Barbara P.
Yelp
This place would be nice, except for its "homeless problem." The location is fine, the rooms are clean and comfortable, all the staff are pleasant, helpful and accommodating, and there's free breakfast and dinner (nothing special, but who can complain about free food) and even a little free alcohol at happy hour.
But it's not too comfortable sharing space with homeless or blatantly mentally ill folks, whom you know just wandered in and no one in charge seems to object to them being there. I know it's not hard to sneak into the free breakfast, for example, because there's a door to the outside, right there. And I don't begrudge a hungry person a meal. It's more a security issue, though, when you bring your kids to an unfamiliar city and the homeless are wandering into your hotel.
But it's worse than that. Wandering into the dining area and helping yourself to free food is one thing, but sneaking up to the sixth floor of a supposedly secure building that requires a key to use the elevator is another. When I take my child up to the 6th floor pool area, and there's no one there except a blatantly mentally ill homeless person taking a bath in the hot tub, talking angrily to the voices in her head, and eating her stolen food like a wild animal, that really puts a damper on things.
I mean, you need to also have key access to get into the pool area, after you use your key to get up there at all. How is this person getting access to a double-secured area where people bring their children? And taking a bath and ranting, and no one at the hotel asks her to leave? And is there no security camera at least?
I don't really see the pool and hot tub area the same way, after I see a very filthy person bathing there, and I don't feel the same way about the safety and security of the hotel either. I saw staff peeking out through the windows and noticing this person, and so we stayed a few minutes to see what would happen, but no one alerted a manager or security (assuming they have some kind of security) or did anything to try to send her on her way.
Other than the homeless problem, this would be a fine place to stay. I'd never come back here, though. I feel like 3 stars is too generous for how I feel about this experience, but except for this one (serious) issue, it was a nice place to stay in every other way.