Dunkin'

Usually they are good, pretty rude attendant at the drive through, typically i do ask them for fresh coffee, to avoid stale coffee, she did not say anything, but anyways gave stale one. Went inside and said need a new one, seems water and cold. Nachi refused give new one said, you are going to get the same and refunded I mean she could have already told me this at the windows. Also pretty curt I thought !! Anyways lost a customer

Hair on a donut is the BEST Hair on a donut that wasn't even what I ordered is EVEN BETTER! Not answering the phone is EPIC YMMV but don't expect great things here

A priority is given to customers in the drive up everyone else is screwed orders messed up hot chocolate is just boiled water with chocolate

If I could give it 0 stars I would. Walked in today 11/30/2025 at 1:55pm. Two people were working and only focusing on the drive thru. We were not greeted or acknowledged. Waited for over 10 minutes to be helped but had no luck & decided to leave. There are far better coffee places in Austin to be dealing with this nonsense.

Clean, bright and conveniently located on the frontage road. I ordered the ham & Swiss sliders. Whereas they were very very tasty, paying $7 for micro sandwiches seemed like A LOT. The lemonade was perfect. Not too sweet & not watery.

They sold out almost everything on Christmas Eve, which is understandable. What they did poorly was, charging my card for my mobile order and didn’t tell me they were out of all the donuts I ordered until I arrived. The cashier humorously asked if I wanted a refund.

I order from here almost everyday and most times they do a good job. However, today they were definitely off; I wouldn’t feed this burnt snack to anyone and I don’t understand how they bagged it and gave it to a customer. The donut’s icing was super weird too - overall I was very disappointed for spending money on something I couldn’t eat.

20 years living in Austin, Have known about this location and coming this morning, I remarked that they were out of donuts: all three types of donuts we tried to order they did not have on a Sunday morning- even glazed.... And got told by unprofessional gentleman at the window how rude I am!!!!??... Maybe realize it if you're serving donuts that Sunday morning would be your busiest traffic time and have enough inventory?? Whoever owns this franchise should know that their clients are being berated by their staff

Can't go wrong with Dunkin. One thing they have going is consistency. Their stores all produce the same product like a well oiled unified machine. First time tryin the Dunkin in Austin. No surprise, tastes just like up north. They must be doing something right because 10 years ago this was the only one in Austin. Now there are many. I used the app as always and got the great coffee and two BF wrap deal for $5. When I saw the size of the wraps I understood the discount, but two little ones fill you up. See pics. Great deal and service.

This is the best Dunkin all around Austin hands down. They always make my coffee taste good and not watered down, and I honestly prefer Dunkin cause it tastes good while being on the more affordable side. Never been inside but the service in the drive thru is fast and efficient! Only thing I would say is sometimes it's hard for them to hear you in the drive thru so make sure to speak up so things don't get missed. Support this Dunkin cause it's the best one around!!

It's a 4 star for a chain, don't @ me. I ordered via the app which was easy! Looked like there are a ton of promos to take advantage of. Once I submitted and paid, it was to be ready in 5 minutes in the drive thru. When I pulled up, the line was long but it was insanely quick. Service was friendly and they had my order ready to go! I've heard there can be hits or misses at Dunkin (I grew up a S* girl from their og locations in Houston, so I know consistency). Thankfully, this was a hit!

Asked drive thru person for a heart shaped donut. When I got home to give it to my girlfriend it was a regular donut with Valentine's Day sprinkles. Pretty disappointed.

I really do like the seasonal offerings that Dunkin always has. It keeps the menu fresh and I'm always excited to try new things.

Got coffee here through drive thru, ordered medium- attendant said $2.88- drive through. Then when I picked up said coffee, attendant gave me less than 2.88 change from a $10.00. What is going on here is that the ACTUAL price you pay the window is tax added on after you order.

The customer service at this location is crap. I expressed my concern about my order being wrong multiple times and the just offered free replacement but got my order wrong on the time i actually went and ordered in person instead of favor. Even after explaining what i wanted they were like "are you a regular here?" Im like i want my order right not free food. They even realized they didnt take my order right and ignored the fact. Worst management and customer service.

