Easirent Car Rental Harry Reid Int. Airport (LAS)

There was nothing easy or affordable about renting from this place! I DO NOT recommend it! It looked sketchy when I walked in. I waited in line for almost an hour, there were only two ppl working. The gas tank was not full, but the contract clearly required me to return it on full. The car was not checked for routine maintenance; tire pressure was low and it ran out of oil during my trip, it only had 8% oil life remaining with two more days left of my rental. Customer service told me to "take it to a mechanic" then hung up on me, after saying they would transfer me to the branch. Two calls later another rep tells me she has to reach out to branch mgr to get approval for them to reimburse me for the purchase of the oil and will have to call me back. When I returned the vehicle I waited in line for an hour to submit a reimbursement claim just for them to tell me "their servers were down". I had to leave my receipt and hope they submit the claim. My confirmation said I was supposed to pay $399 at the counter and they charged me all kinds of additional fees, I ended up paying 687 bucks for this rental. I would have received better service at a better rate from a rental place at the airport.

BE AWARE!!! They WILL look for any way possible to charge you Extra Fees! Stay Away! You are better off! Trust me!!! They first start a “friendly conversation”, so you think! It’s actually an INTERROGATION!!! Choose your words carefully, because they will use it against you as an excuse to Charge You Extra Fees!!! Planning to drive to the Grand Canyon? EXTRA FEE! ($25 a DAY!!! Because you are driving outside of Nevada) Don’t have a Flight Reservation? Don’t worry, you will be Charged an EXTRA FEE! (You are considered a Local) Insurance? Full coverage? Good? Show them your Insurance card. Oh no, not good enough. Can’t pull up all the details of your insurance? Don’t worry! You have to buy their insurance for an EXTRA FEE!!! Imagine how much your Rental will cost you at the end of the Day!!! Do Yourself a Favor and STAY AWAY from this Place!!!

I like others wish I had read the previous reviews. This is a 0 star for me. Arrived and was number 3 in line it took 2 hours from my vacation time to get out of there. Never in life have I waited this close in line and watched their personnel do everything but care for their customers. They had ONE person actually working to get customers taken care of. I was called to the counter by an elderly woman and waited while this Representative did what she eventually called "side work" then instead of getting me taken care of she rushed to take a FedEx envelope and keep me waiting longer. She then called someone else while I pulled up my insurance because I declined their insurance. By the time she got me started the couple that was behind me, being taken care of by the ONE decent working rep lady, were done and gone and she was on to the next. There was no reason anyone should wait 2hrs to be taken care of with incapable people at the counter who care nothing about the customers time. The car was nasty inside and the seats looked like they've never been cleaned. I will never recommend this location. They are miles from the rental car lot and you have to take a shuttle to get them from the car rental location. The cost was low but the crap customer service isn't worth it while you're trying to enjoy the start of your vacation. Spend the extra money and use a valid rental service. Worst rental car experience ever in my years of renting.

The process to getting the car and bringing the car back was extremely easy. Eric was very accommodating with checking in with me. He was very patient kind and made me very comfortable with knowing that I was getting a safe vehicle to enjoy my Las Vegas trip. Rob Also made the process of checking in extremely easy. We walked around and inspected the car, sign the papers we were on our way. The shuttle pulled up. We were out and it was a quick and smooth process. I will be back renting with Easirent every visit from Vegas.

