Kelly Ng
Google
The view from the cable car in Dubrovnik was spectacular, truly one of the highlights of the city. However, during our tour one of the workers showed rude and unprofessional behavior whose name tag read “Marin”.
My younger sister accidentally broke a glass bottle in the area. We cleaned up the bulk of the mess ourselves, and sincerely apologized. The staff completely ignored us and the apology, no offer to help, just cold and arrogant behavior. He threw/loudly placed a stopper by the broken glass area and left for like 5 minutes before coming back with a broom. It felt unnecessarily hostile, especially when it was just an unintentional mistake.
Later, while trying to scan our tickets to return down, we struggled at the gate. The same staff member, was standing nearby smoking and blatantly ignoring us. Moments later, another caucasian family arrived, and he immediately stopped smoking and assisted them in scanning their tickets. The contrast was hard to ignore. We left feeling disrespected and quite frankly, discriminated against. It was disappointing to say the least.