Kimberly M.
Yelp
I gave this place an honest try due to a referral, but the disappointment has grown after my multiple attempts to unsuccessfully get basic customer service. We are moving into a new house soon which needs to be fully furnished immediately. We've seen Penny's wonderful work and beautiful furniture at a couple of friends homes so we wanted to move forward with her services, but maybe business is so high-demand we haven't gotten returned calls, emails, nor sufficient in-store customer service. I'm not sure what's going on but it's by far the worst experience I've had shopping at any furniture store because typically they are very excited to help... maybe just at the commercial stores (Arhaus, Ethan Allen, PB etc).
I called over a week ago for design service, provided pictures of the space and was prepared to give measurements, but it seems the world stops if the owner isn't there. The staff is very nonchalant and not responsive, so I physically went into the store to look around and give them another try in person. The disappointment grew deeper; they confirmed they received my information the week prior but it was a blank stare because I'm wondering what they've been doing for a week to not have replied, nor scheduled an appointment, nor have any styles to suggest. I asked again about a potential consult or next steps and received no answers except the owner was busy in the back room, didn't know when she would be free, nor when she would be available to reply to the messages I've left. I hoped the staff would have a much better response such as we've reviewed your pictures, believe xyz style(s) could work in your space, would love to see your space on x date... instead, no help and no suggestions even when I asked. I'm completely over it now; wish I could say I had a better experience.
