Mia W.
Yelp
I was extremely excited to tour Dumbarton House; it was at the top of my list and had my fiancé and I not experienced discriminatory behavior with Jess, the sole customer service/visitor center rep, we likely would have booked this venue.
My fiancé and I were 1-2 minutes early to the venue for our tour and arrived prior to opening (9:58). We knocked on the door to check in for our tour and we're greeted by Jess, who rudely gestured to the "Hours of Operation" sign and said "we don't open until 10, that's why the door is locked. " I explained cheerily who we were and that we had a venue tour scheduled for 10 am, when Jess snapped that our "staff wasn't there yet. " She let us into the visitor center, gestured to the wares for sale, "here's the visitors center," then went to her seat.
My fiancé and I were already feeling like we didn't want to get married there based on how rude Jess was. However, her behavior was underscored by the way she treated a white woman and her three children who came in not 2 minutes after us. "Good morning! Welcome to Dumbarton House! How can I help you? " Jess was congenial and pleasant with them at 10:02 when just at 9:59, she nearly ripped my fiancé and my heads off for checking in for our tour.
My fiancé and I explained to our tour staff Mary why we were no longer interested in touring or booking with Dumbarton House, and she was gracious in her apology and understanding.
When we reached out to Katie Janota, the events coordinator, she apologized in one sentence and proceeded to excuse and rationalize Jess' behavior in a paragraph.
I'm including screenshots of our exchanges so you can make your own determination. However, I would highly advise brides of color, specifically Black brides, to look for a venue other than Dumbarton House.
I was extremely excited to tour Dumbarton House; it was at the top of my list and had my fiancé and I not experienced discriminatory behavior with Jess, the sole customer service/visitor center rep, we likely would have booked this venue.
My fiancé and I were 1-2 minutes early to the venue for our tour and arrived prior to opening (9:58). We knocked on the door to check in for our tour and we're greeted by Jess, who rudely gestured to the "Hours of Operation" sign and said "we don't open until 10, that's why the door is locked. " I explained cheerily who we were and that we had a venue tour scheduled for 10 am, when Jess snapped that our "staff wasn't there yet. " She let us into the visitor center, gestured to the wares for sale, "here's the visitors center," then went to her seat.
My fiancé and I were already feeling like we didn't want to get married there based on how rude Jess was. However, her behavior was underscored by the way she treated a white woman and her three children who came in not 2 minutes after us. "Good morning! Welcome to Dumbarton House! How can I help you? " Jess was congenial and pleasant with them at 10:02 when just at 9:59, she nearly ripped my fiancé and my heads off for checking in for our tour.
My fiancé and I explained to our tour staff Mary why we were no longer interested in touring or booking with Dumbarton House, and she was gracious in her apology and understanding.
When we reached out to Katie Janota, the events coordinator, she apologized in one sentence and proceeded to excuse and rationalize Jess' behavior in a paragraph.
I'm including screenshots of our exchanges so you can make your own determination. However, I would highly advise brides of color, specifically Black brides, to look for a venue other than Dumbarton House.