Dreams Huatulco Resort & Spa

We had a fantastic experience at Dreams Huatulco. The staff were consistently friendly and efficient throughout our week-long stay. Sandy, who appeared to be a manager or supervisor, was exceptional—always attentive and welcoming with a smile on her face. Alberto provided outstanding poolside drink service, and the restaurant staff across all on-site venues were wonderful. The activities instructors for volleyball, aquarobics, and salsa (two guys and a woman) did an excellent job keeping everyone engaged and entertained. The outdoor shows and dinners were enjoyable as well. A few areas for improvement: The food could benefit from more seasoning or salt. While breakfast at Seaside Grill was excellent, World Cafe and Portofino had room for improvement. The 24-hour cafe could offer biodegradable to-go bags and paper straws—this would also be a nice addition at the pool, especially given the resort's eco-friendly focus. The facility shows some wear, though the abundant sunshine helps mask it. Additional umbrellas and chairs around the pool would be helpful, as it gets quite hot from 8am to 6 or 7pm. That said, our room was spacious and impeccably clean, which we greatly appreciated. Overall, we had a wonderful experience. The staff made our stay memorable, and we'd recommend Dreams Huatulco to others. We'll be back for sure!

My husband and I chose this resort as our Wedding Destination resort and had the most amazing experience. ||The wedding coordinator, Guadalupe, at the resort went above and beyond and was an absolute professional planning every single detail we’ve asked for. The staff at the resort was very friendly and always helpful with any requests that were brought forward. ||We had a group of 50 travelling with us and everyone enjoyed themselves during their week stay at this resort. ||The room service is great, the rooms are clean and we didn’t even have issues with finding chairs around thebpost or by the beach. ||We had a blast at this resort and can highly recommend it for couples, families with kids, individuals or big groups. This resort is amazing and we can not wait to go back.

Dreams is located in a quiet bay along with three other resorts. It is across the street from a small community with shops, restaurants and condos. The trip from the airport is a 20/30 min shuttle ride. There are lovely bays and communties along this coast that are just a taxi ride away. |The resort has six pools, three are infinity pools looking over the ocean, two are for smaller children (one has mini lounge chairs) and one is an adult only pool tucked away in a quiet zone. |The beach is walkable and the ocean is swimmable. The lifeguards rate the temperament of the ocean with flags every morning. |The restaurants are plenty and change things up nightly due to the accommodation of events. There is always great food available. |The rooms are spacious and cleaned daily. Our room was on the first floor. It had a large glass sliding door opening onto a patio with direct access to the quiet pool. |The entertainment team work all day and into the night. There is aqua fit, archery, Spanish lessons, painting, volleyball, pickleball, kayaks, sailing, paddle boarding, snorkelling, a spa, a gym, yoga classes, dancing lessons and more!|Staff members who I had wonderful interactions with are entertainment team members: Nadz, Alnair, Luiz and Nef. The waiting staff in the Japanese restaurant were very professional and maybe you will see the Fireman pouring the flaming Zambuca. The service at the World Cafe was excellent with hostess Fabiola always greeting us with a warm smile and Brenda serving and taking time to chat. Really though all staff were hard working and cheerful. |This is a wonderful resort, I felt welcomed and very safe throughout our two weeks stay.

The hotel is nice, we were there in early November, so just before the 'busy' season starts. So two restaurants and one bar were being refreshed, but they ultimately opened before we left. It's a resort, so we found the food to be very average and inconsistent. The rooms are large with good amenities, but our bed was a little old and we had a tendency to reconnect in the middle! There is a nice selection of pools, so that everyone can get what they want (adults only and active, Adults only and quiet, or 3 kid-friendly pools. The beach is wonderful, very beautiful, with good sand, and it is very safe for everyone, and very, very few beach sellers. ||||We day tripped into the nearest town, and its nice but it is a very sleepy town with not a lot going on.

