Tanja R.
Yelp
I had chosen this hotel because of its convenient location for a trip to the middle of the Cairngorm National Park.
The website also promised tranquility and peace from a hectic city life. Sadly, this promise had a flaw, as during the first night of my stay they had a wedding on and music as well as various noises swept through my window keeping me awake until the hotel seemed to quiet down about one o'clock. Anyway, during my second night I was plagued by my neighbours not taking into account that other people are trying to sleep nearby. The moral of the story is to avoid a room in the front of the building during summer months. This also takes into account that just beneath the windows there is a terrace where people can enjoy outside seating or the occasional cigarette and small talk.
The room itself looked quite outdated, although I felt at ease in that room. Had a cozy feel to it.
Still, the curtains need a good wash instead of the grey colour shown. The windows need fixing as you can't actually keep them open without a wood piece. Bathroom could use some paint too. Having said all of that, there are currently renovations going on inside and out, which adds to the additional noise level. Can't wait to see the final results!
Booking was fairly easy. First I used the hotel website and then I asked the hotel directly for an extension of my stay and got a quote for the second night. When I had to pay my bill, I was charged the wrong amount for both nights. Of course, they had charged me higher!!!!
Best you use their website for the booking as they also offer online discounts, which you don't seem to get when booking directly. Always check your Bill too! Mine was supposed to be put through my door in the morning, but never was.
Staff in the restaurant were very friendly, although I felt that during the first night with the wedding on, they were a bit understaffed. The bar staff did give me the impression I was an inconvenience for placing an order at the bar. Nobody really was attending to any tables in the lobby nor other public area off the hotel, which I would have expected of a country hotel of this size and price.
Reception staff was very kind and welcoming (Ross), but appeared a bit stressed out. There were so many things going on that it made it hard to remember things to follow up on.
I had asked for my bathrobe 3 times within 3 hours which was supposed to be included in my room and price. Last but not least I got informed by the night receptionists that there are no more available and there was nothing she could do, even she tried. In addition they planned to charge me money for the bathrobe when I had asked for it, not realising I had a room upgrade. I can imagine where all the robes went.
However, when checking out, they never deducted the money from my bill either!
Breakfast was pleasant enough and there is plenty of buffet choice. The only thing to say is that it would be good to put a description on the muesli dispensers, so that guests know what they are getting.
The surrounding areas of the hotel are lovely. I had nice long walks on the estate and also enjoyed some clay pigeon shooting. Just make sure that you book the spa treatments far in advance. I arrived and there was no massage available for the next 4 days. My trip was a short notice trip, but considering that they are advertising a spa with the hotel, I felt very much disappointed by their response.
It's a nice long drive from the main road to the hotel. There is plenty to see in the area and walks to enjoy (Hermitage). You can choose to go to the gym, clay pigeon shooting, rifle, archery and quad bikes. All located on the hotel estate. They serve excellent afternoon tea. One not to be missed!
Previously the hotel was a Hilton, but is now privately owned. Let's just hope that with all the refurbishment going on and a better grip on the management of the hotel, it will actually become a 4 star it's own rights and a 5 star on Yelp.
I will definitely be back (although a bit overpriced for what you get at the moment), as this place has very high potential!