D'Rami Hotel

They were the best. The staff let us to keep our luggage for free. We even not staying in D'rami. Btw, their hotel so cute and smells good. The staff so welcoming. Thankyou so much. We really owe you

Mila fabulous and very kind girl at reception helped me with everything.

Two singles pushed together does not make a double. The hotel is on the 4th floor without a lift. It is not really suitable for disabled access or the elderly. There does not appear to be any kind of breakfast/dining area. There are plenty of good cafes nearby but they do not open until at least 09:00 at this time of the year. Both receptionists were extremely pleasant and helpful. The rooms were entirely clean with a pleasant decor. The main strength of the hotel is its location. Despite the list of negatives above, it was a pleasant stay.

The location and the price were nice. The lady working the front desk always greeted me and seemed helpful. It was also nice to have the 24hr staff. While I'm not sure what sort of outcome I would expect, the situation at check-in really sucked. I've been traveling for awhile and have a large suitcase. The young guy at the front desk offered to help carry it up the stairs. I insisted on doing it myself but he insisted on helping even more. I warned him it's extremely heavy and "weighs more than him". He lifted it by the too handle only (not combining it with the side handle for ease) and said how light it was for him. We were almost to the top and my handle gave out. The suitcase was broken, a suitcase I bought less than 2 weeks prior. He apologized but then it was never brought up again. I realize it was an accident but still.

Fantastic location, cozy rooms and clean. Staff spoke great English and were very helpful - they arranged a free 5am airport pickup, and a taxi to Kolsai lakes for us. Would definitely recommend :)

good hotel, clean room, good size, good pillows. Location is also super tourist friendly: 50m away of a supermarket, 200m from metro, and walking distance of the old city center, including cable car. The staff is really friendly and helpful. Maps are provided also. The only pity is the creepy entrance from the back, dark and like you are using the service stairs, but it is just a detail compared to what this small hotel has to offer.

This hotel is in an apartment located on the 3rd floor. They don't have any elevators, so that's something to consider specially if you have big luggages like we did. They don't have any other staff to help us carry our things apart from a lady who's at the reception. We also arranged for airport pickup but their driver cancelled last minute. We had to get a taxi from the airport who was charging us 27,000 tenge. Good thing, hotel informed us ahead of time that the going rate is only 3000 tenge, so we weren't ripped off. What we liked: ✅️ Guest lounge that opens to a balcony ✅️ Complimentary welcome drink: your choice between coffee or tea ✅️ Comfortable beds and pillows ✅️ 10% discount to Bonbon Cafe ✅️ Quiet neighborhood, there's a playground at the park nearby if you have kids

I spent three nights at the D'Rami, and thoroughly enjoyed the experience. They arranged for my airport pickup -- finding the hotel on your own would be almost impossible because although the hotel overlooks a major road, its entrance is around the back. The hotel has been created within the top (third) floor of an apartment building. Everything is modern, clean, and stylish. The staff speak English, are unfailingly friendly, and very helpful. Within an hour of my arrival, I was enjoying a performance at the National Opera House, a 10-minute-walk from D'Rami. The leafy neighbourhood is upmarket residential, and with many cafes and restaurants. Staying at the D'Rami is a wonderful introduction to Almaty.