Joe U.
Yelp
* Poor value * Poor customer service * Rude/unprofessional ownership * Dishonest, adversarial business practices
NOTE: please read all reviews (Google, Yelp, Trip Advisor). In each you will find MANY poor reviews, all relating to excess fees, extreme rudeness, and dishonest business practices at Dredge 7.
For starters:
* we reserved two rooms with a "shared common space". Each cost $205 per night. The "rooms" were a bedroom in a small trailer-like building, and the common space was a small area containing a table, loveseat and one other chair. This main space did not have a lock. If renting only one room, it is expected to share this small space with other guests. Even for our group of five (which necessitated a "rollaway bed"), it was very tight, and cost (pre-tax) $460/night.
* two days prior to check in, our reservation was changed without permission (apparently Dredge "reserves the right to change" -- even though rooms and locations are unique). I had to call to change it back.
* the "rollaway" measured about 5' in length and could safely hold maybe 100lb (for a child). Our fifth person was 6'4" tall. We had to return the bed and this person had to rent an entire other room in town.
* the TV didn't work. Staff came by to repair it, but then only 5 channels worked.
* we rented a vehicle. Again, we requested a Jeep/SUV, and instead were given a truck.
* Scrub brush is pervasive in Nome and on every roadside. Unfortunately, we drove along a section of the Nome-Teller road where the truck was grazed by brush on both sides. The scratched were long but not deep and could easily be buffed with DIY polishes. Regardless, it was regretful. But we fully intended to be responsible for any repair.
* At the end of our stay, we returned the vehicle quite early (to attend a social) and were unable to contact staff. A couple hours later, as we were about to check out, the owner knocked loudly on the door. Upon entering, she angrily noted the scratch damage, and despite our contrite apologies and assurances that we would work with her to repair them, she continued to berate and insult us before storming out, slamming the door behind her.
* At NO point did she talk about how they would proceed with the damage repair. Little did we know, but management had already placed an ***unauthorized charge of $1000 on our billing credit card*** (Note: there is nowhere in the rental agreement stating that they can, without notice, make any such charge).
* four days later, we received a ***receipt*** for the repairs. Not an estimate. Not an invoice. A RECEIPT. They had made another ***unauthorized charge*** of $2805 to the card. Moreover, the charge was made payable to Dredge 7, not to the local repair shop.
* at no point did any agent from Dredge attempt to contact us to talk about the estimate, or to work with us or our auto insurer. They simply charged our card for the full (and outrageous) amount.
At best, the services at Dredge 7 are extremely expensive and of poor value. At worst, the Dredge 7 engages in adversarial business practices with the out-of-town customers that make up the bulk (if not all) of their business.
A major damper was put on our trip, even before the extreme charges. It was all our group could talk about as we waited in the airport to depart. While doing so, TWO other people -- both locals -- overheard our conversation. Both said:
"I know [the Dredge 7 owner]. You just saw the Real side of her".
We won't see her again, and suggest that everyone else avoid Dredge 7.