Eastern & Oriental Hotel (Heritage Wing)

Our first time. Given rooms 238 and 239 of the HW. The rooms are extremely spacious and comfortable, perfect to host relatives and friends for our long overdue gathering. However, these rooms are right above the driveway of the HW, overlooking Bayview Hotel. It's a bit noisy when traffic gets busy. Two layers of double glazing windows have been installed, and that significantly reduces the noise level. We had good sleep in the room. We would like to specially thank the following people in E&O for being amazing with what they are there for and going way beyond in their own ways in creating extra value mile to the hotel. Mr. JASON YAP (PRM) Mr. MOHD FIRDAUS (Reception) Mdm. NAGESH (Conceige) Mr. ALFRED (redeployed from Palm Court from Sarkies) Ms. Ayu (Sarkies) The Chinese bar lady (Cornwallis) The technician is very responsive and prompt in fixing problems in the room. The housekeepers did a wonderful job, too. They are truly extraordinary in their own ways quietly. All in all, thank you for the great experience. Would love to return again due to the people who had made it right for us. :)

Absolutely beautiful hotel, we stayed in the heritage annex with a balcony facing the ocean. The hotel is steeped in history. The room was huge with seperate sitting area and bathroom, shower, bath and two basins. |Hotel staff were all very friendly, professional and helpful. Everything was very clean and comfortable. Good choice of restaurants.|Short drive to most attractions and Grabs were easy to access. Highly recommend this hotel and would most definitely stay here again.

We had amazing stay Heritage room was clean n very comfortable. We got the sea n pool view whixh was lovely. The front counter staffs we friendly. The team at E&O has great hospitality from the front desk, concerge sarkies, java tree and Im a vegeterian, the chef prepared specially for me vegetarian canapes which were so tasty for the evening cocktail session. On both days of my stay. Dinner at Java Tree was also good. Will surely return to stay again.. provided with promotion prices 😍

Beautiful impressive heritage hotel, beautiful grounds, friendly staff, lots of attractions nearby. We stayed in the heritage wing. 3 adults. Good size room and bathroom although slightly dated. The free evening canapés were a lovely treat and very generous, I've not experienced that before so came as a lovely surprise. Breakfast options were good. Was only there 2 full days so didn't get the opportunity to explore amenities. The only criticism was that the air conditioning was very cold so had to request it was turned down/off. Other patrons agreed also. Stunning reception area, check in and out was stress free.

A classic charming hotel, has a lot of characters. ||The room is big, has a balcony facing the sea. The bed was comfortable. ||The bathroom was huge, it had 2 vanities. ||The location was good. A lot of restaurants close by, and walking distance to the heritage areas. ||We had BF each day on the patio facing the sea, enjoyed both food and scenery. ||The pool was infinite pool, nice to cool down and take photos, but can be windy. ||We had some issues in our room, the hotel manager dealt it quickly and professionally. ||I have no hesitation to recommend this hotel. ||Wanted to add that the streets walking to the heritage areas was not easy to walk on, very narrow and often you share the roads with cars. This has nothing to do with the hotel, but just the information I wish I knew beforehand.

My husband and I had a fantastic stay at the E&O! It is a beautiful and historic hotel, and our room, a George Town suite, was gorgeous, and absolutely huge. The bedding, robes and towels were comfortable and of a high quality, as were the other amenities. We appreciated the free minibar, and loved both the breakfast and the evening cocktails and canapes. It was nice to be able to choose from the various restaurants, and the food and drinks were varied and of a good quality, and service was great. We must not have visited at a super busy time as even though it was a long weekend we were always able to get a seat at the pool, at the evening cocktail hour, and at breakfast, none of which were particularly crowded or required us to wait, so that was really nice! Our room was ready when we arrived at noon, which was a lovely and unexpected surprise, and we were given an extra hour at checkout due to our late flight. All of the facilities we used in the hotel were excellent...the heritage wing pool, the fitness centre and the restaurants and bars, all of which we tried during our stay. Most impressive we felt was the value for money, as the rate we paid was really quite exceptional for a hotel of this calibre. We hope to stay again soon!

