Alice Ryan
Google
Review
I booked in for dinner with 3 friends recently and did not have the experience we expected. I had heard nothing but good things yet we were all unimpressed. We arrived at our booking time and waited in the dining area for a staff member. Nobody approached us so I went to the bar and flagged down a staff member. I told them the name of my booking and they pointed outside and told me our table number and to order at the bar. Once seated we found some menus and decided to order the chefs selection for $79. I am Gluten free and since most of the menu had GFA listed I assumed this would be okay. I asked the question to the staff member at the bar who said “I don’t think we can do that”. I requested that she ask the chefs as she seemed unsure and she returned with a confirmation that they would not be able to cater for gluten free for the chefs selection on weekends. My three friends still ordered the chefs selection and I ordered a seperate entree and main. We also ordered some drinks, though two members of my party ordered the same drink which was served in different glasses of different volume for the same price. Very soon after we sat down the first course arrived, soon followed by the second course. Within 30 minutes we had 3 of 4 courses which was confusing as the menu stated that the chefs selection would take approximately 2 hours. The staff also cleared our second course to make room for the third before we were finished. During the entire experience we had to ask multiple times for serving tools, fresh plates, steak knives etc. When the third lot of food arrived we asked the waitress what number course this was and she said number four. Soon after, another course came out, and that staff member stated that it was the fourth course, then another staff member came out with dessert stating that dessert was the last course. The staff regularly seemed unsure of what they were serving us and what number course we were on. They were unable to answer questions on what the food was without returning to ask the kitchen. I have no problem with staff not know the answer to a question but all staff seemed reluctant to ask and return to the table. They also seemed confused when we wanted fresh plates and cutlery between courses. And when dessert arrived, plates and napkins were just left on the corner of the table. Once again, the course was bought out before we had finished the previous one. Finally, dessert came out. Two of the exact same dish… The food was lovely but not what we expected for $79 per person.
Although the food was nice the experience and service was subpar considering the reputation of the restaurant. Some more training for the staff as they all seemed very junior and inexperienced would be beneficial.