east Hotel Hamburg

I’ve stayed at East Hotel Hamburg twice this year: the first time in May, which was wonderful. I loved the ambiance, the design, and especially the room with the large bathtub. Because of that great experience, I decided to book again in October through Navan (Expedia PartnerCentral) for a work trip, specifically selecting and paying for the Aqua Room. However, upon arrival, I was given a completely different room without the features of the category I had booked. When I showed my confirmed reservation, which explicitly stated Aqua Room, the front desk informed me that the error had come from the booking partner and their system that there was nothing they could do unless I paid an additional €35 to get the room I had already booked. After a long day of travel, I reluctantly paid the extra fee, even though the mistake was clearly between the hotel and the partner, not mine. Since I had other work-related plans and didn’t want to waste more time at the reception, I decided to resolve the matter with the hotel later. What disappointed me most was how the situation was handled afterward. Despite acknowledging that the issue came from their booking partner, management refused to refund the €35 and advised me to take it up with the external provider myself. This raises a serious question: how can any guest trust the hotel’s booking and notification system if, upon arrival, they can simply claim an error occurred and downgrade your room —> even when your company has already paid for a higher category? For a hotel of this standard, I expected a much more professional and guest-focused resolution. It’s a beautiful property, but the lack of accountability and poor handling of this issue left a lasting negative impression. I travel to Hamburg several times a year for work, but I’ll be looking for a better alternative in the future.

Location is good, the reception service was good, didn’t use any other service like the bar as if was short visit. The upgrade bid was not worth it, but then I never seen the room I would of got for cheaper also no view. Overall ok stay but expensive room!

Conveniently located in the heart of Hamburg, this is a premier hotel. The staff provides exceptional service. As a cashless establishment, it offers electric vehicle charging. While the bar boasts a modern design, it is pricey. The rooms are impeccably clean; however, given the room rate, the absence of a Nespresso coffee maker and bathrobes is noteworthy. Furthermore, the open-concept design lacks a distinct separation between the sleeping and bathroom areas.

We just went for 1 night to get back to Denmark. and as usual it was a nice experience. Nice room with good space and our dog was more than velcome also in the restaurant, so nice😊👍 We did get their Sushi and it was great 5* And their Breakfast was very nice with fresh made eegs of different kinds and nice varity of greens and meat we will come back soon

Our last experience was perfect so we came back but this time there were several issues with our room. Shower drain knob was broken. Shower head was clogged. Loud music going until at least 1am from the bar/courtyard could easily be heard through the walls. Televisions desperately need to be upgraded for use with Netflix and other apps (our only issue last time). And finally, we had a huge amount of luggage and were offered no assistance getting to our room which had several sets of stairs from the elevator. On positive, the staff was friendly and the food was amazing. We’ll be back, but will be a bit more skeptical of our room quality next time.

There was a party at the hotel one of the nights and my room was in front of the terrace, it was so noisy that I had to close the windows, hence I could not sleep until very late not only because of the noise but also due to the temperature on the room as it was too hot. I'd have appreciated to be warned when I checked in and give the possibility of changing the room due to the party.

We arrived at the hotel, looking forward to a three-day stay without children.|Unfortunately, we were met by a very arrogant staff member who simply handed us the key without even looking at us. It was clear that we were a nuisance, as he was busy doing some paperwork. We weren't told where the elevator was or which room number we were staying in, as we couldn't decipher his handwriting—but we didn’t dare go back to ask, as we clearly got the feeling that we were unwelcome.|Luckily, we met another Danish couple who were able to help us.||During our stay, we were neither greeted nor acknowledged when passing through the reception. Perhaps we weren’t “good enough” for the place?||However, the restaurant and the staff there were excellent.|The room was also very beautiful and well cleaned.

Very nice cosy designer hotel. The Restaurant was very good. We only tried the Sushi. Excellent Bar with good snacks and drinks!

This is a hotel built on modern! From the elegantly darkened lobby, restaurant, and lounge areas, to the open-air atriums which also connect the buildings, this place has stylish down to a T! The room I got had a highly-efficient studio feel, with a HUGE double-sized bathtub/shower. The lighting here is exactly in tune with the rest of the hotel, and accent all parts of the room perfectly. The food & drinks here are truly fantastic (and for that you're going to pay a bit of a premium). The daytime bartender knows how to make an absolutely amazing Whiskey Sour, and he even has a special version made with Gentleman Jack, maple syrup, and orange marmalade! Naturally, since this place is called the east Hotel, there is a sublime selection of sushi and other Japanese culinary delights that you have to try! This is now my go-to hotel whenever I'm in Hamburg!