⭐️ Overall: Great Service, Location & Vibe — But Poor Food & the Facilities Need Update|Summary: We had a lovely stay thanks to the fantastic staff and beautiful beach, but the experience was significantly diminished by the mediocre food and the dated condition of the resort.||👍 The Positives (What We Loved)||Exceptional Staff & Service: The staff truly are the highlight—they were fantastic, professional, and very service-oriented.||Prime Location: Great location with a good, clean beach.||Safety & Comfort: We felt very comfortable and safe walking outside the resort property.||Relaxing Pool Ambiance: The poolside atmosphere was excellent. The music was kept at a subtle, quiet background volume rather than being played loudly, which we appreciated.||Cleanliness: Both the resort and our room were consistently clean.||👎 The Negatives (Areas for Improvement)||Poor Food Quality: The food was the biggest disappointment. It was mediocre and generally not very tasty.||Poor Value for All-Inclusive: Given the low quality of the dining experience, the all-inclusive package did not feel like good value.||Tired & Aging Facilities: The resort is visibly showing its age and urgently needs updates. The property looks and feels tired.

Excellent experience. We have tried secrets and dreams now. We were unsure if the kids would make a difference in peacefulness but if anything it added to the fun atmosphere. Would choose dreams again over secrets. ||||The room was nice, spacious, cool and cleaned well everyday. ||||The beach was beautiful with a few rocky parts to snorkel and boueys to mark how far you’re allowed to swim out. They had water sports and beach activities daily. ||A few people wandering the beach selling things but all were polite. You can pay extra for jet skis or a fishing charter from the beach as well. Occasionally they’ll offer you drinks at the beach but more so at the pools. ||||I am gluten free, severe celiac and was safe while eating at the resort as well as in town. We tried all the restaurants except one. The Mexican restaurant was my favourite as well as the buffet. Room service was excellent for accommodating gluten free as well. ||Also huge shout out to the buffet managers and staff who would show me what food I can and can’t eat each meal. As well as offer anything I requested not seen in the buffet and even surprising me with gluten free desserts I didn’t know they had. ||||Highly recommend taking a taxi into town to try some food, see the culture and shop. The locals do not bother you to buy like I have found in many other places, a simple no and they won’t ask again for the most part. Very refreshing.

My husband and I went for our honey onion Nov 6-13 . When we entered the resort we were greeted with champagne . Our room was not extraordinary but it was clean and spacious . The house keeping cleaned our room twice a day . I did an incredible job every time. Two restaurants were closed while we were there which was a little disappointing. But honestly crap happens and I felt like there was a pretty good selection. The buffet was definitely the best in the morning. And with all inclusive, you’re not always gonna get great food every time . There was some hit and miss but we enjoyed the Italian specials , Mexican toco bar , and the Japanese restaurant the most ! Eddie pool side went beyond and above for us every day and was a complete angel . And furnando at concierge desk was one of the best customer service representatives. I had the pleasure of meeting.. every time he saw | Colin and I he was so positive and had the biggest smile and helped us in every single way. He set up a wonderful breakfast in bed with the best eggs benny and French toast and mimosas I’ve ever had. We came back from dinner one day and there were rose Petals all over our bed and champagne . not to mention the beach has the best snorkelling and it’s right outside the pools overall experience I would rate it and nine out of 10 I definitely will be back. Thank you.!!

My husband and I spent 2 weeks here, the first week just the 2 of us and the second week our daughter, son-in-law and baby met us. Here's the good and the not-so-good:|Good:|The employees are amazing, every one of them. So incredibly hardworking and always a smile on their faces. Please tip generously, they deserve it.|The pools are fabulous. Six of them to choose from depending on what type of day you're looking for. Adult Only quiet, Adult Only party, Lots of Family pools. |Not-so-good:|The restaurants and buffet are ok. I've seen better at other Dreams locations. You won't starve but you won't come home raving about it either.|The Garden Wedding venue/location is directly outside Building 2. My daughter arrived on the Saturday and they really needed a good sleep after a 12 hour travel day with a 9-month old. Sadly, there was a wedding RIGHT OUTSIDE their patio door with a mariachi band, trumpets, tuba, trombone playing until 11:00PM. The noise level in their room was absolutely deafening. Everyone staying in Building 2 (and some parts of Building 1) were complaining that night and next day. I've never seen anything like that. They had to move over to Building 4 a few nights later when we saw them setting up for another wedding.|In general, this hotel is very dated and does not live up to the Hyatt Dreams brand. I've stayed at quite a few and, unfortunately, we will not return to this one. Everyone has their own experiences. This was ours.

