seat is stained and dirty and the "couch" also has stains and is just dirty. This is a $100 a night hotel and the more than $300 a night rate that I am paying is not appropriate, but then there is supply and demand. Not impressed. BUT - the staff is friendly.

I'm a commercial driver and I've been coming her for about 2months, this is a fantastic place to stay while in Detroit, the rooms are very comfortable with almost everything you will need. The staff day or night are truly Awesome. Especially Jennifer when i arrive just after midnight she is usually here, very polite and seems to be very very good at her job, she always ask me if i need more than she has given, she has such a wonderful personality that goes with the full package. She also gives great directions to those that seems to have a hard time and she is extremely patient. You couldn't ask for a better concierge assuming that is her position or not but she's great as is all the staff. As I am usually here on business I plan to come here on my personal time for about a week

the room was spacious but some basic amenities were missing such as usb ports for device charging. really weird as I've stayed in countless hotels and this is the first one that didn't have these. also the main reason I am deducting stars is that all of the staff that we encountered eg the room service staff were rude. one individual stared me down with the evil eye when they came to deliver my order and behaved very rudely in other ways (angry tone, sarcasm, etc) as well while delivering it. it was very clear the person did not want to be delivering things to guests. I as well as a visiting family member were treated very poorly by virtually all the front desk staff. come on, this is very basic--treat your guests with kindness! There was also a terrible fire alarm issue with multiple extremely loud fake fire alarms and unnecessary evacuations over several hours which led to fire alarms flashing bright blinding lights in everyone's rooms for several hours, including late into the night, making sleep impossible. When I called to ask about when the issues would stop, I was treated with more rudeness and disrespect. I was also quite sick during my stay and told them of this multiple times, yet the rudeness continued and no one even bothered to acknowledge that I had mentioned I was sick. There was no compassion for the sick, which is especialy odd given that I'm not only sick but I am a sick customer. Their behavior makes no business sense at all. When I told the angry room service lady that I was feeling very unwell after a challenging flight, she gave me her abovementioned stink eye and ran off without a word, which I thought was not a nice way to treat a guest. How about "sorry you are sick, let us know what we can do to make your stay easier"? That's too much to ask of this place's staff, who not only are cold, rude and standoffish but actually openly verbally abuse guests for asking basic questions. I experienced this when I was told off abusively and insulted by the front desk manager for asking questions when I called to ask about the fire alarm and if my packages had arrived. The drain in my bathroom sink was also partially clogged , making it hard to brush teeth or wash hands. The mini fridge door would not shut properly. The toilet was rusty. Cleanliness wasn't ideal in the bathroom. The bed was not as comfortable as most hotels. I won't be coming back to this hotel. I've never left a yelp review for a hotel before, but had to warn people to skip this place.

Stayed here for a work trip and honestly was very unimpressed. I shall start by saying our client stayed in a room with bed bugs. I'm not sure there is anything more to add to a bad review besides this. She was on the 3rd - I was on the 10th. I made sure to not have any of our linens changed in the case we would get some sort of contamination. Luckily we didn't. But besides that - the room temperature, with a brand new touch screen face, never worked properly. In the hot summer our room rarely was under 73 degrees although set to 68. The tv rarely worked and the valets were extremely slow. I'll give one star to the front desk attendant who helped us with our bags. But negative stars to the valet who just stared at me as I tried to push my way through a door with my suitcase and a box. That was fun. I won't be returning to this hotel.

Beautiful hotel with a huge, well-lit lobby. Friendly valet will get you inside and parked in no time. The fresh hot cookies at check-in were a nice surprise. Rooms were clean and modern with plenty of pillows. Great counter space in the bathroom for a lady to get ready. Definitely a refurbished building, as the windows are tiny, but can't beat the location. .8 miles from the Michigan Opera House, Tiger Stadium and all the attractions. Security is out front 24 hours a day. We will keep this hotel in mind for next time we are downtown.

My friend and I recently stayed here for a night away - amid the Covid-19 pandemic, and we were first impressed by the measures their staff took to assure guest safety and comfort. Our room was quiet and clean. We ordered a bottle of wine via room service and the gentleman who brought it to us was friendly- obviously smiling through his mask; and wearing gloves for sanitary reasons. Can't wait to come back!

I was extremely disappointed with this hotel beginning from the check in experience through the checkout. First night at check in, there were four other people in front of me. There was no other relief in site or any support from other hotel staff. When I finally made it to the desk to be checked in, I did not receive any recognition for my diamond status. I say this as I had to ask for my waters and asked for any other benefits that come with being a diamond member. There was no breakfast offered or any other perks for that matter. The room was very disappointing and did not feel like it was either cleaned or sanitized. Then the final blow came during my inspection of the bathroom in which I have observed urine all over the toilet seat!!! I immediately went back to the front desk area where I again waited behind 3 other customers. After I told the front desk with my experience with the toilet seats with urine spray I had to show her photos to convince her! She did not apologize or showed any type of remorse. I was however offered a different room which was much better. Needless to say that I would not stay at this location again EVER. I hope management reads this review and performs some type of retraining with staff members or they may see a drop in occupancy if the trend continues.