Not only was it five in the morning, its thanksgiving, and the woman working the drive thru was still very friendly and so nice, she definitely made my morning. She was very fast with making the drink. I just want to say it again, it's thanksgiving, and she was still friendly and not upset that i was there 20 minutes after they open. I love dunkin!

Experience here is quite erratic. Today was terrible. I had to throw the food out. Ordered an everything bagel. Got a plain bagel with burnt debris stuck to it. It was quite unappealing. The donut they gave me had no handling wrapper so I assume it was touched with bare hands. I have not seen the workers wear gloves here. The girl at the drive through had scratches all over her. Overall the experience seemed very unsanitary. Management needs to be teaching food safety protocol.

I don't know. I never have high expectations coming here, but it's always so good. I go around 6pm so they are usually out of most things (as expected) but the iced Carmel macchiato, iced latte, and iced chais are all so delicious here. I like cold drinks If you can't tell! It's also a lot cheaper then starbucks, and a lot bigger if you don't get the fancy stuff. 5 stars for the coffee & because the staff at this location are always super great!

It's giving a 2 only because of the donuts. The service is weak to say the least. I normally go to other coffee shops around town. Summer Moon/epoch/genuine joes/Russell's bakery/joes and others. I never have a crazy order it's an oat milk latte or an americano. Well the service at this place needs work. The person today taking orders had headphones (maybe only one I couldn't see both ears) in their ear(a) which I get chill and get some good tunes going when you aren't busy. Yet when you have a line just about to tip out the door and a drive thru 9 cars deep. Maybe be a bit more present. After that the person calling out orders was almost whispering. The music wasn't loud I don't think... but having a mask no and music going maybe project a bit so folks could hear. (Which could be solved with just getting names for orders) which they might do but not today. Oh another thing not myself but another customer had an issue with their drink and the person who was calling out the drinks was ZERO help. They just ignored the customer and didn't really help. Wasn't until another worker had to speak up and let the customer know they would remake the order after the line came down. Over all I can see why this place is never high on my list. The ambiance is chill. Nothing special just a few tables and a cute metal looking wall. The coffee was good was like anywhere else. Definitely would PASS if you are just looking for avg tasting coffee and baked goods.

Really disappointed. A complete drive thru Dunkin. I realize donuts aren't their main focus anymore, but they do sell them. And we'd like to see them to chose what we want. I hate that I always get an employee who is clearly annoyed that he/she has to check about the donuts. How about using your menu screen to show the donuts? Do something! Don't make me go to KK down the street (ug).

well i stopped in for coffee had a big poster that said 1$classic donut with purchases of a large coffee or medium coffee so i ordered the largest coffee they had and asked about the dollar donut....and was told i had to do that on the app (sign said nothing about and either is it mentioned on the web sight ad) so i mentioned it did not say so on the ad witch was right their for her to see.. she replied I AM THE MANAGER AND IF YOU DONT LIKE IT LEAVE . THIS WAS ON 3/1/2024 AT AROUND 7.00 AM ...well i hope the small dark haired girl works out their because no where else will put up with you not knowing your own ads or that attitude i wont be going back

Just came inside to get a donut at 5:09 pm. No donuts and pastries? How does this even happen.

I hate to say it, but I just don't see the appeal for Dunkin' Donuts. I grew up on Shipley's, and maybe I'm biased because of that, but Dunkin' Donuts simply aren't as good. At least with Shipley's I get to enjoy the flavor even as I know my arteries are being clogged with all the sugars and fats, but with Dunkin's, I simply don't enjoy the flavor as much. I come here occasionally to buy donuts for the office, but I honestly don't know if it's worth the long line in the mornings. Even the coffee isn't worth it to me. I know many people do enjoy the donuts from here, and the staff is very friendly, but I just can't find the same enjoyment here as I can from other donut shops. 3-stars because it's a good service, employees are friendly, and some people enjoy them. I'm just not a fan, myself.