What is the most relevant thing to point out of this hotel is that "There are Two (2) Hotels of 2 Different Quality... under the same name... within the same compound". If it happens, you to be at the wrong one... Very 😞 Sorry! |Both rated 5*... Both under the hotel same name ... BUT... Two different Wings: The Heritage ... and ... The Victoria.|The Heritage is the Real 5*|The Victoria is ...something else... |We had the bad luck (travel agency arrangement) to book at the Victoria. We were waiting for the room until almost 15:30...|We booked "one room for three adults" (our son is 1,86 m tall). We expected a two queen bed size room... However, what we got was a double room, for two adults + one too little extra bed, placed aside the bed, down there, boxed where the bedside table should be, flimsy mattress, with the main bed moved to one side ... Unbelievable! (A 5* hotel????)|I offered to pay extra charges for getting a "better option"... or two rooms, or a connected family room, ...etc... The Duty Manager of the day (July, 14) told me... Very Sorry, not any option available. He added that the hotel doesn't discriminate between adult and child... (Unbelievable!!!!)...that's it!!|The day after, after breakfast, we met a Real, Well Trained and Efficient Manager: Mr Jason Yap. Since then, All changed... he offered various options ... even moving to Heritage Wing... Because it was only one more day of stay... we decided to stay at "the" room. |The hotel itself is well located, the double rooms are spacious (for two people), and Victoria Wing has nice views. You can feel the two types of guests, attention... and staff, as soon as you arrive and compare.|The bar and cocktail offering have a wide choice and very good quality, and the bar/room itself is marvellous.|The cleaning service team is very good, discreet, and helpful. |Breakfast has a good offering, and the staff is very professional and helpful. |In summary, E&O Hotel may be good or bad depending on what wing you get/choose... and who is the Duty Manager when you get in trouble.

Beautifully restored colonial style hotel that brings you back to a bygone era. This is the second time staying in this gracious old world hotel, and we have enjoyed every minute of our visit. The service, warmth and sincerity of the staff is top-notch. The suites in the Heritage Wing are maintained with impeccable attention to detail. Thank you to all the hospitable staff who made us feel so welcome. Special mention to Rahman and Babu in the Palm Court and Edna in reception.

On a 14 day journey through Malaysia and this was out second hotel stop along the way. The rooms are large with double sided patio fantastic for me as it allow me an opportunity to sit out at night, have a quite moment with a cigar. The design allowed for privacy and did not disturb the neighbors. Double vanities on either side of the bathroom - perfect for a couple needing their individual space. Numerous amenities, coffee, water, cable TV...limited.american TV channels.

Nice view and lots of good food local favorites fish noodles sushi great tuna and salmon The wait staff paid close attention to everything

I stay here every time when in Penang and I love it! why? First - Air conditioning! It works and it's cold. 2. The shower- OMG! Flow restrictive plumbing has not come to the E&O nor has namby pamby temperature control. You want to scald and rip your skin off on this thing? Go to town!!!! But if you like hot showers that drives the sweat and humidity off your body- go here. Did I mention the A/C? 3. the breakfast. Whether you want full on English, Continental, Asian or otherwise- this is the place to be. 4. 6th floor- sit out on the balcony and look out over the bay after a hard day. G&T or a cool beer. Usually a nice breeze. Wondeful. 5. Rooms are spacious, clean and well maintained. Beds are on the hard side 6. Ambiance- you feel like you are still in the Commonwealth.

Very nice hotel with a historic wing and a new high rise section. The new section has very nice rooms with balconies overlooking the ocean. Beds are super comfortable. Bathroom is huge with powerful shower, claw foot bathtub and his/hers sinks (or his/his or hers/hers for that matter). Yes there are in room safes and small fridges stocked with free sodas. There are two pools though I preferred the 6th floor infinity pool it's an L shape giving you about 40 yards to do laps if you want. There are several restaurants on site including two that have all you can eat breakfast buffets included in the price. There is an on site spa as well as many other spas in the neighborhood. So take your pick. It is located on the waterfront adjacent to the colonial district. Lots of great restaurants within an easy walk or grab drive. It is pricy but you get quite a bit of luxury and easy living. Book a stay and enjoy all it has to offer.

Absolutely dreadful experience from beginning to end. They have a beautiful hotel here that is ruined by rampant homophobia and misogyny by staff. Cultural differences are to be expected, but for the price and in such a culturally diverse city, the staff should not laugh in my face or lie to me or refuse me services. Atrocious amount of money to spend to be insulted. The breakfast buffet is okay but there's nothing else for a vegetarian to eat. The one vegetarian option they present has not been available since our arrival and we've mainly had to survive on French fries and hide in the room. Awful, awful, awful week of my life.

What can I say!! This is the best hotel hands down!! Stayed in several hotels in Penang before (won't mention names) but with the E n O, there is no comparison!! The staff, starting from the greeters at the door who are the actual Directors of First Impressions , the reception, dining and the staff who ensures your room is cleaned and perfect!! Management is another story!! They are hands on, meeting and greeting guests as we arrive!! I don't think I have ever been to a hotel where the GM and the OP (Operations Manager) actually show their presence at the lobby!! The dining experience is exceptional!! Truth be told, we have only experienced the breakfast buffet, which is off the hook good!! With a variety of Asian and Western options, there are items to satisfy everyone's palette!! I cannot say enough of the hotel staff!! They are friendly, helpful, and so professional!! Some of the guests can be stiff but the staff makes up for the lack of friendliness from the others. Good job and keep up the good work!! Managment- you know who you are!! Thank you!!

