Aymie S.
Yelp
I was a loyal, diehard Dulono's customer for five years or more. I cut them a ton of slack for poor food, cold food, forgotten orders and terrible website glitches, because they're open late at night, when few other restaurants are. But that ENDS right now.
Tonight, I placed an online order, and Dulono's called me 40 minutes later, on the phone, and canceled it, saying that they needed to "close early -- sorry guys." Instead of apologizing sincerely, or giving me coupons, or a free order via email, or any kind of reparation at all -- at 1:47 in the morning, when NOTHING ELSE IS OPEN, the man on the phone called me "guys" (hey, wow, I'm not a GUY, there's only ONE of me, and my name is AMY -- it's RIGHT THERE on the order), and then he hung up the phone on me WHILE I WAS TRYING TO TALK. He then apparently forgot he'd just hung up on me (stoned much?), and called BACK -- I'm sure it was by accident -- and when I said that I wanted some kind of reparation, since I'd sacrificed ANY CHANCE OF EATING ANYTHING ELSE for the evening, he hung up the phone on me AGAIN, while I was talking.
This is BEYOND bad customer service. Beyond. I will NEVER order from Dulono's again. They had the chance to retain a customer and to make reparations when THEY THEMSELVES CANCELED AN ORDER, and they utterly failed. Egregiously bad customer service. NEVER again.