Dreams Acapulco Resort & Spa

I booked Dreams Acapulco for a once-in-a-lifetime 50th birthday destination celebration for my wife and our friends, paying approximately $16,000. Unfortunately, when Hurricane Otis devastated Acapulco, our trip was disrupted. Despite multiple attempts by our event planner, and even my attorney, the resort has failed to provide a refund or even consistent communication. After a couple of initial responses, Dreams Acapulco went completely silent. To this day, we have received neither a refund nor any update on when or how they plan to resolve this matter. This has been more than just a financial loss—it has caused embarrassment with my friends who generously contributed to the trip, and it has left us extremely disappointed in the way Dreams Acapulco treats paying customers in the aftermath of a natural disaster. A reputable resort should stand by its customers in situations like this, not disappear. I strongly caution anyone considering booking here to be aware of how they handle crises and customer funds. I am still awaiting resolution, and I expect Dreams Acapulco to honor their obligations and issue the refund promptly.

We had an amazing time. We loved our room and the service throughout the hotel was phenomenal!!!! Best we ever had. In particular, we would like to recognize Jorge Quezada from The Pescador restaurant, and Ernesto from the Pescador bar, for their hard work in providing amazing service. However, we stayed for a week and got tired of our food options. Changing the menus up more would be helpful. Also, a little more adult entertainment in the evening please. We loved the casino night.

The staff are amazing! The highest rating for us! Some cosmetic issues had me give them 4 stars but I’d see they are updating. The communication in English could be better but then again there were few Americans here. Very friendly and helpful. Most of the communication issues were about the restaurant times and options. Check in was longer than we wanted and after a very long flight to get here it was hard to deal with. We will be back next year for sure!!

We have stayed in many all inclusive resorts in Mexico, and this was by far not the nicest place we have stayed. Pools were in need of updating. Tiles missing, dirty edges, etc...no swim up bar. Food was not good at any of the restaurants. We did not enjoy one meal the entire week. Very little English spoken by anyone around the resort. Room was average at best. We did have a beautiful view from our balcony. We enjoyed the beautiful beach every day. Gorgeous sunsets at night were breathtaking! Always felt safe at resort and walking the streets. Locals were all very very welcoming. Airport and transportation to and from the airport was quick and easy. Probably the easiest airport in Mexico we have ever been through which was great. We met many friendly locals we formed relationships with while we was there for a week. We were there in September 2023, one month prior to hurricane Otis. My wife and I pray that those affected by this hurricane are recovering and that tourism will once again return to this beautiful destination. Just not sure we would ever return to this resort. Fell short of our expectations. Prayers for Acapulco during this time of rebuilding and recovery. Praying for those lost in the storm and the families affected.

Great place. Clean hotel. Great staff. Get the premium service for sure. You get your own private team and Resturant /bar on 21 st floor ! Elizabeth and Caesar were absolutely fabulous with how they cared ! But overall everyone was great ! The beach is not the white sand but it’s a beach - it’s cleanest in the morning ! The streets are safe and honestly there was no soliciting for sex or drugs- there was only little Mexican persons selling hats and jewels on the beach - and the massages on the beach were amazing ! I would go again ! Enjoy Mar

I am UVC member and wanted to visit the Dreams resort in Acapulco because of the location, despite having read some unfavorable reviews. ||It is actually not a resort but a normal sized hotel with all-inclusive. It is a bit old, but with good materials and well kept, similar to the Emporio hotel which is close. There are limited dining options which are not open all days (and were not open even the days it said they were to be open on the Hyatt app). ||The swimming pools are good (for a hotel, not a resort), but there was no reserved area for adults (like they have at hotel Emporio, which makes a huge difference) and some people bring their own music speakers (there was no mention of this being prohibited). The best is to walk and swim on the beach. ||The last day of my 3 nights stay I got food poisoned, probably at the seafood restaurant, so I spent the remaking time of my stay close to the toilet and barely managed to get back to CDMX. I have never had any such problems at any other resort or even simple hotels in Mexico, even eating seafood. I noted that some service personnel insisted on using their hands even with a spoon next to them, perhaps it has to do with this, or bad raw materials. ||I would not recommend anyone visiting this hotel before the hotel has completely revised the hygienic procedures.

Acapulco is magical. Everything about the city makes me feel welcome and at home. The people are friendly and the food is always 10/10. The service at dreams was outstanding and the renovations really gave it a more modern touch to a classic hotel. The location is great as it is central and right on the costera, but also close to the high end bars and restaurants in las brisas and the diamanté. ||I loved every minute of my experience in Acapulco and I will be going back again very soon. I highly recommend everyone to go at least once!

This hotel is horrible, they won't let you use facilities if you arrive early, unless you pay $30 a person. All the staff are really rude, you have to beg for drinks. If you go to the bar the bartenders ignore you. The food is bad, you have to wait an hour to get seated in every restaurant..no air conditioner in the hotel only in the rooms..the pools are really dirty..they use cheap alcohol in the drinks..in my son's room service he found 2 hairs and a cockroach..he found a bone in his hamburger..doormen and front desk staff are not welcoming and rude too.