Patrick S.
Yelp
Overall, this is a great hotel at a great price in the heart of Cancun. While the amenities and rooms are a mild 4 stars, the customer service makes this a 5 star review.
TLDR; hotel is beautiful, clean, has plenty of amenities and staff is excellent. Only flaw is transportation if you plan on taking tour buses
Transportation: 3/5 While there is an ADO station nearby, its crowded and has very limited times post Covid. You'll find better luck on the R-1/R-2 buses to travel to the hotel zone going southwest down Ave. Tulum. For travel outside Cancun, DO NOT trust the tour buses when they say they will pick you up at your hotel; they only do that for hotel zones passengers. If you do not feel comfortable taking city buses , bargaining with taxis, or renting a car, this is not the hotel for you.
Atmosphere: 6/5 Absolutely beautiful to wake up and to see the vegetation in the courtyard with the sunlight trickling through. Plenty of birds and lizards going about. It's a very authentic feel you won't get anywhere else in another hotel.
Amenities: 4/5 Breakfast included, yoga classes, spa (extra $), full sized beds, TV, fridge, camping stove burners and AC (air conditioning). TV and fridge did not work.
For AC, 3.5/5 this is an eco hotel, so the AC is not crazy and will not freeze your room. But given the high temps in Mexico, you will be glad to have it. There is also a high speed fan that helps a ton. Note that your room key is connected to the AC, so when you leave the AC will turn off.
For breakfast, 4/5 they have a simple but tasty breakfast, hot cakes, fruit, tea, etc. I would note to eat early because they cut up the fruit early and leave it out on top of the coolers in the kitchen. The fruit will be warm if you wake up late.
Cleanliness 5/5 The beds were made every morning and everything was very clean upon arrival. Nothing better after a long day of travel than laying in fresh sheets
Customer Service 5/5 Unfortunately, due to Covid, our original reservation could not be made (non refundable). However the owner Eduardo was very nice and called internationally to check in and granted us 3/5 days to book for another time. On arrival, staff was always friendly and helpful. Even the security guard got us forks for takeout! Overall was very impressed.