Sarcastic and mean, I'm afraid to eat my food for what they may have done to it! I feel sorry for them, it's depressin, not anythinf like old DD.

This place do not have any respect for customers. I have used their drive through a few times and each time something goes wrong. Cold coffee is one example. After a while, today on my way to work, I went there again! Coffee was hot and I took the first zip when I was driving south in 183. Guess what, the coffee was very very sweet. I think half of the cup was sugar. I stopped at whole food, threw Dunkin coffee to garbage and got a cup of coffee from the whole food. They have increased their prices but food quality and customer service is extremely low.

The team of about 6-7 kids working here have had zero customer service training. Be prepared to be "greeted" with blank looks, no verbal acknowledgment of your presence, the minimum declaration of what you owe. Upon finishing your order, you will not be thanked for your patronage. Then, stand there for 10 minutes waiting on your order and be sure to ask about its status to have it pointed to sitting on the back of the counter, again without being spoken to. Dunkin, you lost my business.

Visiting Austin and stopped at this Dunkin unfortunately they only had plain and multigrain bagels no sesame seed bagel which is what I was craving. We put in our order through the drive-thru and they got the order wrong and then couldn't add a small coffee which was what I had ordered. We had to go inside to place a separate order. We asked for lite and sweet and they didn't know how to make it. I've never been to a Dunkin that didn't know how to make coffee lite and sweet. I've been a long time Dunkin fan since I'm from the east coast but they have gone down in service the past years.

Now I realize why the rating is so low. I bought a nitro cold brew 10 minutes ago via drive through and the volume was three fourth the quantity... this is the pic after foam settling down. When I mentioned this to the girls on the window, they tried to get technical with me about what nitro cold brew means .... I drove off with one of them screaming have a nice day. I don't need to hear technical explanations.... They bloody well knew I was complaining about the quantity. They lost my business today.

This location has undergone a nice remodel and looks great. However, it's disappointing that they have offer NO decaf options! I know decaf isn't a fan favorite, but the doc wants me cutting out caffeine so that's my only option to still get in the coffee taste that I love!

My review may be a bit biased considering I grew up on these things. Who doesn't love a doughnut? If you know which exit to take this can be an easy in and out. Wish I could eat more of these on a regular basis but we know what happens when you do that. Are usually ask for a dozen mixed, but don't know why I'm always surprised when I don't get exactly what I want. I hate causing a back up by selecting individually what I would like, but I should know better by now. I love the field the most. I don't mind the simple glaze but there's something about getting a little bit extra inside the donut. I love buying a dozen and then freezing them in individual bags so I can have them whenever I want. Are usually take it out the night before from the freezer to let it defrost I wish I was a coffee drinker because their coffee looks really tempting

I don't know that these actually constitute as Hash Browns. I was also not at all impressed with the girl at the window. No personality, no receipt, and she actually rolled her eyes at me when I said to have a nice day. Awful experience.

The renovated Dunkin' is clean and nice, but the big wall of donuts is no longer :( The staff seems generally irritated and the selection is extremely limited. Also, our kids saw a fly behind the glass and refused to eat (bc obviously we never have any flies in our house, lol). We prob won't be back.

I'm giving this location five stars simply because of Kevin's customer service. I've encountered him twice this week and he is one of the most upbeat positive people I've ever met. His energy is contagious- he has such a good attitude and it is so refreshing in todays dark world. I've frequented this location for years and have never had such a good experience. The coffee is delightful but Kevin's service is what is going to keep me coming back. Great hire Dunkin!!!!

I am surprised they aren't rated highly. The place is clean, including the bathrooms. The workers are friendly. The coffee is delicious. We had latte and caramel latte. The donuts are very good and same with the breakfast sandwiches. We had bacon, egg, and cheese on a croissant. Also, we bought powdered sugar cream filled, and boston creme donuts. Service was very speedy. We ate there. It was pleasant and comfortable. If we are nearby, we would go back.