Dreams Huatulco is fabulous and it's not. Our stay early Feb 2024-Party of 7 Pros: -Direct flight from some major US and Canadian cities -Effective, comfortable transfer to resort -Welcome drink and smooth check-in -Kind staff, great service -Nice room amenities -Clean rooms, pools, cafe and common areas -Fun entertainment -Onsite Doctor -Amazing babysitting & kids club -Nice gym -Highly accessible for those with mobility challenges -Weather was perfect Cons: -Heavy sales pitching within minutes of arrival, and throughout stay -Lack of communication regarding daily scheduling -Insufficient loungers and unbrellas at the pools -Insufficient loungers and umbrellas on the beach Causing lounger reservations by towels (my personal pet-peeve) -Many cracked/chipped tiles, lack of maintenance -AC and ventilation system questionable in many rooms and some A La Carte restaurants -Daily room cleaning service timing is inconsistent -Strong sewage odor in many rooms emanating from shower drains ***I was personally violently ill on day 5 with vomiting and diarrhea.***

Ah, Huatulco - a quintessential Mexican paradise with golden sands, turquoise waters, and palm trees whispering sweet nothings. At the heart of it all lies Dreams Huatulco Resort & Spa, promising a luxurious escape. As a loyal Hyatt Globalist, I was ready for a three-day pampering session under the Oaxaca sun. Now, let's address the elephant in the room - the arrival. Dreams doesn't offer a shuttle service from Xoxocotian International Airport, nor is there a direct flight from here either. So, my journey began with a six-hour car-rental drive on roads that were best described as a rollercoaster on stilts. The winding mountain passes, hairpin turns, and barely two lanes for the occasional oncoming truck gave my inner daredevil a full workout. I urge my fellow travelers to fly into Huatulco International Airport instead. It's a mere 25-minute breeze to Dreams, and it will save your nerves (and possibly your stomach). Once I arrived at Dreams, my anxieties dissipated under the warmth of the staff's smiles. I was upgraded to a Preferred Club Ocean View suite and greeted by breathtaking vistas and impeccable service. The room was a symphony of comfort and style, and the mini-bar was magically restocked daily with my favorite snacks. The resort itself is a sprawling haven of indulgence. Six gourmet restaurants tickled my taste buds with everything from Italian to Oaxacan specialties. The pools shimmered like turquoise jewels, and the beach beckoned with its soft sand and gentle waves. The Explorer's Club kept the little ones entertained while the adults unwound at the Pevonia Spa, a haven of tranquility. All in all, Dreams Huatulco delivered a slice of paradise, albeit with a slightly bumpy entry point. The attentive staff, stunning setting, and endless activities created unforgettable memories. Would I recommend it? Absolutely, but with a caveat: factor in the travel logistics and adjust your expectations for peak season. And remember, Huatulco International Airport is your friend! So, would I brave the winding road again? Perhaps, but next time, I'll fly straight into paradise. Until then, Dreams Huatulco, gracias for the memories - and the reminder that sometimes, the greatest adventures come with a few unexpected twists and turns.

Earn My Stars 1. Location 2. Design 3. Service 4. quality Food 5. quality Drinks This place gets stars for # 1,2,3,5. Dreams made me feel rich for my stay. I loved everything about it. The location and views were amazing. The design and layout and amenities were spot on. Service was the best part about dreams, I had never had better service than at dreams. The food was pretty good, the best thing was the fruits, chilaquiles, and fresh max omelets. The drinks were spot on and that was because I had the VIP access to the premiere alcohol selection but otherwise all the other bars were still great and made great drinks. I think you will enjoy your stay but definitely get VIP access and stay for a week. I am pretty much ready to go back and stay for a month. 1 star = bad 2 stars = not good enough to come back 3 stars = I'll come here if my company wants to 4 stars = I'll be there 5 stars = this place is home

