John Taylor
Google
The room was fine and as expected but the system to check in did not work and the wifi did not work properly.
The check in procedure requires you to self-check in at a kiosk and everything went fine until the end when it said "Printing out your room number, please take it with you" and the machine did not, in fact, print anything out. Nor did it display my room number on the screen or give any indication whatsoever of which room was mine. After this point, there was no way to look at my reservation in the system or get ahold of anyone. I had to try my key on every room until I got to the door that opened. By some miraculous stroke of luck, my key worked on the 3rd room I tried. But had I been on the 5th floor, I would have had to try this on probably 50 rooms. I sent them an email from their in-room tablet to alert them to this and I am still waiting for a response 2 weeks later.
The in-room tablet contains the password for the wifi. Too bad there are 2 conflicting logins. I also sent them a message from the in-room tablet regarding this and I am still waiting for a response 2 weeks later.
And once you finally do get logged in to the wifi, there's something wrong with it where certain functions do not work, like they have some things blocked for some reason. I could not use wifi calling, I could not use Telegram for text messages, and I could not stream video or do video calls. I guess they are trying to save money on their bandwidth.
Oh, and when they say you can use the tablet to call them, well that doesn't work either. It just gets you a "The number you have dialed has been disconnected message".
I have previously stayed at contactless places that don't have any staff and I have enjoyed them. This one, however, needs to work on ensuring that their equipment functions so that you can successfully complete the check in process. I regret going cheap, I should have just paid the $50 extra to go to a real hotel.
