Tom H.
Google
I had high expectations when visiting the store last weekend.
The intention was to ask re sizing, current stock and try on some suits for my wedding this summer. I was seen by a member of staff fairly promptly, however, upon poviding detail of the garments I had been looking at online (about 3 or 4 different colours/fits/styles etc) I was told no stock, no sizings, and either keep an eye out online and order off of the website, or, book me in for a bespoke fitting and have a suit made to my spec (the latter was the option that I was heavily pushed towards considering - no surprises there, as this would have been by far the more lucrative option for the store). The whole experience felt like I was just getting in the way.
I was dressed appropriatley and would not have looked out of place in the slightest....... Weirdly enough, I cant say the same for the chap serving me, who was probably in need of a haircut, or at very least a hairbrush.......
Clearly I was fairly dissappointed and I decided to go for a coffee, consider my options and possibly come back later.
Upon my return and no more than 5 feet away from where we were stood in store previously, we noticed a suit hanging on the rail that was literally the fit and colour I had been looking for. I asked another member of staff, who I remember was called June, for some help, to which she returned with my exact sizing and was friendly and attentative.
Overall, I am chuffed with the suit and in the end the service was actually very good, but for such a high end establishment, I would like to think that all staff would be trained to consider each customer equally, rather than be dismissed because they arent a regular, or arent wearing a £300 pocket square. Seems like a very good way to put off new customers.