Brock Powell
Google
We stayed here in April 2024. We've visited many times before and always enjoyed our stays, but after a break from travelling due to COVID, our return this year was a bit disappointing.
The hotel is in need of some serious upgrades. While the rooms were clean, they feel outdated, and the windows clearly hadn't been cleaned in quite some time. The foyer areas on each floor also had a musty, damp smell, adding to the overall feeling that the place is getting a bit tired.
The front desk staff were surprisingly rude—not something we've experienced before in Thailand. We booked for a family of four, but when we arrived, there were only two single beds in the room. We were told we could all "share and fit," which was obviously not acceptable. I requested two fold-out beds, but was told we’d have to pay extra. I explained that we had already paid for accommodation and breakfast for four people. After some back and forth, they eventually agreed to provide the extra beds and include breakfast—but not without a poor attitude.
Despite these issues, we still love the location. The entrance and lobby remain beautiful, and the food and pool area are great. Sadly, the spa—which was once fantastic—now feels dirty and cold.
We really hope the hotel invests in some upgrades and returns to being the excellent place it once was. We'd love to keep coming back, but things definitely need to improve.