Teo E.
Google
Definitely going with Dragon Dive Komodo again in my next trip!
Did a 8D7N dive-and-stay package (18 scuba dives) with them. Having been diving for years in many different countries across Asia, I can confidently say that I have one of the best experiences with Dragon Dive Komodo.
Safety: Highly prioritised for all the divers and their team. Boat intro done daily and dive briefing done before every dive ensuring that everyone is well aware of the the safety measures. They never fail to emphasise on important information (e.g. missing diver procedure, low on air procedure, etc.) and welcome clarifications. I rented some gear (BDC, reg, dive comp) with them and all were in good serviceable conditions. They also were careful in handling my own dive equipment. I recall an instance when my dive group was consuming air much quicker than I did, they had another DM to surface with them so that I and some others could carry on our dives safely. really 5-star in the way they conduct their diving business.
Accommodation: Good location, short walk to the harbour and to the main street where most of the shops, restaurants, cafes are located. Stayed in a private room, which was well equipped good flushing, strong shower pressure and good AC. Sheets were fresh and tidied daily. A security guard is on duty every night to guard the compound.
Service: The accommodation staff, dive guide and boat crew carry good command of English, amongst other languages, and were articulate in communication. Expectations and relevant costs were clearly communicated. They were meticulous in providing service, even in the little things (e.g. giving recommendations on activities/food, helping to arrange airport transfers, checking in on how the dives felt, etc.). Everyone was generally friendly, approachable and genuinely helpful.
A shoutout to some of the staff and dive guides/DMTs who made my stay really enjoyable, and made it harder for me to end my trip: James, Karin, Sarah, Leo, Marsel, Rudiy, Moggy, Tian, Stefan, Geri, Felix, William ... So many more people but their names escape me. BIG THANK YOU!
Areas for improvement:
- Some parts of the accommodation is under renovation so it might get a little dusty and messy around. I'm sure that things will definitely be better after the works are completed. The restaurant is also not in operation so breakfast is only provided on the boat. As for the fitness space provided, it's really barely equipped and maintained, but to be fair, that's not their main business.
- Some of the misc. costs (e.g. rental fees, marine park fees, etc.) had to be paid strictly in cash, even though I could pay the balance for my dive-and-stay package using credit card.
- In order to have things done efficiently, the boat and dive crew would be super focused on clearing out the boat at the end of the day. But it is a little awkward for the whole group to just disperse at the pier without a closing dressing after disembarkation. Didn't really give us divers (and I say this for some other divers whom I've met on my trip) an opportunity to full appreciate the team at the end of the day.