Vanessa L.
Yelp
The lodge was beautiful, and I had a wonderful time celebrating my cousin's wedding. Unfortunately, I had an accident there and tried to handle it the best I could. However, the lady who runs the place, Debbie, wouldn't let me get away with saying sorry 20 times. She tracked me down outside amongst the other guests, and completely embarrassed me with family and strangers around. Instead of bringing me into her office to discuss how to handle the issue, or even making sure I was OK, right then and there she condescendingly vented at me about how she just dealt with the same issue two weeks ago with a previous guest. Debbie was making horrible comments, so I asked her if we could continue the conversation without judgment, because again, I was still very sorry! I told her I would cover ANY charges she needed to make, and left. I didn't see her the rest of my stay. She sent her husband to deal with me the rest of the time, who also made me feel terrible. Nothing about how they handled to problem was kind or understanding or even vaguely sympathetic.
Like I said, the place was wonderful, but for the service and honestly, pretty traumatic experience on my part, I will never go back.
I have only worked jobs where customer service is the main priority. I've been a manager at a bakery, so I've been forced to handle some ridiculous issues the best I can. But NEVER, have I spoken to someone the way Debbie did to me. Never has an owner/manager made me feel the way she did.
One star, because the lodge itself is great. Just mean owners.