Eastern & Oriental Hotel

The Herman Hesse suite in the heritage wing was huge and beautiful with an incredible two-tier balcony. The bathrooms were gorgeous with Pañpuri products. The housekeepers kept the room well stocked and clean. The pools are excellent, especially the heritage with warmer and more shallow water. Enjoyed our Tiffin lunch in Palm Court served by Heikel. Syafiq is a friendly server and bartender at Cornwalis and other F&B outlets. Sue is a superb attendant at the Emporium, the best hotel gift shop in the world. Be sure to visit the tailor shop for batik with the most gracious owner and salesman. The shirts are dazzling.||Sarkies should provide a different meat with Nasi Lemak than beef rendang every day. The bread offerings are perfect, especially the simple rolls. The terrace is a lovely place for breakfast except for the noisy crows and, even worse, the diners who watch videos without headphones.||The Eastern and Oriental has quickly become my favorite hotel. Yu Village across the street is an added benefit: so delicious and reasonable. I could live at the E&O!

This hotel is gorgeous! We stayed for 2 nights for my birthday in the Victory Annexe Suite and we had a view of the pool, the sea and the city, with The mainland in the distance. The room was gorgeous with his and hers sinks, wardrobes and amenities box, and the birthday cake on available was top notch. |Breakfast was amazing, there was so much choice, we only dinned in the main restaurant, we didn't use the lounge.|We used the pool, it was lovely, but beware of the last step down as it's a bit of a shock lol.|We checked out both sides of the hotel, read about the history and looked at the art. I highly recommend this hotel.

We just had the hotel stay (worldwide) of a lifetime. The hotel property, pools and gardens are in great condition. I really enjoyed staying waterside. The staff all around the hotel are very gracious, helpfull and friendly. Our dining and drinks experiences were unforgettable. Our room was a complete treat . The hotel car was sheen luxury. I certainly don't have anything negative to say. I would strongly recommend The E and O to others.

It has been my dream to stay at the beautiful E & O Hotel since I lived in Penang almost 40 years ago and it did not disappoint. |Our gorgeous large room in the Heritage Wing overlooked the water & had a nice sitting area as well as small patio. |We loved going for drinks & nibbles in the bar from 6-7 each evening by the pool.|We went to the larger breakfast buffet in the Victory Wing & it was outstanding, we especially loved the fresh rotis. 😋 |We swam in the pool for Heritage Wing guests & there were plenty of lounges available. Water was a perfect temperature. |We loved our stay at this hotel & could not fault anything. The staff were all friendly, attentive & very helpful. |We would highly recommend staying here

Our first time. Given rooms 238 and 239 of the HW. The rooms are extremely spacious and comfortable, perfect to host relatives and friends for our long overdue gathering. However, these rooms are right above the driveway of the HW, overlooking Bayview Hotel. It's a bit noisy when traffic gets busy. Two layers of double glazing windows have been installed, and that significantly reduces the noise level. We had good sleep in the room. We would like to specially thank the following people in E&O for being amazing with what they are there for and going way beyond in their own ways in creating extra value mile to the hotel. Mr. JASON YAP (PRM) Mr. MOHD FIRDAUS (Reception) Mdm. NAGESH (Conceige) Mr. ALFRED (redeployed from Palm Court from Sarkies) Ms. Ayu (Sarkies) The Chinese bar lady (Cornwallis) The technician is very responsive and prompt in fixing problems in the room. The housekeepers did a wonderful job, too. They are truly extraordinary in their own ways quietly. All in all, thank you for the great experience. Would love to return again due to the people who had made it right for us. :)

Beautiful classy hotel. Loved the ‘complimentary’ drinks in room every day and the canapés at 6pm. It was a great way to meet other guests. I have to agree with other comments about staff, not overly friendly. Short staffed on reception. Maybe staff aren’t happy working there? We ate dinner once at the hotel (Sarkies) and it was very average.

Eastern Oriental hotel is an interesting and exceptional place to stay (9/9-13/9/2025) We stayed at the colonial Heritage Wing and were treated with an upgrade to the seaview wing.||Buffet breakfast at Sarkie restaurant were sumptous with vast selection of choices. Overall, staff were friendly, courteous and helpful.|Complimentary tea/ coffee were available from 1200 hrs throughout at the lounge and canapes / alcoholic drinks are also available frm 6pm - 7pm.|It has been a pleasant luxury stay throughout. Highly recommended if one prefers a short relax staycation in Penang. Location is near to tourist spots.

