Eastern & Oriental Hotel

Well having had very different accommodation for our short stay in Malaysia, we were delighted to be treated like Royalty here by everyone. From check-in to checkout the staff were fabulous. The room was luxurious, with sumptuous linen and pillows. We could have had rugby team in with us and not noticed the bed was so big. We had cocktails last night made up by the maestro and both tasted great. Highly recommend. Maybe one day we will swing by again. Thank you team.

Absolutely amazing hotel. We stayed at the Victory Suites and the rooms were very comfortable, spacious and clean. Hotel staff very friendly and helpful. The victory suites pool, although small but offers beautiful views. The food at the hotel was exceptional. I highly recommend buffet dinner at their Sarkies Restaurant. Good location in George Town. This was one of the best hotels we stayed in.

A Truly Wonderful Stay at the Eastern & Oriental||We had a lovely stay at the Eastern & Oriental Hotel in Penang. Celebrating the hotels 140th. The hotel itself is beautiful — full of charm and character, with a timeless elegance. The food was absolutely wonderful, and every meal was a pleasure.|From cocktail hour, High Tea and dinners. |A special mention must go to the restaurant staff — they were outstanding! Warm, attentive, and genuinely friendly, they made our dining experiences even more enjoyable.||We would highly recommend this hotel to anyone visiting Penang. It’s the perfect blend of luxury, comfort, and exceptional value.

The family loved it! The room, the welcome wine, the fab mini bar replenished daily, breakfast buffet restaurant for food & service etc. |Positives: Amazing chef Abdullah's roti canai & personal attention. Deliciously fried " char koew teow "; & noodle station.|Use of Cornwallis lounge after 12 pm with complimentary drinks.|To be improved/ reviewed: Extend Happy hour to 2 hours at Cornwallis. One hour is a rush. Allow one section of lounge for children with accompanied adults. As this wasn't in our favour we had to use the less adequate, less impressive Planters Lounge a distance away. Food & ambience there were lacking & service not that good..|Planters Lounge exterior too looked drab, shabby & untidy. Not a place to want to spend Happy hour.|Hope GM Alison will bring about these suggested changes, even if on trial & monitor guest responses. Thanks.|Yet again front valet post left empty for long duration of time, & on 2 occasions noticed a group of 6 staff sitting outside at far end corner chatting away whilst doors were unmanned. Second time, had to open taxi door myself ( no one at valet post) and front door at entrance to be "greeted" by 4 staff !! 2 in uniform, 2 in shirts, who were all standing right behind the door! Luckily I didn't suffer a heart attack. |A permanent doorman at valet post is a must ...synonymous with a prestigious hotel like this. Absence of entrance or doorman presence must be addressed.

If you appreciate the charm of classic colonial style hotels, then staying here is an absolute must. The architecture, atmosphere, and thoughtful details all reflect a timeless elegance that you don’t find often anymore. It feels like stepping into a place where tradition is not just remembered – it is still alive. Warm hospitality, beautiful surroundings, and a sense of history that gives every moment a special touch. I would come back anytime.

We love the E&O so much that we came back for our honeymoon! A boutique experience with thoughtful touches and the friendliest staff with exceptional hospitality at a remarkable historic hotel. We stayed in the heritage wing, in a spacious suite with amenities to meet every need, including a robe and sarong (with sarong tying instructions - such a unique touch), daily newspapers and complimentary mini-bar, fabulous turn-down service, and access to the delightful Cornwallis club. Evening canape hour with drinks in the Cornwallis is lovely with a range of hors d'oeuvres, cheeses, fruits and sweets - much nicer than the usual range at chain hotel club lounges!! The staff really are a standout and exemplify Malaysian Hospitality - the warmest good mornings, welcome backs, and friendly smiles made us feel so at home. The E&O is a destination in and of itself - surrounded by history complemented by considerate design and truly world-class hospitality. Sunsets by the pool with the pink light reflected on the balconies is nothing short of magical, and we can't wait to come back!

My week at the Eastern & Oriental felt like stepping into a living postcard. The Heritage Wing’s polished teak floors and high ceilings made each morning special, and the balcony view of the sea at sunrise was unforgettable. Housekeeping kept the suite immaculate, the afternoon tea was elegantly presented, and the concierge arranged a fantastic guided food tour of George Town. It was luxurious, calm, and exactly what I needed to unwind.

