Eco-Hotel Pensión Alemana

We went there as a group of four people, two rooms reserved. The room my friend and I stayed was in the very far end of the hotel located in another building. When we first came into the room, there were a lot of bugs. No fan system in the washroom, you have to let the air flow by opening the window but a lot of bugs just right at the window. When I tried to shower, the water was barely warm and it was below 10 degrees out there, so I quickly showered and tried to warm myself in the bed. The heater was on but it wasn't strong enough to warm the room, I was shaking all night even with the blanket. We didn't go to the front desk for this because it was already after midnight, we just wanted to rest after a long day. The next day when we tried to ask for a room change, the staff in front desk understood our difficulties and said there was an empty room we can move to. However, the owner refused to let us move when she was informed about the issue, she tried to fix but it still didn't work. THEN SHE ADVISED US TO SHOWER IN THE OTHER ROOM, how ridiculous?! If we were looking for a shared bathroom then we would have booked a hostel instead of a hotel room. The major reason she didn't want us to change is because all the cost of washing the bed sheets and towels, this is more concern to her than basic needs to the customers. We almost went in an argument and she finally agreed to let us move. The only room she has was a room with 3 twin beds. When we arrived the room, she was so concern which bed we are sleeping at, because she didn't want to wash more than two beddings. I mean, can you partially clean up the room for the next customers? I would concern the cleanliness in this case. In addition to these unpleasant treatment, I'd suggest for a few things if you decide to stay 1. Bring your own body wash and shampoo as they only have a 2 in 1 2. Bring an adaptor for the hair dryer because the plug is in a different shape 3. Buy water instead of refilling water, they charge you by refilling in the pantry 4. Be prepared to hike a bit to the location, not recommended if you have altitude sickness. 5. Prepare bug spray, you will need it when you are in the washroom.

We booked a room here for 4 nights back in March. The day we were supposed to check in we found out hotel has closed. Their website has a pop up that states they closed as of June 1st 2025. We were supposed to check in 6/17/2025. I tried calling but it said the line was no longer in service. It would have been nice to have been notified via email phone call or text.

DO NOT BOOK HERE we booked a room for here back in April on booking.com and now the hotel is no longer open. We had to walk around with all of our luggage for over an hour to find a new hotel. I can’t imagine why they would still be allowing reservations.

Nice place to stay. The staff is excellent. Hats off to Lucha for cooking such good breakfast every morning.

This was the best hotel experience we have ever had. All of the staff were extremely kind, helpful, pleasant and friendly. It felt like our home away from home. |The hotel is a beautiful building, with gardens, a sunroom. fantastic views, and comfortable rooms. |The staff were happy to store our luggage between our extended tours.|They arranged taxis for us. It has a great location - walking distance from many places we wanted to visit.|The breakfasts were delicious and healthy, served by a very friendly cook. And the upstairs restaurant made it very convenient for dinner on the nights we were too tired to find a restaurant.|It almost felt like we were staying with our family.|I highly recommend Eco-Hotel Pension Alemana.

This hotel is an absolute bargain for the experience! We were so grateful for the incredible service we received from all staff. The moment we walked through the door we were offered tea. The staff then give you a tour of the whole place, including the many indoor and outdoor open areas you can sit in to view the city of Cusco below. We enjoyed a delicious breakfast each day we were there, utilized the very easy laundry service, and loved the neighborhood. We would definitely stay here again and hope that if we are able to return to Cusco, we can return!

What a find in San Blas! We felt quite pampered with beautiful breakfasts, a lovely courtyard full of flowers and very solicitous hosts. When there was a problem with hot water, they resolved it almost immediately. I highly recommend this as a wonderful place to stay during a visit to Cusco.

So so so cute! Really friendly staff absolutely would stay again. This location has breathtaking views nestled above the city center. However, quite a hike to get up there on foot! Expect nice walks down and sketchy Uber rides up the one lane two way roads to get home for the night! Two notes that could probably do for improvement is TV's (super tiny like 20") and also the breakfast could use more hot options. All of the staff is super helpful and accommodating. Keep in mind this is an eco-friendly hotel they charge to fill your water bottles from their purified water and heat is only on specific times of the night (perfectly when it counts). At least the hot showers never fail!