In 21 years this is our fourth time to his location. The last one being 10 years ago. Our kids were 6 and 8 at the time. The kids club as awesome and they absolutely loved it. Such great memories that my daughter wanted to come back for her high school graduation trip this year. The rooms are spacious (Premier Club) and clean. We like having the stocked refrigerator and my kids love the room service option. Although the food was a bit disappointing this trip. Our favorite was breakfast especially the red chiliquillies. Another thing you don't want to miss out on is lunch at Seaside Grill. Be sure to ask for some guacamole. It's the best we've ever had. EVER! I don't know how they make it but it's the same deliciousness we had 21 years ago! The burgers are pretty darn good too (my son had many). We ate at Portofino and El Patio. Both were good but nothing spectacular. As for the spa, we did take advantage of a massage and facial. Only because it was "included" in our package. Unfortunately this was NOT the case and we left the resort with a $400 bill. This is the resorts miscommunication, I suppose with the language barrier and all. The services were outstanding and the prices compared to what we would have paid in the states wasn't bad. I'm just disappointed they didn't honor their $200/room credit.

Amazing hotel! Beautiful view of the bay, staff were very friendly and accommodating. International buffet could have better food choices but over all it was good. I had the pleasure to be assisted by Eufrosina and Ricardo and Arturo for breakfast a couple times and they were amazing!!!! The buffet captain, Roger was also very nice!!! All 3 were friendly, personable and very nice to my family. The pools are clean and kid friendly. The ocean front jr suite is very nice, roomy and has an amazing view! The room service personnel Jorge and Andrea were also very nice. I dodged the "unlimited vacation club" staff a couple times as they tried to invite me to their "hotel presentation for their "vacation membership" (aka time share, lol) been there done that and won't do it again. Hotel prices are reasonable. The Japanese restaurant was super good!!!! Go there after sun down as it gets really hot!!! Would definitely go back to this hotel!!!!

Amazing hotel! Beautiful view of the bay, staff were very friendly and accommodating. International buffet could have better food choices but over all it was good. I had the pleasure to be assisted by Eufrosina and Ricardo and Arturo for breakfast a couple times and they were amazing!!!! The buffet captain, Roger was also very nice!!! All 3 were friendly, personable and very nice to my family. The pools are clean and kid friendly. The ocean front jr suite is very nice, roomy and has an amazing view! The room service personnel Jorge and Andrea were also very nice. I dodged the "unlimited vacation club" staff a couple times as they tried to invite me to their "hotel presentation for their "vacation membership" (aka time share, lol) been there done that and won't do it again. Hotel prices are reasonable. The Japanese restaurant was super good!!!! Go there after sun down as it gets really hot!!! Would definitely go back to this hotel!!!!

This hotel needs some TLC and leadership training for their management staff. My mom arranged a family vacation for 52 people for my dads big 60th birthday. Unfortunately it was nothing like what we expected. My entire family was disappointed. My mom worked and family worked so hard to put this vacation together and make it special for my dad. My mom was working with a coordinator by the name of Eulices which failed her miserably and flaked on my mom. To leave major details out and make this short, my mom was only able to successfully reach Eulices twice before the big event to strategize and coordinate event details. When we got there the coordinator had nothing prepared, and the day of was nothing but a nightmare and disaster, nothing was accounted for or booked in time and the the event was a fail. But of course Eulices still charged us for the entire event beforehand, even while knowing he had nothing coordinated. The restaurants food is not great, their and rules, procedures are contradicting and so controversial. Men are not allowed to wear certain clothing and will deny service if not properly dressed to code. One of their restaurants in particular, Portofino, requires men to wear dress pants, dress shirts and dress shoes. And a mask is required on excursions during different points of the excursion and sometimes some staff require it while going into the resorts cafe, restaurants, and shop. Service is also very slow and it really just depends on the staff that waits on your table, some are great, but it's a hit or miss. We tended to tip a group of waiters everyday a large amount to tend to our large group seemed to be the trick same for restaurants. Pools are also not very clean, as well as public restrooms. Hotel is very outdated, rooms are not that great, and they did not allow for check in till 3pm so all our baggage was left for public to see and have access to since it was left at the entrance, we arrived to the hotel at 10am, so we had to wait a long time. Not to mention all exclusive didn't kick in till 12:30pm. All in all i would advise to spare yourself money and time and visit another local hotel, I would not trust their sister hotels either.