Never ever will stay at this hotel at 525 west Lafayette Blvd., Detroit, MI. People/ customers are not safe there. Our car was stolen from the PAID parking lot when we stayed there over the weekend for an ice hockey tournament. They charged us for every night of parking there. They said they provide safe parking but when I asked them to give me the parking company name and the owner's name, they did not have any of that information. Really? So much of negligence and misinformation to the customers. Left with terrible feeling.

We thoroughly enjoyed our stay at the Doubletree Suites Hilton. The service was excellent. Very attentive and accommodating! The rooms spacious, clean and very comfortable. The lobby is beautiful and a warm atmosphere that has a welcoming area with seating to relax or visit with friends and family. The Motor City Kitchen, Market and Round Bar have a variety of food and drink available without leaving the hotel. The location is convenient to many of the downtown restaurants, bars, sporting and other entertainment venues. I highly recommend this hotel and it is where we will stay on future visits!

I've stayed here a handful of times when coming to the Detroit Electronic Music Festival (now called Movement). We typically stay in a 2 room suite which is the same price as a regular room at other hotels. The room can comfortably sleep 6 with the pull out couch - which is actually quite comfortable for a pull out. Having the 2 rooms is awesome in case some people want to sleep while others are still up in the living room. The staff always friendly, and you get warm cookies when you check in. Often times early check-in is available, but if not they will hold your bags. The breakfast buffet is really good. They will give you to go containers if you are in a rush! The bar side isn't as good though - overpriced and INCREDIBLY slow every time I have eaten there. Last time the room had a weird smell, but other than that I have had no issues with the rooms.

Perfect location for Downtown Detroit/Riverwalk area. Walking distance to restaurants and entertainment. The rooms are clean and spacious. Front desk staff was pleasant. The only concerns was parking... mandatory valet parking(and it ain't cheap). Update, valet parking is included with price... ask front desk for assistance.

Nice hotel on a good location downtown. Spacious room with living room and bedroom. Room was clean and very confortable. We were staying there for our anniversary and the staff took very good care of us with a bottle of wine of wine and a breakfast in the room.

Our welcome was warm (as were the cookies - yum). I was traveling with my nephew so we were glad of the two room suite so we could each have our own space. The bathroom is a little odd with so much wasted space and nowhere to put anything. There are 2 places to put anything (clothes, toiletries etc), the towel rail or the toilet seat. There is not another surface in there (apart from the toilet cistern). Otherwise the room was fine. The Round Bar has decent food and good service but it is hotel pricing. Plenty of outlets in the room (no USB outlets though). There is a hotel-style sachet coffee maker (not Keurig) and a microwave and fridge. It is close enough to downtown to walk (even in the snow!) and Thomas - who is fabulous - will take you up to 3 miles in the hotel shuttle.

Quick trip for a buddy's wedding. This doubletree took more care than any other I have stayed at (been to over 50 Hilton properties in my lifetime by now). The rooms are suites which give me plenty of room to spread out. They operated via text message to confirm that everything was in order before and after arrival and departure, which actually was pretty good for me. I'd rather not always use email, but I am a Millennial, so there. They probably go by your HHonors contact profile or something. Everyone was nice, I felt safe, and the noon checkout was helpful for the weekend. I do wish they had an airport shuttle, but I understand how far it is to drive now (20ish miles!) Detroit is far more spread out than I thought.

Best customer service! Every employee we encountered was pleasant and hospitable. The rooms are very spacious and I highly recommend this hotel!!

I have nothing but EXTREMELY positive things to say about this location of the DoubleTree. As a solo traveler the 'suite' was way more space than I needed (and two TVs? HOW DOES A GAL CHOOSE?) but it was a recently remodelled room, clean, spacious, quiet and well-designed. Staff was extremely friendly, both those that I interacted with at reception, the person who delivered room service, and the valet. The gym has been recently renovated, and it shows: really solid equipment, weights, and a pleasure to work out in. Other reviews have commented on wifi speed but this was not an issue for me at all, on any of my devices. Streamlined check-in / check-out process. A beautiful historic building. Good location in downtown Detroit for both Detroit-based 'stuff' but also access to the highways if this is just a quick stop-over. The one thing I'll comment on with a slightly more critical eye is the room service: the salad I ordered was a sad, sad excuse for a salad and definitely not worth the $23 that it ended up being (room service charge, etc.). An easy solution is to BYPASS ROOM SERVICE in the future (there are some food options in easy walkable distance) but really just to say: do as I say, not as I did. Yelp note: Hilton Honors member? You get a warm chocolate chip walnut cookie upon check-in! (IT'S THE LITTLE THINGS THAT ARE BIG THINGS).