I don’t ever post bad reviews. But if it’s saves people the hassle and frustration then so be it. Steer clear away from using this rental company- it is not worth it for the price that you’re “saving money”. We arrived at LAS at 11:45am, headed to the rental car shuttle by noon not realizing that this rental car company is located 10 minutes away from the airport and had to take a second shuttle. That was all fine and good til we got to Easirent where we were met with a line of 18 customers waiting in line. The person in front of us had stated he had already been there 30 minutes and the line had barely moved and no one could really understand why there was such an issue. An hour passes and we are all trying to understand what the hold up is- come to find out they don’t only need to see your car insurance card but also need to see your entire policy list of insurance which they needed to see that collision/liability and comprehensive was on there. Which obviously no one really has on hand just their insurance card, or unless you have your insurance app. (Mind you most people in line were a little older/ no shade) The tellers at this location are absolutely horrendous when you finally get to them (when we finally got to the desk it had already been 2 hrs) we came prepared with DL, CC, pulled up my insurance card and app. And then when it was all gone and good the man helping us disappeared for another 10 minutes to find the car. We were also only here for 24hrs and had reservations to make it to so this ate up a lot of time that could have been avoided had they maybe put up signs to indicate what to prepare for once you’re there for people who have a harder time with access to apps/websites etc. Oh also- since it was a Sunday- everyone who had to call their insurance to retrieve their insurance policy list had trouble doing so as most places are closed Sundays. The tellers might have a better attitude had they been more proactive with posting signs to remind their customers that they’d hope would come back to use them again- to make EVERYONES life easier. But we all know why they do it- so people will give up trying to look up their policies and have to fork up the extra $30/per day for THEIR insurance. Which by the way in of itself is bogus and no one should be purchasing rental car services insurance as it really doesn’t cover ANYTHING. I will say though, returning the car was fine- our guy Early who works there is a sweetheart and should get a raise. The only pleasant experience we had with this company. Otherwise- DO NOT RENT FROM THIS COMPANY. Not even for how inexpensive it is.

I highly recommend paying more for a quality car and experience. We arrived and waited 3 hours to see the 1 employee that was working while the others enjoyed smoke breaks. Once we got to the counter we were pressured into buying the windshield and tire insurance or we'd be liable. They pocket the $250 deposit and charge the customer the price for the replacement. The deposit doesn't go toward the expense at all. No one went out to the car with us to verify existing damages. Instead we were asked to take a video and on return there was a person inspecting the vehicle documenting damage without any prior knowledge of what was there before we accepted the car. During the trip the car was prone to stalling and had trouble accelerating. The entire front end of the car was loose and felt like it was falling apart. The entire experience was regrettable and I have no doubt they'll find some BS reason to keep my deposit.

Avoid this rental company — not worth the headache. I booked through a third-party site because the price was lower than other rental companies. After reserving, I uploaded my personal insurance info and later added third-party coverage. But when I arrived, I was told neither would be accepted for windshield or tire damage — only their in-house insurance was valid. I was pressured to sign a waiver or pay more. The rental office felt unprofessional: a warehouse with chairs in the corner and loud, uncensored music videos playing. I was charged not only for the car and insurance, but also an additional deposit for “incidentals.” Things got worse: The car I reserved was no longer available I was given a smaller car with no discount — just a promise to cover gas The vehicle was dirty, smelled like smoke, and had visible damage Interior was unclean and hadn’t been vacuumed When I tried to return the car, I was told I’d receive no refund. The third-party site said they’d request a refund but couldn't guarantee it — and it could take up to 10 days. Bottom line: Poor customer service, unclear policies, hidden fees, and dirty vehicles. I won’t rent from here again — and recommend others avoid it too.

I would give zero Stars if I could. We plan to really nice vacation to Las Vegas to enjoy some time off some well deserved time off. I chose easy rent online because the prices were good. I got here what a nightmare! That cheap price yeah, their insurance is more than double the cost of the rental. And then they scare you with all sorts of things that they're going to they asked for my insurance information other car companies have never asked for that they just wanted to verify I had insurance they verified that these guys wanted numbers of insurance all sorts of information my policy information. They were really rude. They didn't even clean the car. The car had bugs all over the front of it I'll show you the pictures. It was dirty and unclean and I asked the fellow here I said don't you guys clean the cars he said yeah, we already did. You can plainly see all the cars next to it have been cleaned and this one hasn't. I got a bad feeling I got a bad vibe so I told him I wanted my money back. We're currently waiting for a shuttle back to the airport where the regular rental car companies are, IE Avis, budget, enterprise, etc. Don't use these guys if you're smart. You're just going to get ripped off and they're going to waste your time and ruin your vacation. The technician that's here the lot attendant he's a real jerk he took his glasses off and he gave me some smart guy smile he doesn't care that he's ruining my vacation he doesn't care how long it took me and how much time I saved to get here. It's obvious that this company doesn't care about anybody so just don't waste your time and go somewhere else. You may think you're going to save a few bucks but in the end you're going to actually spend more. What an awful experience.