Evelyn W.
Yelp
So my friend and I booked this hotel thinking that it was better then the one we booked, boy were we wrong! First of all it was old as dirt but we chose it because it it was in the middle of the city. We were compt'd free breakfast because the place was DIRTY but that wasn't the worst part. They offered us a different room but that one was just as small and dirty so we didn't want to bother lugging our stuff after a very stressful trip from London. When I woke up the very next day, I noticed bug bites on me while walking around Dublin. I ignored it at first but then got the hitch that something was not adding up! What kind of mosquito would bite me that many times especially in my lower back and feet when I had not been wearing sandals?
So I went back to the room hoping that it was just my imagination. Long story short, it wasn't! I lifted my sheets to find a bed bug relaxing on my bed!!!! After coming from a very nice 4 star hotel in London and waking up with no bites at check out, I knew that it was from this bed. I was mortified. I googled "bedbug" and there it was, the same exact pest I saw laying in my bed. The receptionist, Amid, was VERY apologetic but even he refused to look at the photos. How do you think I felt having to lay with them? We took a shower and got out as quickly as possible. We asked the manager call us right away because at this point I was covered in bites and we wanted our money back.
The manager Daniel contacted me the next day and was very apologetic after confirming a dead bed bug was indeed in the bed. But what he reported next was almost impossible. He said that he had pest control come out (it was about 8:30-9:00am at this time) who that yes that was a bed bug but there were no more. First of all, how did he get pest control to come out so quickly when he wanted to hear nothing of it the night it was discovered and secondly, since when do bed bugs travel solo. I mean please, they lay 10 eggs a day, each!!!!
Long story short, Daniel did refund us the money for the night we discovered it and left but didn't give us the money back for the day that the damn things were actually biting me and sucking the life out of me!!! On top of that, we had to pay for a taxi to another hotel(clean Hilton) and then another to the airport. I gave Daniel the opportunity to think long and hard about his decision NOT to refund us the money as I warned that I would let potential customers know about his disgusting bed bug infestation instead of allowing him and his team to treat the issue not only in room 305 but in the ENTIRE building. He obviously wasn't concerned after even confirming that there were bed bugs and that I had taken pictures of my bites and the bed bug itself.
My next steps are to contact Ireland's health department and to spread the news of this infestation wherever I'm allowed. This is disgraceful. I had to spend my last day in Ireland scratching these embarrassing bites and brainstorming how I would prevent these pest from coming with me to the States and plaguing my own home.
I say this to say, DO NOT stay here. There are other hotels that are in the area that you can stay that are not infested with bed bugs. We stayed at nice hotels during our 1-2 week stay and did not have to deal with the this. I'm not a vindictive person but management clearly does not care about the well being of their customers or the fact that they can bring the pest home. There's not amount of money that is worth compromising someone's health or well being!!! I will post pictures, I cannot make this up. Besides the bed bugs, the hotel is very centrally located however it is very loud and someone was stretched out right in front with police and ambulances surrounding the guy. Do not expect to sleep!!! You've been warned!