mianC683ET
Google
When we first got here we were really disappointed with the rooms. Air conditioning wasn’t working and the rooms felt dirty in general. We had arrived at around 3am and staff were so unhelpful, we asked for some water and they told us we had to go to the shop to get it - we were in all inclusive. We eventually sorted the rooms by paying for an upgrade, which made our experience a lot better. On a more positive note, the entertainment team were AMAZING! Especially Javier and Laura, they made our experience at this hotel the best. From the day we arrived to the day we left they made us feel comfortable and made us play every activity they had, which was so enjoyable. The food was basic, there was something for everyone to eat. Staff could’ve been a lot more helpful in the restaurant, but we got basic service from them. Once our rooms had been sorted they were good and the air con was a life saver! Again i can’t express how amazing the entertainment team were with us, they made the holiday unforgettable!!