An impressive colonial style hotel situated close to the main heritage areas of Georgetown. Our room was spacious and offered excellent ocean views from the balcony. Qibla direction is specified on the ceiling (which, are at least 3.5m high). Breakfast was probably the best of the buffet breakfasts we've had in Malaysia. It included fresh roti, egg, and noodle stations as well as a wide variety of Malaysian, Indian, Chinese and Western spreads. You could also enjoy fresh char kway teow. The architectural design of the building and the rooms set this hotel apart from other places we've stayed at. Lots of fine touches that made our stay feel luxurious. We stayed with our toddler and infant. I would call this hotel kid friendly for the fact that the room was very spacious, and they could splash around the pool, but it doesn't necessarily have much in the way of kids club/activities - we knew not to expect in the first place.

On a 14 day journey through Malaysia and this was out second hotel stop along the way. The rooms are large with double sided patio fantastic for me as it allow me an opportunity to sit out at night, have a quite moment with a cigar. The design allowed for privacy and did not disturb the neighbors. Double vanities on either side of the bathroom - perfect for a couple needing their individual space. Numerous amenities, coffee, water, cable TV...limited.american TV channels.

Nice view and lots of good food local favorites fish noodles sushi great tuna and salmon The wait staff paid close attention to everything

I stay here every time when in Penang and I love it! why? First - Air conditioning! It works and it's cold. 2. The shower- OMG! Flow restrictive plumbing has not come to the E&O nor has namby pamby temperature control. You want to scald and rip your skin off on this thing? Go to town!!!! But if you like hot showers that drives the sweat and humidity off your body- go here. Did I mention the A/C? 3. the breakfast. Whether you want full on English, Continental, Asian or otherwise- this is the place to be. 4. 6th floor- sit out on the balcony and look out over the bay after a hard day. G&T or a cool beer. Usually a nice breeze. Wondeful. 5. Rooms are spacious, clean and well maintained. Beds are on the hard side 6. Ambiance- you feel like you are still in the Commonwealth.

Very nice hotel with a historic wing and a new high rise section. The new section has very nice rooms with balconies overlooking the ocean. Beds are super comfortable. Bathroom is huge with powerful shower, claw foot bathtub and his/hers sinks (or his/his or hers/hers for that matter). Yes there are in room safes and small fridges stocked with free sodas. There are two pools though I preferred the 6th floor infinity pool it's an L shape giving you about 40 yards to do laps if you want. There are several restaurants on site including two that have all you can eat breakfast buffets included in the price. There is an on site spa as well as many other spas in the neighborhood. So take your pick. It is located on the waterfront adjacent to the colonial district. Lots of great restaurants within an easy walk or grab drive. It is pricy but you get quite a bit of luxury and easy living. Book a stay and enjoy all it has to offer.

Absolutely dreadful experience from beginning to end. They have a beautiful hotel here that is ruined by rampant homophobia and misogyny by staff. Cultural differences are to be expected, but for the price and in such a culturally diverse city, the staff should not laugh in my face or lie to me or refuse me services. Atrocious amount of money to spend to be insulted. The breakfast buffet is okay but there's nothing else for a vegetarian to eat. The one vegetarian option they present has not been available since our arrival and we've mainly had to survive on French fries and hide in the room. Awful, awful, awful week of my life.

What can I say!! This is the best hotel hands down!! Stayed in several hotels in Penang before (won't mention names) but with the E n O, there is no comparison!! The staff, starting from the greeters at the door who are the actual Directors of First Impressions , the reception, dining and the staff who ensures your room is cleaned and perfect!! Management is another story!! They are hands on, meeting and greeting guests as we arrive!! I don't think I have ever been to a hotel where the GM and the OP (Operations Manager) actually show their presence at the lobby!! The dining experience is exceptional!! Truth be told, we have only experienced the breakfast buffet, which is off the hook good!! With a variety of Asian and Western options, there are items to satisfy everyone's palette!! I cannot say enough of the hotel staff!! They are friendly, helpful, and so professional!! Some of the guests can be stiff but the staff makes up for the lack of friendliness from the others. Good job and keep up the good work!! Managment- you know who you are!! Thank you!!

