Penny H.
Yelp
Bamboozled! If you are planning on swimming in the pool at this hotel - plan on freezing!! After a seven hour car ride, we were exhausted, in pain and looking forward to relaxing in the pool - only to find it so cold we couldn't get a toe in it! I complained to the manager who told me corporate doesn't allow them to heat the pool over 80°...
I don't believe it was even 80° because we couldn't even stick a toe in it! After reading online many hotels keep their pools cold so customers don't use it, they then don't have to pay to heat it, or maintain it, I believe this is what Drury is doing. If a hotel is going to offer an amenity, it needs to be usable. We stayed here approximately four years ago - it has completely gone downhill. There was no hot water in the shower, the kickback food at 5:30 was disgusting and inedible. The chicken strips looked undercooked, the vegetables were disgusting, the pasta with some type of creamy Alfredo sauce was just a pile of goo. The corn chips were stale and the fake cheese sauce was something you would get at 7-Eleven - apparently Drury doesn't know quality over quantity. I would quit serving food and just give out the free drink coupons- breakfast was no better. The room seemed outdated and dark, The balconies that they offer off of the suite are a complete joke. You can't sit on them, and there was no way I was even going to stand on ours, the concrete was chipping away, and it did not look safe. I asked the front desk how many people complain about how cold the pool is and she said it's 50-50. So apparently 50% of their customers are ticked off and they don't care. We have stayed at other Drury locations and never had this type of experience. I told the manager we would never stay at this hotel again and she was fine with that. She apologized that the pool was so cold and blamed it on corporate. Going forward Drury needs to change the website stating that the pool is only heated up to 80° that way people know if they are looking for a heated pool, they need to find a different hotel. I guess it's going to get to the point that we need to ask if the dryer is heated? Do the refrigerators cool? Do the elevators work? Is the food cooked to the proper temp? These are all assumed things you expect when you check into a hotel, if we need to start questioning every single thing before we even book a room - that's ridiculous. Drury Inn, in Flagstaff, you need to do better.