This Dunkin' is very unique in my opinion. The exterior seems very average on the outside, but the inside is exquisite. There's a very cool "Austin runs on Dunkin" sign on the interior that would be super cute in pictures and there were plenty of comfy chairs. It has a very modern vibe that's hard to find in Dunkin's! Unfortunately, service was not quite as great. The staff seemed very overwhelmed and the counter was a mess. Drinks were spilled everywhere and about a dozen customers were waiting on their drinks. I mobile ordered and still waited 10+ minutes when I arrived. My drink was watered down and melted too which was disappointing. If you decide to try this Dunkin, I'd recommend going during slow hours for a better experience.

So normally I love this place ( Research near Jollyville location) ...today these poor workers have no air conditioning! Record temps, humidity in the store was worse than outside! These poor workers are sweating, red in the face but still there! The owner should be really happy they didn't close the store because I would have! You have some amazing workers...now fix the AC! This is Texas!

I ordered through uber eats for 4 chocolate Donuts , if the store was out of stock for what I ordered they should've just canceled my order instead of giving me this crap. I wasted my money , this is absolutely unacceptable.

The iced coffee drinks have definitely gone downhill. I used to frequent DD more often, but the last 5 or so times I have gone to a DD they mess up the drink order or add way too much sugar. My recent visit was to finally try the new Beyond Sausage breakfast sandwich. On the first day of national release last month, they were out of stock. Well, I finally got to try it but the staff were kind of unhelpful and sketchy about it. They said they didn't have anymore and they were about to close. Then the guy in the drive-thru said he could "figure something out." I was a little scared of what he was "figuring out" but he handed us two Beyond Sausage sandwiches. They were pretty solid. Not an everyday thing but all right. Also, they have reduced their operating hours. DD used to be open til at least 11pm on some or most nights. They are now only open at the latest to 9pm. I asked the staff about this and they said they were just not getting enough business to stay open. I guess some folks are not as interested in doughnuts anymore. Go figure.

This location used to be close by for us, so we used to go here regularly, service usually is good here compared to locations in cedar park. later we moved, so now it's kinda far for us, but my husband and I like Dunkin' coffee so we visit sometimes in weekends, these days we don't usually order food as I feel almost everything's overly priced, and nothing like wowww it tastes so good, so worth the price. FYI: coffee will be fresh only in the mornings.

Made a mobile order before work. It was completely wrong. I got tea instead of ice coffee and missing a donut. The phone is continuously off the hook. I wouldn't recommend.

The workers are not pleasant and it makes me very sad! I'm in town visiting from LA, my mom and I go every morning before we go to visit my dad in the hospital to buy him his coffee and donut (which she also does everyday when I'm not in town). Today, it was pouring rain so hard she pulled up to the window with the covered cart port to order and the boy working the window was incredible rude! Also, they're always out of vanilla donuts!

Service Service! Service!!!!!!! The moment i entered Christiano and Valerie hit me at the door with serious welcoming. I came in for some CAFFEINE to wake up and got a burst of energy just from the atmosphere

I like their doughnuts. Still my favorite jelly filled amongst their competitors. However our last two visits were not great and will not be returning at least for a while. First when we got our doughnut from the bag, there was a dead housefly on it. Today there were several gnats (I think they were gnats or some kind of fly) all over the doughnuts in the case. We walked out. I bet it's hard to get rid of them, but certainly possible and I hope this location does what it takes to remedy the situation.

Who sells day old, cold, almost frozen donuts? I couldn't believe it. Freaking day old donuts? Just stop a block earlier and go to Krispy Kreme. At least they are hot and have a drive thru as well. The employees were nice though.

This morning, there was a very very long line, at least twenty cars, it moved extremely quickly. When I got to the window, I think it was the manager, was very nice and I said, "wow, you all seem extremely busy," and he said, "we are, we are short-staffed and running with a crew of three people." What an amazing job!!!! To have so few people and be kind and outgoing with everyone.