Easily my favourite European hotel - I've been staying here for over four years. Great location, nice rooms and excellent in-house bar / restaurant. The rooms are large and with modern art decor. Comfortable and uniquely shaped beds, large shower areas with jet tub (openly located in the room), desk area, bar area (with full min bar) and lot's of "artsy" shaped furniture. The hotel is located near the waterfront and Reeperbhan. About $28 euro from the Hamburg airport. I really enjoy the main level bar area. Great atmosphere, dark, cool modern long bar down one side, large high wood tables with bar stools, and even some limited outdoor seating. Service is always great and they have a limited food menu with about 10 selections prepared in the main restaurant. I love the Maisels Weisse beer on tap, so refreshing. I always enjoy the sushi when I stay here, either at the bar or in the main restaurant. The menu changes up every year and the chef is always creating unique combinations. The fish choices are different vs. North American sushi restaurants - more eel, crab and crawfish. Also more non-fish options (i.e. Duck). That said, they still have some salmon or tuna options at select times. Service is consistently good throughout the hotel including check in/out, room service / cleaning, bars and restaurant. Never had a negative experience. PS - You can wear your room keys around your neck - this ensures you get back to the hotel after long crazy nights. BK

I'm actually only giving my comments on their bar, also known as the Yakashi's bar. Abundant choices (around 15 pages on their drinking menu), nice service and fancy drinks!

Nice staf, delicious food (diner and breakfast), original room decorations, lovely Bacardi bar!

This bar has the coolest, amazing interior of the whole Reeperbahn area. The fact that its not exactly on the Reeperbahn makes sure it keeps its exclusive, classy appearance. The drinks are expensive, my basic cocktail costed 12euros! However, it was divine. The design, crowd, bartenders, funky house music and atmosphere all fit together. Although, you have to feel like spending money and like to interact with the rich, arrogant, fashionable dressed crowd. I would compare this concept with the Buddah bar in Paris, besides the hotel and the buddhas. I wouldnt go here too often because of the prices, but its definitely a bar you should have seen once!

I'm just reviewing the cocktail bar here. When I first entered, I thought this must be biggest Hotel bar I've ever been to. However, the big lowered floor central to this room (better: hall, considering its size) is actually the restaurant, for which you need to be seated. The interior of this place is otherworld-ish. Dim lights and a fantastic and unique decoration set this place apart from any other place I've been to in Hamburg. Despite its size, everything's very cozy and seems to be done just about right. Oh right, my drink, a Tanqueray Smash, was superb. Just don't expect to pay less than 10 eur here per drink.

I spent one night at the hotel, having found (surprisingly) a cheaper rate than my normal Hamburg resting place. The hotel can be easily found just a short walk from the St Pauli UBahn on a street surrounded by other hotels. The impact is immediate, low lighting, stylish decor; you walk through the funky bar to the reception. Clearly a design lead boutiquey kind of place. Very friendly service in the modern, cool sort of style. I would say how attractive all the staff are - but that might be taken as sexist! My room was on the ground floor through the atrium, but very quiet, backing onto a small courtyard. The room again can only be described as funky. Well designed creating the maximum use of space by having an open bathroom area. Very cool! The bed was stylish and very comfortable, though I do find that all hotels seem too fond of soft pillows that serve almost no purpose. I ate dinner in the restaurant at the hotel, which is sunk down below the bar area. As expected, again very cool with an east/ west fusion menu and a great long open sushi bar where you can also order the standard menu dishes. I had pink tuna with coconut / wasabi sauce and jasmin rice. Nicely done and well presented. The bar and restaurant is clearly a big destination for locals/ those not staying at the hotel as well. I am sure I will use both regardless of whether I stay here the next time. The only thing that will be really important to me in the future that I didnt try is the business service and wifi / internet connections. Not clear in the rooms etc how this worked, or how good it is. So that is a question for next time.

Edit: It's a pretty good bar but I recommend if you like attentive service don't come on a Saturday night. Dropped a star tonight . Yeah, I agree this is a pretty good bar and restaurant. I met a friend here recently before a night out then we ended up there after midnight. Nice place, attractive crowd, great range of drinks served by friendly expert bar staff. So far, it's probably my favourite bar in Hamburg.

Unique designer hotel in the center of Hamburg near the world famous "Reeperbahn" nightlife district. Beautiful interior design featuring unique designer elements that makes this hotel, restaurant and wellness center stand-out in a trendy Hamburg nightlife scene. Highlight of a stay in this hotel is definitely it's excellent bar and restaurant featuring Japanese sushi chefs creating delicious sushi rolls and other specialities. And after having tried the "East" restaurant, head for the "Coast Seafood - Grill - Bar" by East & Sansibar in the new hip residential district of "Hafencity" for sushi & seafood of a different kind. Definitely one of my favorite hotel & restaurant in the world !

Best hotel breakfast I've ever had. Had an omelet, a huge green salad and a greenie! The rest looked great to

Currently the coolest hotel in Hamburg. Fency, funky, worldclass!

What to say? It's a great place. I have always had great times there. Either just for a drink or going all out on dinner and then going to the club upstairs. Love the design of the place and they even bring you glasses if you forgot yours at home (my mum found that out. Thanks Mum) get dressed up and go have a fabulous night Sex and the City Stylie!