Jeanna A.
Yelp
This little cafe's food is delightful, particularly if you're a guest at the Claremont hotel. The food is delicious, prepared and baked fresh daily, and the atmosphere feels like a farm country bakery. My favorite food items were the meat quiche (heavenly!), the salmon breakfast sandwich, chocolate croissant, cinnamon roll pastry, and ginger scone. They were all freshly baked, the perfect amount of sweet, and all flaky and doughy.
So why 3 stars? I stayed at the Claremont for two extended weekends in a row and ate at Provisions at least 6 times during the course of those two weekends. The service here is pretty bad, the prices are steep, and the customer service is lacking. If you don't consistently persist regarding the status of your order, particularly around hot beverages, they'll completely lose sight of your order and you may never receive your beverage. We were offered complimentary pastries one time because it was such a mess. Another time, I ordered online, but when I went to pick up my order they let me know the espresso machine wasn't working and the treats we ordered weren't available. They were unable to refund me for the items they didn't have and asked that I just pick out new items to get "around" the same amount I'd already paid for. Uuuum what? Is that a thing? If you can't support online orders then don't offer them. The staff is very nice but I found the operations and actually getting my order to be somewhat complex and stressful, particularly for the price. We easily spent $60/visit here.
I would have loved to enjoy the afternoon offerings, wine, and possibly other things but the hours on the sign and those advertised in the hotel didn't correspond to the actual hours of Provisions so we could never get this piece figured out and managed to miss it every time we tried. Oh well.