Cmon dunkin!! That's all I've got a $5 drink. That's all Ice on a large drink. What a waste to give me water with a splash of coffee

Blonde lady pink mask and holy sweat shirt very rude. Menu wasn't working and I asked for a menu at the window and she said no but you can google the menu. Then I asked for a bottle water and then told me they didn't have it so then had to refund the money for it. Gave me unsweet tea instead of sweet tea. When asked to correct it she slammed the door and rolled her eyes and then proceeded to flip her pony tail. So rude. Get her an attitude check fast.

My ice latte is pretty good but I also asked for 10 chocolate munchkins and instead got a variety with a half eaten one my fault I should've checked before driving off

We ordered a caramel frozen coffee and got a completely different drink. We then went back to get our order fixed and dealt with a very unprofessional employee. She went on to say that a frozen coffee does not come with any dairy, even though on the app it comes with cream already. After all of that she then made the drinks again and gave us a vanilla bean coolatta (pictured). If you want a frozen coffee do not come to this location. They were also out of donuts, munchkins, croissants, avocado, pesto, etc.

I don't know who needs to hear this, either the owner or corporate but PLEASE PAY THESE EMPLOYEES MORE. They are working their butts off to the point of exhaustion. You can see the stress on their face. There is obviously short staff and the staff that is there are working extremely hard. They deserve at least $20hr. I promise that if employees are valued they will show up and work hard.

The nicest staff! They have many options, including decaf. They are very busy so sometimes they do run out of things.

Felt like I was stepping into a club on Sunday morning at 8:45 am - super fun! Music was loud but great genre. Donuts were cold & hard but oh well. Columbian Coffee was outstanding. Matcha tea was only half filled in my cup?!?!??!?!?! Hmmmm, not sure if I'd return.

Had a really bad experience yesterday morning. First thing, I walked in and approached the cashier to get my order, said Hi to her (lady with pink hair) and she just looked at me without saying anything, so I just ignored her. I ordered my breakfast and americano coffee, and went to sit and wait to be called. I was actually ordering an Uber because I had to be at work right away. Then, I hear someone shouting something, it was her. I ignored her because she was naming a different order than mine. Then, she looked at me and started screaming (yes, screaming) that she needed me to come to the counter because she needed to asked me something. I was trying not to cause any trouble, so I walked to her to get closer and hear what she was trying to say. Well, apparently someone had taken my drink, and she had to send a new order for mine. Regardless, she make it seem like it was my fault or something and that's why she started screaming at me to. I was just minding my own business trying to order an Uber to get to work. I didn't say anything else to her because I was in a hurry to get to work, but I think the store owner or franchise manager should do something about this. She has very rude and had a nasty attitude. I hope the owner makes things right and takes immediate action to amend not only my bad experience (but maybe the bad experience of a lot of other people) at this location.

I understand that times are tough and finding people to work in any service role is unbelievably challenging right now, but if you are bringing in bodies that don't know how (or frankly just don't care enough) to fulfill orders carefully, close the location! Consolidate the staff you do have into one so folks are trained properly and not stressed out. I've stopped here twice in the last week - once, on a Sunday morning I look inside and it's a madhouse and I see one employee frantically running around doing everything; the other, coffee was made incorrectly and my donut bag was flung out the window like it was insult. I can assure you that people may be disappointed by swinging by and seeing a location closed for a while, but what is the point of opening if you're literally just throwing out whatever without a care?

Great Dunkin. They always get my order correctly. Staff have been very friendly and accommodating. Loved that they have drive-thru.

I come here alot and order the salted caramel cold brew. And it seems every time its made different. This time it was a different item all together which is the latte. I don't like surprises or getting something i'm not supposed to and i feel like it happens often. Management please teach ur employees how to make drinks properly. Thank you.

Time to make the donuts . . . FRIED DOUGH!!! Munchkins - check (get 50 assorted - your friends will love you). Donuts - check (assorted all sorts of donuts). Coffee - check (it's a pretty good medium roast). Milk - only if you're lactose tolerant Kolaches are ok - not my favorites.