Jeff G.
Yelp
I truly wish I could write a review of the food, but we never got the chance to taste it.
We came on a warm sunny Sunday after a cold rainy Saturday. It seemed pretty crowded, but we got a table inside without any delay, 4 adults and a toddler. The hostess brought over a high chair for the little one when we sat down. So far so good.
Then we waited. It was clear they were severely understaffed.
During this lost era, I discovered the clasp on the high chair was faulty. I went to grab another high chair next to where I was instructed to park the stroller. When I grabbed one, I was told that they would bring it over. Fair enough. However, 20 minutes later, with our child still in our laps, I was getting mad.
Also, it would have been nice to have gotten some water by this time.
We hailed another waitress for both a replacement high chair and some water. She came back with the high chair, which was great.
Then we waited.
Another ten minutes and we had to ask for water again from a different waitress. The same one who neglected to bring over the high chair initially.
She brought water! then asked us if we'd like to order drinks. We said we wanted to order food. She suspiciously pressured us to get drinks again. We repeated we were ready to order our food. She then said it would be "a while" so we should just order drinks, ie. coffee. Personally, I prefer coffee at the end of my meal, not the beginning, so this was not going well. We asked, what "a while" meant and again she refused to give us an estimate until we pressed. 40 minutes, she said. That was it for me. We'd been there a half hour and no one had even given us water, and no one had said the kitchen was backed up until this point.
I can appreciate a waitstaff being asked to handle more tables than they were expecting. I've been there. But this is not the way to treat your customers.
I'm generously leaving 2 stars, because the food may actually be good and/or maybe the service is better when they are not overwhelmed.