A fabulous hotel in a top hotel. Hard to fault. We stayed a week and every day was stress free. Great value inclusions in the room rate. Service and food standards were very high. We stayed in the heritage wind (older part of the hotel precinct) and it was awesome to experience the huge and well-appointed rooms. Pools were in good condition with great service and well-priced pool snacks and drinks.

On a 14 day journey through Malaysia and this was out second hotel stop along the way. The rooms are large with double sided patio fantastic for me as it allow me an opportunity to sit out at night, have a quite moment with a cigar. The design allowed for privacy and did not disturb the neighbors. Double vanities on either side of the bathroom - perfect for a couple needing their individual space. Numerous amenities, coffee, water, cable TV...limited.american TV channels.

Nice view and lots of good food local favorites fish noodles sushi great tuna and salmon The wait staff paid close attention to everything

I stay here every time when in Penang and I love it! why? First - Air conditioning! It works and it's cold. 2. The shower- OMG! Flow restrictive plumbing has not come to the E&O nor has namby pamby temperature control. You want to scald and rip your skin off on this thing? Go to town!!!! But if you like hot showers that drives the sweat and humidity off your body- go here. Did I mention the A/C? 3. the breakfast. Whether you want full on English, Continental, Asian or otherwise- this is the place to be. 4. 6th floor- sit out on the balcony and look out over the bay after a hard day. G&T or a cool beer. Usually a nice breeze. Wondeful. 5. Rooms are spacious, clean and well maintained. Beds are on the hard side 6. Ambiance- you feel like you are still in the Commonwealth.

Very nice hotel with a historic wing and a new high rise section. The new section has very nice rooms with balconies overlooking the ocean. Beds are super comfortable. Bathroom is huge with powerful shower, claw foot bathtub and his/hers sinks (or his/his or hers/hers for that matter). Yes there are in room safes and small fridges stocked with free sodas. There are two pools though I preferred the 6th floor infinity pool it's an L shape giving you about 40 yards to do laps if you want. There are several restaurants on site including two that have all you can eat breakfast buffets included in the price. There is an on site spa as well as many other spas in the neighborhood. So take your pick. It is located on the waterfront adjacent to the colonial district. Lots of great restaurants within an easy walk or grab drive. It is pricy but you get quite a bit of luxury and easy living. Book a stay and enjoy all it has to offer.

Absolutely dreadful experience from beginning to end. They have a beautiful hotel here that is ruined by rampant homophobia and misogyny by staff. Cultural differences are to be expected, but for the price and in such a culturally diverse city, the staff should not laugh in my face or lie to me or refuse me services. Atrocious amount of money to spend to be insulted. The breakfast buffet is okay but there's nothing else for a vegetarian to eat. The one vegetarian option they present has not been available since our arrival and we've mainly had to survive on French fries and hide in the room. Awful, awful, awful week of my life.

What can I say!! This is the best hotel hands down!! Stayed in several hotels in Penang before (won't mention names) but with the E n O, there is no comparison!! The staff, starting from the greeters at the door who are the actual Directors of First Impressions , the reception, dining and the staff who ensures your room is cleaned and perfect!! Management is another story!! They are hands on, meeting and greeting guests as we arrive!! I don't think I have ever been to a hotel where the GM and the OP (Operations Manager) actually show their presence at the lobby!! The dining experience is exceptional!! Truth be told, we have only experienced the breakfast buffet, which is off the hook good!! With a variety of Asian and Western options, there are items to satisfy everyone's palette!! I cannot say enough of the hotel staff!! They are friendly, helpful, and so professional!! Some of the guests can be stiff but the staff makes up for the lack of friendliness from the others. Good job and keep up the good work!! Managment- you know who you are!! Thank you!!

