Miguel B.
Google
Poor customer service. Flight No. VA1638 to Perth at 16:20. We were waiting right next to the gate fifteen minutes before boarding with our luggage on the floor. Staff member approached us asking if we've weighed them, as they seem to exceed the permitted measures. Despite having a point, she turned extremely rude with my partner and I for absolutely no reason at all while we calmly tried to explain the situation with her. Even if you were right, you totally lose your point if you start off by being so unfriendly and making a scene as if you were telling us off instead of trying to help out. Wasn't that supposed to be what you were there for? By any means, we ended up boarding to the aircraft with what we were carrying and cabin crew was totally fine with that. Still upset with the experience though.