Colin Whitehouse
Google
We had eaten here once before, again on the evening of an international rugby match day, and had enjoyed our experience, both with regard to the food and atmosphere. Hence this much more recent return in March 25 mid-evening after another international match. The online table booking procedure went well, and we arrived as arranged. We were immediately shown to our table, and were then immediately rather hustled for our drinks and papadoms etc appetiser order, which was delivered to table very quickly indeed. However we then had to wait a full 40 minutes before any of the waiters/waitresses returned to take our further meal order, which only happened even then after further chasing. During that 40 minutes we were made very well aware of adverse comments being made from several of the other neighbouring tables regarding slow service.
It was then a full 1hr 15 minutes after arriving at the restaurant that our main course meals were eventually delivered to table, again only after chasing. Throughout, and as mentioned in other customer reviews, we were not at all impressed by the surly, impatient and abrupt attitudes of the seemingly larger number of more senior restaurant staff to certain younger staff, and were just left feeling that several of these more senior staff could spend their time better actually serving and ensuring close and regular customer care, rather than micro-supervising the small number of younger staff who were clearly trying their best. Given all of this experience, we will definitely not be returning to the Duchess of Delhi. A great pity.