Kaitlin K.
Yelp
I've used this place a bunch of times, but never again. I'm just going to lay out my problems with this place pretty simply:
1) When you are an authorized FedEx shipping station, you should not be charging for the free materials that FedEx gives out. You, as a shipping station, get these for free and the customer can get these for free as well at any FedEx drop location or shipping center. So don't ask customers of your store for 50 cents to take a free FedEx envelope and not expect a fight.
2) You should be consistent in your rules. Don't offer the FedEx envelopes for free one day, charge the next day, then tell people they can't take them out of the store because you're afraid they won't do their shipping with you the next. Just stick to one thing.
3) You, as a FedEx shipping station, should not charge a fee for customers who are dropping off a prepaid FexEx shipment.
The last one got me the most. I have a FedEx account and ship things frequently and NEVER has a shipping center charged me to leave a package with them for pickup. That's just not how it works. They literally have to do NOTHING with the package. The customer does all the work, brings it into the store and leaves it in a pile. Whenever I used to come here, I was never charged a fee for leaving packages with them to be picked up by FedEx, just as it is at every other shipping center. The last time I came in here, I asked the guy at the counter where I could drop my boxes just like I had many times before, and he told me that there was a $3 fee for dropping a box. So, I got the lucky opportunity to pay $12 to simply put some packages in a pile. I had already paid to ship them through FedEx online. I shouldn't have to pay twice to ship a package.
I don't know if this was a recently implemented policy or if I just looked stupid, but I definitely am not going to do anything with them again.