Illa O.
Yelp
Another classic that has gone south with young, rude, apathetic staff. I've been coming to DD since my childhood when they had the whole corner house as their store. It used to be quality ice cream and cones with FRESH fruit topping and real whipped cream. They've reduced the quality to Tim Hortons, palm oil based whipped cream, canned pineapple and crappy candy and sauce toppings. I came here on a Wednesday and waited 10 mins to order and then another 10 mins to pay. Two separate windows. You can't actually see the ice cream, just read a list; so no visual gauge of what's been sitting around for a while.
I ordered pralines and cream in a cone... it was around $10, which IMO was not worth it. I received the ice cream with the cone sitting in a cup... covered in a bunch of shit I didn't ask for. Caramel sauce, skor pieces, cotton candy and the aforementioned fake whipped cream. I'm not 7 years old, so I do not enjoy cotton candy, caramel sauce, candy pieces, and ice cream in one sitting. When I told the cashier I did not ask for all that on my ice cream she took it to the back and brought it back visibly scraped off, still with caramel all over it. I had to insist for them to make me a fresh one and watched the staff be visibly annoyed with me (oh well.) I got my ice cream back, and the scoops now were tiny lol, as if to be spiteful about having to make it twice or something.
I walked off with my ice cream and cone cup situation, the ice cream was freezer burnt! And the pecans were squishy. The owners of this place must've changed or they're just cutting corners with toppings and quality cuz literally baskin robbins has better ice cream than DD now! Overpriced, aged out, dishonest and a bunch of other things I could say about this place, don't like that people can't walk up and actually see what they're ordering. That was one of the best parts of getting ice cream as a kid, never saw an ice cream store that operates like that. I also highly doubt they make their flavours in house as there is nothing exclusive about any of their flavours. There is now another store up the street that I'm probably going to check out next time I'm in the area that seemed to have better flavours and homemade cookies on the walk back. One thing is for sure I definitely won't be back to spend another $10 on freezer burned ice cream and cotton candy!