Luiz Fernando da Silva Dias
Google
I arrived at the hostel on Saturday around 1:00 PM to check in. According to the information on Booking.com, check-in was supposed to start at 2:00 PM. However, the receptionist — who had recently started working there — told me check-in would only be possible at 3:00 PM. I accepted and waited in the workspace area near the reception, which is available for guests.
While I was waiting, another guest — who shares the same nationality as me — was speaking quietly on his phone, without disturbing anyone. The receptionist approached him rudely and told him to hang up. The guest complied and remained there charging his phone. When the receptionist saw a packet of rolling tobacco with him, he ordered him to leave, accusing him of smoking, even though he clearly wasn’t. The guest was simply rolling a cigarette — which, for the record, was not cannabis, even though we were in a city where cannabis tourism is common.
The receptionist confronted him again in an unnecessarily aggressive tone and told him he was being expelled. During this interaction, he made homophobic remarks, clearly targeting the guest’s sexual orientation.
The guest tried to remain calm and said he would call the police. I intervened to help de-escalate the situation, and eventually, the other guest left the space.
I stayed, waiting to check in. The receptionist then began my check-in but warned me rudely that if he had to “warn me again,” I would also be expelled. I asked politely when I had been warned, as I hadn’t even checked in yet. He claimed I interrupted a phone call of his — which I wasn’t aware was happening — and then called me an "idiot" in French. I responded that he was the idiot, at which point he threw my ID on the floor and told me I was expelled.
It was a humiliating and extremely stressful experience.
Later on, the manager arrived, spoke with me, apologized, and said the employee would be removed. He completed my check-in himself. However, the same employee is still working at the hostel and has continued to make passive-aggressive remarks and provocations toward me since then.