Don't believe the Asian hype - it's a poor man's shell of a Holiday Inn back in the States. The service, specifically the men, is straight-up awful. Yes the building is gorgeous - but misused, like your dirty blind aunt's home. Look at The Seven Terraces or The Blue House, both have lovely, culturally relevant settings and better, happier service. Trip Advisor misses those two other establishments: Best Accommodations in the area.

Best place in Penang for buffet lunch hands down! Great customer service, wonderful ambience, and a wide spread of dishes from BBQ duck to salmon and tuna sashimi to grilled lamb chops to local Penang cuisine. Reservations necessary as they are typically fully booked so walk-ins run a risk of not being able to get seated. Beautiful gardens surround the hotel. Colonial style hotel with a a lot of attention placed in their decor including their washrooms. Lovely place to come to even for locals! A must for me every time I come to Penang!

Five star hotel in my book (although it helped that I didn't have to pay to stay here because my fiancé was here for work and his work paid for the room). FRONT: has a roundabout to make it easy to drive in and out especially getting picked up or dropped off by taxis. They ask if you are in the old or new wing of the hotel so be sure you know that when you stay here so taxis know where to drop you off. Fancy cars parked by valet in front. LOBBY: is ice cold the ac is like a freezer but feels great when coming in from the hot muggy outside. Whole lobby and hotel in general has a historic plantation type decor and feel to it. Rich plantation of course. Medium wood color finishes marble floors. Front desk has one of those old rotary circle dial phones. You can exchange money here for RM ringgit but not coins so be sure to use up your change. BAR: bar in hotel is nice more for an older generation with wood tables and chairs. Bar looks nicely stocked even have liquor bottles on tap. At least it looks like it how they have them upside down with taps. Two TVs and live singer every night. FOOD: Sarkeys is the name of their dining area indoors and outdoors seating. Be careful sitting outside I left my food and a guy told me a bird came by and took my half boiled egg! Buffet breakfast included is such a nicely laid out spread. Favs was the noodle station they heat up the soup for you the broth is so yummy and clean tasting. Pancake waffle omelette station or if you just want scrambled eggs but they made mine runny I should've asked for well done scrambled. Fresh fruit, yogurt, dim sum behind the noodle station you have to ask for. Fresh squeezed juice wow so good I miss it! Fav was the pink guava I think it is. Came for dinner buffet was yummy too the duck was so good. POOL: almost looks like an infinity pool because the ocean water is right next to it but you can't actually go in the ocean water. See my photos. They bring you ice cold water if you're sitting by the pool. And towels on the side you can use. ROOMS: have a sitting area and a bedroom area and a huge bathroom area complete with tub shower toilet and two sinks. Temperature kept room really cold if you wanted it to. TV and bottled water provided everyday. Fruit provided on table too. I was really comfortable in the room so much room and like you're in a mini apartment studio flat plantation historic style. Beds are on the firm side for sure and pillows are super soft like your head sinks in total opposites. OVERALL: if you can afford to stay here then you should. It's walking to the Red Garden food court. Taxi ride to Gurney plaza and street food or walk it is 20 min. Gas station across the street if you need something. Small bar crawl street across the street too. Not many kids here which I enjoyed just because it made it a quiet experience and relaxing and peaceful without loud kids around. Also have Bayview Hotel on the next block with a revolving 360 degree roof top restaurant you can check out and a massage service on the 4th floor I think it was.

We've stayed in many hotels throughout Malaysia and the E&W met our expectations almost on every level. The service was top notch, cleaningless so much better than most 5 stars hotel in Malaysia, the view from both pools old wing and new was breathtaking. Hose were the moments I was completely sold on this hotel. We had 2 kids 5 and 3 and tho most family w kids stayed at the Hard Rock in Penang, we did not feel the E&W lacked in entertaining our kids. They equally enjoyed the infinity pool at the new and old wing. The only thing I felt was average was the food although the decadent chocolate tart dessert blew me away. We will definitely returned to one of our favorite hotel in Penang again. It was truly a relaxed vacation for us thanks to beautiful E&W

Great ambiance. Big room with welcome bouquet of flowers, bottle of wine, basket of fruits. Big old style tub. His and hers sinks. Included breakfast was very good. Afternoon coffee and tea is a great addition to the free amenities of our stay. The view from our balcony includes the sea walk, the ships plying the historic Melaka Strait. Historic Georgetown is walking distance. Visit the gift shop and learn about the brothers who founded E&O and iconic Raffles in Singapore too.