Dunkin' Donut

This is the only Dunkin anywhere near my house and work. There is ALWAYS something wrong with my order. Numerous times I’ve ordered sandwiches with NO CHEESE, only to be given a sandwich that is just bread and bacon, nothing else, no egg; or I’ll end up with a sandwich with cheese on it. I’m routinely given the 10 count munchkins with less than 10 and I ask for assorted with powdered and I’ll either get all powdered or no powdered. I work in customer service so I get how it is, I never expect super peppy service (who can keep that up all day every day) but the service is lacking at this location. If I could go to a different location, I would. As it stands I’ve lessened the frequency of my visits.

I do NOT leave google reviews, so the fact that I’m compelled to is telling. This location is constantly out of half of their menu, however, I can understand that is not the fault of any of the present employees. It’s the service that is the issue. At the drive-through I have gotten nothing but attitude every time I’ve gone. Little mistakes here and there are normal I completely get it. But when I very patiently bring a mistake to their attention and they have the audacity to look and talk to me crazy instead of owning up. That’s insane. I (again) do not leave Google reviews, but I genuinely do not recommend this location until they’ve had some kind of customer service training. It’s ridiculous.

I came in tonight around 730 to get their six dollar meal deal a bagel, a medium iced coffee and some hashbrowns. They informed me they were out of bagels I said can I substitute the bagel for the bacon egg and cheese croissant I was told it comes with different bacon I said that’s OK I don’t mind and she said well I can’t do that, so I replied, but you said I could save it out because she did it. There might’ve been a miscommunication, but then some Indian voice came over the speaker, aggressively yelling. Whether you could substitute out or not, do not yell at somebody. Zero out of zero.. I hate to leave this review because there’s a amazing young woman that works here but the lady yelled. I hope you lose your job. You’re nasty inconsiderate and weren’t listening to the full conversation. I will not be back.

Photos tell it all. Why hand over burnt food - 2 sandwiches?!? Absolutely unacceptable drive thru experience picking up after ordering on the app and staff rudely talked over me on the speaker. Both management and all staff need to know.

Very bad experience. The person taking the orders is extremely rude and unpleasant, treating customers with a terrible attitude. Early in the morning, all you want is a coffee and a friendly smile, but here it feels like they don’t want to serve you at all. It’s a shame that Dunkin’ has employees with such a negative attitude. I don’t recommend this location.

It was my first time at Dunkin yesterday, lady taking my order in the drive thru was rushing my order and when I got to the window she looks frustrated. Made no big deal about it figured she wasn’t having a good day. I went again this morning and got the same service she rushed my order and had an attitude, once I got to the window I was already upset with the attitude she gave me. To top it off she said very loud and clear “UGH I HAVE A HEADACHE “ like ok I get you don’t feel good but should’ve stayed home instead of bring that nasty attitude to work and let it out on PAYING CUSTOMERS.

May 30th 2025 Update: Came in at 5:50 PM - we decided to use the drive through for convenience this time 🙂 I ordered my iced coffee and wanted to be sure there was no lactose because I can’t have any- the girls were very helpful and patient ❤️ I couldn’t get her name but a lady with an accent took our order and I think she also made the coffee… to perfection🧋😀 We checked out and a girl with pretty pink nails was very welcoming, 💅🏽they both made sure I received a yummy lactose-free drink and my partner’s black coffee was on the spot and was the right temperature as well🫶🏼☕️ We will come back! (Old review): I love Dunkin, it’s where I prefer to get my to-go coffee if I need it when I travel. But here- it really felt like I was bothering them as we ordered, very weird and awkward encounter which is almost laughable. AC temperature in the shop and the apple cider donut was nice! (I’d also seem annoyed and bored with people if I was interrupted while eating wing stop IF I wasn’t at work) - only commenting on this because it frustrated me that the baristas were more confused about the menu items than I was. Their attitude was yucky. Con flojera, nada de sonrisas y sin modales…🤷🏽‍♀️ así no se llega a ningún lado amigas. Espero que les vaya mejor.

Great service! DJ, the new manager, introduced himself and took my order. Order was made fast and you can tell there was good communication/vibes amongst the staff. Will definitely be back :)