Five star hotel in my book (although it helped that I didn't have to pay to stay here because my fiancé was here for work and his work paid for the room). FRONT: has a roundabout to make it easy to drive in and out especially getting picked up or dropped off by taxis. They ask if you are in the old or new wing of the hotel so be sure you know that when you stay here so taxis know where to drop you off. Fancy cars parked by valet in front. LOBBY: is ice cold the ac is like a freezer but feels great when coming in from the hot muggy outside. Whole lobby and hotel in general has a historic plantation type decor and feel to it. Rich plantation of course. Medium wood color finishes marble floors. Front desk has one of those old rotary circle dial phones. You can exchange money here for RM ringgit but not coins so be sure to use up your change. BAR: bar in hotel is nice more for an older generation with wood tables and chairs. Bar looks nicely stocked even have liquor bottles on tap. At least it looks like it how they have them upside down with taps. Two TVs and live singer every night. FOOD: Sarkeys is the name of their dining area indoors and outdoors seating. Be careful sitting outside I left my food and a guy told me a bird came by and took my half boiled egg! Buffet breakfast included is such a nicely laid out spread. Favs was the noodle station they heat up the soup for you the broth is so yummy and clean tasting. Pancake waffle omelette station or if you just want scrambled eggs but they made mine runny I should've asked for well done scrambled. Fresh fruit, yogurt, dim sum behind the noodle station you have to ask for. Fresh squeezed juice wow so good I miss it! Fav was the pink guava I think it is. Came for dinner buffet was yummy too the duck was so good. POOL: almost looks like an infinity pool because the ocean water is right next to it but you can't actually go in the ocean water. See my photos. They bring you ice cold water if you're sitting by the pool. And towels on the side you can use. ROOMS: have a sitting area and a bedroom area and a huge bathroom area complete with tub shower toilet and two sinks. Temperature kept room really cold if you wanted it to. TV and bottled water provided everyday. Fruit provided on table too. I was really comfortable in the room so much room and like you're in a mini apartment studio flat plantation historic style. Beds are on the firm side for sure and pillows are super soft like your head sinks in total opposites. OVERALL: if you can afford to stay here then you should. It's walking to the Red Garden food court. Taxi ride to Gurney plaza and street food or walk it is 20 min. Gas station across the street if you need something. Small bar crawl street across the street too. Not many kids here which I enjoyed just because it made it a quiet experience and relaxing and peaceful without loud kids around. Also have Bayview Hotel on the next block with a revolving 360 degree roof top restaurant you can check out and a massage service on the 4th floor I think it was.

Don't believe the Asian hype - it's a poor man's shell of a Holiday Inn back in the States. The service, specifically the men, is straight-up awful. Yes the building is gorgeous - but misused, like your dirty blind aunt's home. Look at The Seven Terraces or The Blue House, both have lovely, culturally relevant settings and better, happier service. Trip Advisor misses those two other establishments: Best Accommodations in the area.

Best place in Penang for buffet lunch hands down! Great customer service, wonderful ambience, and a wide spread of dishes from BBQ duck to salmon and tuna sashimi to grilled lamb chops to local Penang cuisine. Reservations necessary as they are typically fully booked so walk-ins run a risk of not being able to get seated. Beautiful gardens surround the hotel. Colonial style hotel with a a lot of attention placed in their decor including their washrooms. Lovely place to come to even for locals! A must for me every time I come to Penang!

We've stayed in many hotels throughout Malaysia and the E&W met our expectations almost on every level. The service was top notch, cleaningless so much better than most 5 stars hotel in Malaysia, the view from both pools old wing and new was breathtaking. Hose were the moments I was completely sold on this hotel. We had 2 kids 5 and 3 and tho most family w kids stayed at the Hard Rock in Penang, we did not feel the E&W lacked in entertaining our kids. They equally enjoyed the infinity pool at the new and old wing. The only thing I felt was average was the food although the decadent chocolate tart dessert blew me away. We will definitely returned to one of our favorite hotel in Penang again. It was truly a relaxed vacation for us thanks to beautiful E&W

Great ambiance. Big room with welcome bouquet of flowers, bottle of wine, basket of fruits. Big old style tub. His and hers sinks. Included breakfast was very good. Afternoon coffee and tea is a great addition to the free amenities of our stay. The view from our balcony includes the sea walk, the ships plying the historic Melaka Strait. Historic Georgetown is walking distance. Visit the gift shop and learn about the brothers who founded E&O and iconic Raffles in Singapore too.