DSW Designer Shoe Warehouse

If we could give ZERO stars we would. My grandmother was in the store last night. She found a shoe she liked but there wasn’t any im her size so she asked the associate if they could order what she wanted. The associate was very rude and short with her but offered what she wanted. My grandmother continued looking after this and ended up finding the shoe elsewhere in the store and she asked if it was the same and the associate told her yes and it was the size my grandma wanted but when she tried it on it was too big so she asked if she could cancel that order and the associate told her no she only had 5 mins after ordering my grandma said it hadn’t even been 3 minutes since she ordered when she went back up to the register. The associate called the next customer over in front of my grandma and ignored her. When the customer was finished checking out my grandma asked again to cancel and the associate told her no your 5 minutes are up. My grandma asked for the manager and she told her she was the manager. My grandma shops in that store very frequently probably 15-25 times a month and drives almost two hours to get there so she knows this associates was not the manager. My grandma asked for customer service number and the associate told her they were closed since it was 8pm(which was a lie because they closed at 10 when my grandma looked it up after she got home and it was after 10) as she was leaving the store the manager came up and locked the doors since it was closing time. she was lied to several times by this employee and treated very badly. She has tried to see help from customer service with no resolution. As my grandmother was leaving the store the employee called out to her “it’s nothing personal” assuming as to why she didn’t cancel the order in the first 5 minutes and took a customer in front of her. My grandma had an issue with shoes before and had to return them and was treated very badly then again by the same associate and my grandma is assuming that is why she yelled that out as she was leaving. That is very unacceptable to tell a customer that and yell at them and treat them so poorly. My grandma has spend thousands at this store and is treated like crap last night. She is elderly and that does not give anyone the right to treat her that way.

Great selection of shoes and their prices are very reasonable. The store is always clean and organized. I love their clearance racks in the back of the store. Don't forget to sign up for their free membership so you can accumulate points whenever you shop. Those points will convert to cash rewards and you can redeem them on your next purchases.

Miss Josie was super helpful in showing me how to work the discount calculator on the app and I have always loved their show selection! She’s very happy and very bright…so keep her…bc she’s also extremely knowledgeable!

No option to answer the phone when calling. Only had 3 prompt options, and NONE lead to a team member at this Knoxville location, so I went to Off Broadway near West Town Mall. They said to tell you "thank you for the business "

Great service personnel, clean, friendly environment and great selection.

All their shoes are nicely displayed with stock underneath... But it's kinda weird how it's organized.... I feel like it's should be grouped by brands .... But instead it's grouped by style of shoe... Let's say your looking for some Nikes..... I should be able to see them all in one area.... Not low tops this aisle...high tops on a another aisle... It kinda forces you to walk the whole store... (Which obviously prolly promotes more sales if your dragging others along with you who maybe might buy)

Great selection, staff is friendly and helpful, prices are just too high for my budget.

I ordered online 2 pair of shoes, didn’t want to charge so I used my checking acct. They have double charged my account as 1 was supposed to be a hold on the amount and then charged my account a second time once it was shipped. The hold will Come off in 3-5 business days, which means I can’t access that money until then. I called them and this is the response I got. HORRIBLE POLICY! Will never do business with this company again. Be sure to have a good amount of credit in your account when ordering with them as they are using your money free of charge, imagine all the orders and how much free money they are Using!!

You know how they say you shouldn't grocery shop while hungry? Well, do not shop at DSW right after payday if you have a shoe fetish. This place has so many great deals on quality shoes, purses/bags, socks, and more. Don't forget to pick your way through the clearance racks. Totally worth the treasure hunt! Download the app and sign up for the reward program. You get some great coupons.

Shoes shoes shoes everywhere!!! Love this store!! If they dont have tye shoe to match your outfit, toss the outfit away...lol They have Michael Kors sandals!!! Alot cheaper then other department stores... Fully stocked with all sizes. If you dont see your size they can order it.. Great staff, very friendly and they know where every shoe they have is. If your looking for Sperrys they know where they are in this store etc... I will be back!!

I was in need of 2 pairs of Clark's. Brown and black. They didn't have the exact style I was looking for but they did have a good selection and the prices aren't that bad. I was obviously able to find better prices online but that is to be expected, I suppose.

The staff here is incredibly helpful and friendly. I love their giveaways and their reward system. The selection and prices are also fantastic, especially when utilized with their various promotions. They are definitely where I go for all of my shoe needs!

I am from Ny and love the shoes from Aldo and you can't find a store here unless you go to Nashville or Atlanta. This DSW store carries aldo shoes and purses, and I am a fan! Love it!

I love DSW. I know that I will always find something in here, even when I'm not entirely sure what I'm looking for. I get distracted in shoe sections of department stores, so an independent shoe store or on-line shopping is the only way for me, period. DSW regularly has good quality, on-trend items and I think their selection is much better than Off Broadway. They also have a rewards program simliar to Kohl's / Kohl's cash that is worth registering for. All in all, a solid and reliable spot for shoe sopping.

This store does it right! I love shopping here! I wear a size 11 shoe. I am 23 and it is always so hard to find shoes my size that don't look like I borrowed them from my grandmother. I never have a problem finding things that I like here in my size. There are always plenty of staff around in case you need anything. It's always clean and organized and they have wonderful prices! This is typically they only place I ever buy shoes!