EALA - My lakeside dream

Had a memorable stay of 10 days in this hotel and can tell that it is absolutely amazing. Rooms are spacious and modern, the food in the restaurant (Il bistrot) is freshly-cooked, organic and tasty. Large variety of dishes not to be bored for the long stay)) The spa is very well-equipped with saunas, hammam, ice room , indoor and outdoor pools. The treatments I’ve tried were amazing as well. And moreover, the staff in this hotel, literally everybody, is super-friendly, open and ready to help with everything. Liked it all a lot and definitely will return👌

We stayed for only two nights on our way home from our vacation in Slovenia, and our experience was wonderful from start to finish. The arrival was excellent – very friendly staff welcomed us, took our car for valet parking, and even charged it right away. There are plenty of charging stations, which is fantastic. They also took our luggage directly to the room, and while check-in was being completed, we were served a welcome drink on the terrace. The hotel lobby is beautifully designed and spacious, with an open layout and a terrace that offers a perfect view of the lake. Our room was very large, featuring a great bed and a stylish open rain shower, with a separate toilet. The balcony was huge and offered a stunning lake view. The only thing that could be improved is sustainability — every morning and evening, all towels and even soaps were completely replaced, which feels unnecessary and wasteful, especially when items were barely used. The complimentary shuttle service to Limone is fantastic. It runs anytime you need, and we never waited more than five minutes. The driver was always cheerful and extremely courteous. As we only stayed two nights, we didn’t make much use of the restaurant or spa area. Breakfast was excellent — very rich and varied, with everything you could possibly want. Overall, we were very happy with our stay and would gladly return!

We stayed for two nights and had a great time! The hotel is clean, beautiful, and the view is just amazing. Breakfast was tasty too. Special thanks to Roxana and Elmir – they were super kind, always smiling, and really made our stay extra special. Honestly, they’re the reason I’d love to come back 💞💞 Only small downside: too many mosquitoes at night and breakfast could use a bit more variety. But overall, it’s a lovely place and I totally recommend it

Absolutely stunning. If you’re staying be sure you are there long enough to enjoy the hotel. We love to explore and found there was so much to do and relaxation to be had on premises. The indoor pool and spa was the perfect retreat for a raining day during our stay. Everything was clean and the couples massages left us feeling great. We took a yoga class with an incredible instructor and used the gym at night when we couldn’t sleep due to jet lag. All the food and drinks were exceptional. The staff were very friendly and accommodating. only issue was we had 1 night our air conditioner wasn’t working but eventually it was fixed the following night. Still 10/10 recommend.

We were so excited for our honeymoon, but it turned out to be the worst experience ever. Our bodies are sensitive to heat, and yet no one informed us that the air conditioning wasn’t working when we booked our stay in October. but we still get uncomfortable easily. When we asked for an AC, they brought us a cheap fan instead! Seriously, is this a five-star “luxury” hotel or a campsite? They advised us to open the balcony for fresh air, so we did — and when we ordered food, it came full of insects! We couldn’t eat it and had to leave it outside. We told them we wouldn’t pay for the food since it happened because of their advice. “Georgia” at the reception said, “You should’ve told us at that time, we would’ve found a solution.” But we were exhausted from traveling and didn’t have the energy to wait — and honestly, they’re always slow anyway. To make things worse, the duty manager, Roberto, didn’t help us at all. He was completely unhelpful and didn’t offer any solution or concern for what we were going through. It was supposed to be a romantic and relaxing honeymoon, but instead, it became the most disappointing and uncomfortable hotel stay ever. Definitely not recommended!

Myself and my husband have just returned from the most amazing 4 night stay at EALA. It is the most beautiful hotel in the most stunning location imaginable. The service was outstanding from start to finish and the room was kept beautifully clean throughout, not to mention having the most amazing views. The spa and pool area were both immaculate too (albeit the gym equipment was limited and could benefit from offering further choice, particularly for the free weights The aesthetics seemed to outweigh the functionality here). We ate in the bistro and the grill and both were delicious. The only negative we would give for our entire stay was that the prices for the drinks in particular were extortionate. We are from England and the prices exceeded what we would even expect to pay for London prices. As a result we ended up eating in Limone for the majority of our stay. I would also suggest that the options to order for the breakfast were fairly limited. For such a high price that you pay for the hotel, I would expect options like pancakes to be included and not to have to pay extra for these. Other than this, I don’t have a bad word to say about the hotel. It will stay in our minds as one of our most memorable holidays we have ever had the pleasure of experiencing.

We have just returned from a 5 night stay at Eala. This is our third stay since June 2024. There are lots of positives to Eala, including its wonderful setting, cleanliness, spa/pool area and breakfast. However, we feel that Eala has lost its spark, for the following reasons: ||1. Service in the hotel - whilst the reception staff are polite and welcoming, our third stay was not acknowledged even though we reminded them in an email. This was disappointing as it is the extra little touches that make a difference. ||2. Service in the Bistro - on our first night we dined in the Bistro. We were served by a waiter who was unwell and had a dreadful cold. He kept sniffing when serving us and wiping his nose. This was off putting and not the start to the holiday we wanted - the last thing we wanted to do was catch a cold at the beginning of our break! On the same night I was also given a desert containing gluten and if it wasn’t for me questioning the biscuit like topping, I could’ve become very unwell. ||3. Dogs - we identified two dogs staying at Eala during our stay. One was a puppy and particularly disruptive - it was very yappy and reactive. The dogs were also welcome in the indoor area of the restaurant, which we felt was inappropriate particularly as they weren’t well behaved and due to the cost of the food in the Bistro. ||4. Bistro experience - last year we were supplied with complimentary appetisers and a petit four after dinner. These were no longer offered. We were advised by one of the staff that a new manager had taken over the restaurant. Unfortunately, we do not feel that the changes were for the better. The menu is as also confusing and the special dishes lacked variety - the pasta of the day was a courgette dish which did not change for the duration of our stay. ||5. We were served a ‘packet breakfast’ on our final morning as we vacated early. This was of very poor quality. We were served a stale sandwich , a few berries and a croissant. We have stayed in less prestigious hotels where the breakfast offered in the room was far superior. This needs addressing as we felt like we were dining from a canteen. ||Overall, our stay was very enjoyable. Had we have not experienced what Eala was like last year, I’m sure we would’ve enjoyed the stay more. However, for the reasons described, we do not feel that the stay was 5*. Our holiday began in Florence at the St Regis where complimentary tea and coffee was served to your room in the morning, and a complimentary pressing service was given for your evening outfit. These extra touches make an experience truly 5*. This review is not intended to put anyone off Eala, as it is a wonderful hotel, although changes need to be made to bring back its spark.

We spent 3 nights at the hotel. It was a fantastic experience. The room was great as were all the staff. The pictures on the website are not misleading. Go and enjoy!||A big shout out to Claudio the driver of the company car. He is a very personable, timely, and nice young man. We used the car service each night for our dinner reservations for drop-off and pick-up in the nearby town of Lemone. Conversations with Claudio were always fun.