Absolutely beautiful resort! Highly recommend, very family friendly and even if not with family a wonderful place to visit. You don't need to leave the resort at all you have the pool and beach right at the door step and all meals included with drinks. Came here for a week for a family vacation and honestly it wasn't enough time to spend here so beautiful and the workers are so attentive and very friendly. They have shows every night and different restaurants inside the resort with a world cafe that's a different theme dinner every night as well. Will come again!

If I could put zero stars I would. This hotel is so out dated and needs remodeling, ASAP. The amount of money I paid to stay 7 days was ridiculous for the horrible condition this hotel was in. Put it this way...Part of the ceiling inside the lobby fell. My room had a huge leak and my room's phone was missing buttons (you could literally see inside the phone). Tile was missing everywhere around the hotel, such a hazard. My family and I had a horrible experience with the hotel's Marketing coordinators - they scammed my family and I of $5k for my father birthday party (horrible experience - pls do not book any events here). Oh...Be prepared to bring the proper clothing, they do not let men or women into any of the hotel's restaurants without a coverup (specifically men - they will need to wear T-SHIRTS with SLEEVES! THEY DO NOT ALLOW MUSCLE SHIRTS) still blows my mind. I slacked on my research this time around, so I hope this review helps someone who is looking into staying at this hotel. I wish I would of seen a review like this one to avoid this experience - if I would known better, my family and I would of spent my dad's birthday trip elsewhere. I can humbly say I've definitely stayed at better quality "5" star hotels in Mexico.

Terrible customer service. I nade a reservation for a Prefered club jr suite and I didn't get it. Very bad customer service. Bugs in room and the AC was not working. This is the last time that I book anything here.

What a fantastic resort. If you're a beach person, a beautiful cove with nice waves. Absolutely no seaweed or rocks to stub your feet on walking into the water. The view provides for an unusual view of large rock formations. I never tired of looking at our view. The entire staff was amazing. Very kind and courteous to their customer client. They understand customer service and practice it daily from the resort managers on down. I can't boast enough how pleased we were with our stay at Dreams. The Portofino's restaurant was a delicious experience. I got the beef and wife had pasta. We upgraded to The Preferred Club. We usually do and have very high expectations. We were not disappointed. Our 20 something children enjoyed the bar and disco scene. Our congratulations to the entire staff for an experience well done.

Our visit to HUX was wonderful due in great part to the staff at Dreams. This is an amazing hotel! The hotel is right in the bay with tropical and ocean views. It is all inclusive but you don't receive the standard service. The staff goes above and beyond. Menus at dinner, all activities include, and an after dinner show that will leave you wanting more. Their is always something going on and if what is happening isn't for you, they have 5 pools to relax by. One of the pools is even adult only. I will be returning for holiday very soon. Everyone should visit the hidden gem of Mexico, Huatuloc

Super nice hotel right in the Tangolunda Bay. Everytime we visited Huatulco we would stay here, up until we decided to know smaller & cheaper hotels, the reason was because we did felt really bad for visiting the other bays (we´re already paying higher prices so why waste it, right?) Anyway, we do like this hotel, it has a few different restaurants (sushi, mexican, italian, etc), a few restaurants close to the pool (before it was Dreams, there were some stools in the water and bar access, sadly it´s gone), kids club (which ot my opinion there´s not enough activities for the kids). Some rooms have jacuzzi, other just a shower, each room has a coffee machine and the mini bar, stocked with alcohol, water & some juices, I remember they even put some chips in the room, but it´s been changing a lot. The service has always been really good, even at 2am when you have a bad ear infection, they were so helpful I will never forget.