Dr Santosh Dwivedi
Google
I recently attended a professional conference at Dusit Thani Dubai, and while the location and accessibility were convenient, my overall experience left much to be desired. As someone who values cleanliness and professionalism, especially in a reputed five-star hotel, I was quite disappointed with certain aspects of the venue.
To begin with, the lobby area was not well maintained. Upon arrival, I noticed stained seating areas and dusty surfaces, which created a poor first impression. For a hotel that regularly hosts conferences and corporate events, the lobby should reflect a standard of cleanliness and hospitality consistent with its rating.
The conference hall itself was reasonably arranged and met basic expectations. The audiovisual setup and seating were adequate for the purpose. However, what significantly brought down the experience was the condition of the washroom facilities. The men's restroom near the conference venue was in poor shape—urinals were not clean and there was a strong, persistent odor that made it uncomfortable to use. It seemed there was a lack of regular monitoring and maintenance during the event, which is unacceptable for a property of this stature.
Clean and hygienic washrooms are a basic necessity, especially in a setting where guests are spending several hours. The lack of attention to such essential details reflects poorly on the hotel’s management and operations.
Overall, while the conference hall served its function, the subpar hygiene and general upkeep detracted from what could have been a far more pleasant and professional experience.