Five star hotel in my book (although it helped that I didn't have to pay to stay here because my fiancé was here for work and his work paid for the room). FRONT: has a roundabout to make it easy to drive in and out especially getting picked up or dropped off by taxis. They ask if you are in the old or new wing of the hotel so be sure you know that when you stay here so taxis know where to drop you off. Fancy cars parked by valet in front. LOBBY: is ice cold the ac is like a freezer but feels great when coming in from the hot muggy outside. Whole lobby and hotel in general has a historic plantation type decor and feel to it. Rich plantation of course. Medium wood color finishes marble floors. Front desk has one of those old rotary circle dial phones. You can exchange money here for RM ringgit but not coins so be sure to use up your change. BAR: bar in hotel is nice more for an older generation with wood tables and chairs. Bar looks nicely stocked even have liquor bottles on tap. At least it looks like it how they have them upside down with taps. Two TVs and live singer every night. FOOD: Sarkeys is the name of their dining area indoors and outdoors seating. Be careful sitting outside I left my food and a guy told me a bird came by and took my half boiled egg! Buffet breakfast included is such a nicely laid out spread. Favs was the noodle station they heat up the soup for you the broth is so yummy and clean tasting. Pancake waffle omelette station or if you just want scrambled eggs but they made mine runny I should've asked for well done scrambled. Fresh fruit, yogurt, dim sum behind the noodle station you have to ask for. Fresh squeezed juice wow so good I miss it! Fav was the pink guava I think it is. Came for dinner buffet was yummy too the duck was so good. POOL: almost looks like an infinity pool because the ocean water is right next to it but you can't actually go in the ocean water. See my photos. They bring you ice cold water if you're sitting by the pool. And towels on the side you can use. ROOMS: have a sitting area and a bedroom area and a huge bathroom area complete with tub shower toilet and two sinks. Temperature kept room really cold if you wanted it to. TV and bottled water provided everyday. Fruit provided on table too. I was really comfortable in the room so much room and like you're in a mini apartment studio flat plantation historic style. Beds are on the firm side for sure and pillows are super soft like your head sinks in total opposites. OVERALL: if you can afford to stay here then you should. It's walking to the Red Garden food court. Taxi ride to Gurney plaza and street food or walk it is 20 min. Gas station across the street if you need something. Small bar crawl street across the street too. Not many kids here which I enjoyed just because it made it a quiet experience and relaxing and peaceful without loud kids around. Also have Bayview Hotel on the next block with a revolving 360 degree roof top restaurant you can check out and a massage service on the 4th floor I think it was.

Don't believe the Asian hype - it's a poor man's shell of a Holiday Inn back in the States. The service, specifically the men, is straight-up awful. Yes the building is gorgeous - but misused, like your dirty blind aunt's home. Look at The Seven Terraces or The Blue House, both have lovely, culturally relevant settings and better, happier service. Trip Advisor misses those two other establishments: Best Accommodations in the area.

Best place in Penang for buffet lunch hands down! Great customer service, wonderful ambience, and a wide spread of dishes from BBQ duck to salmon and tuna sashimi to grilled lamb chops to local Penang cuisine. Reservations necessary as they are typically fully booked so walk-ins run a risk of not being able to get seated. Beautiful gardens surround the hotel. Colonial style hotel with a a lot of attention placed in their decor including their washrooms. Lovely place to come to even for locals! A must for me every time I come to Penang!

We've stayed in many hotels throughout Malaysia and the E&W met our expectations almost on every level. The service was top notch, cleaningless so much better than most 5 stars hotel in Malaysia, the view from both pools old wing and new was breathtaking. Hose were the moments I was completely sold on this hotel. We had 2 kids 5 and 3 and tho most family w kids stayed at the Hard Rock in Penang, we did not feel the E&W lacked in entertaining our kids. They equally enjoyed the infinity pool at the new and old wing. The only thing I felt was average was the food although the decadent chocolate tart dessert blew me away. We will definitely returned to one of our favorite hotel in Penang again. It was truly a relaxed vacation for us thanks to beautiful E&W

Great ambiance. Big room with welcome bouquet of flowers, bottle of wine, basket of fruits. Big old style tub. His and hers sinks. Included breakfast was very good. Afternoon coffee and tea is a great addition to the free amenities of our stay. The view from our balcony includes the sea walk, the ships plying the historic Melaka Strait. Historic Georgetown is walking distance. Visit the gift shop and learn about the brothers who founded E&O and iconic Raffles in Singapore too.