Eden Gardens Wellness Resort & Spa

Loved it! Recommend to anyone wanting a place that is central, safe and quite. I only spent one night but will definitely stay there next time I'm in Kingston. My room was spacious. The continental breakfast had a great selection which was served.

The area is a quite and peaceful place in general. I would not recommend having a large event there on a Saturday as it tends to be chaotic when many events are scheduled. Directions to the various locations are lacking, someone can easily be lost traveling across buildings. Understaffed, especially when they are fully booked, attended a wedding there and ended up helping with the servings. Food was good though and the staff are easy to work with.

If you are looking for clean rooms, beautifully kept grounds and polite, dedicated staff, this is the place for you. Our 7 nights stay was incredible. Every worker, regardless of their position, was well trained. Excellent vacation spot. THANKS STAFF. Job well done

Stayed here for four nights with my husband. We found it to be a delightful little spot centrally located where you can unwind a bit. We were disappointed that we weren't always able to use the sauna as it didn't work. The fruits for breakfast was tasteless and once even seemed old. Workers were sometimes shouting on the corridors, this was definitely not good. Too many mosquitoes around the pool sitting area. However the staff were friendly and helpful. We might go back because it also seemed very clean, liked the ambience and I enjoyed seeing the plants.

My sister and I visited the spa and we had the best experience. The masseuses, Arlene and Monique, did a fantastic job. The entire experience was calming. We were celebrating our birthdays and they really made us feel as such. They also served us complimentary champagne as we were getting a pedi. Amazing customer service, ambiance and the cost is very reasonable.

When I booked my stay at the hotel. They ran out of the standard room that I reserved. The hotel was kind enough to upgrade me for a junior suite called PINE. I was excited because it was my first time staying this hotel. Some of the front desk staff was very welcoming and accommodating however, there seems to be a lack of professional manner of how to address situation whenever they occurred. The caters were UNPROFESSIONAL. I sat and waited for my food to arrive for more than 45 minutes in an empty restaurant. The waitress kept on giving me time interval however, the food did not show up according to the time stated. In the junior suite there were several issues. There was no "do not disturb" door tag, the bathroom fossett does not have a label that state what direction is for hot or cold water. The key that was assign the suite could not open the door. It took management approximately 1 hour to get me into my room and another 2 hours to resolve the door issue. It was also brought to my attention that this was not the first time this incident occurred. I honestly DO NOT recommend staying at the Eden Gardens Resort. There were just too many issues for the price I pay.

My workplace staff party was held there on the lawns abs it was nice and cozy. The reason came down and within a few minutes they could find an indoor room for us to have the rest of the party. The environment was clean and very beautiful. They had plants and ponds which add a nice nature feeling to the place.

Worst hotel experience, I have ever had. I arrived at 8:30 pm on a Wednesday. Walk to reception desk dark. Young lady checked me in and pointed to where room was located. I instead she show me to room since it was dark. We eventually found a young man to help with luggage. Entrance to room was located outside. Walk was was dark, bulbs blown and not replace. I should have know it was bad when I was told they do not have shower caps. Room was spacious; however very clear that rooms need immediate renovations. Day two, I returned to room, used towels were removed, however not replaced. I went to front desk to request towel and was told towels were NOT available until the next day at 6:30 am. I thought person was joking. He was not. Day three, I stopped by front desk to request soap and to inform them about the events that transpired prior. I was given a form to fill out and return. Was told manager would contact me. Manage, Lawrence did come to room and listen to concerns. He brought housekeeping supervisor with him. Surely things would be better.. Lawrence stated he would take care of food for me. Later, I arrived at restaurant after ordering soup( it was good my the way). However was told there was no bread available! Soup no bread, potato pudding cold on one side hot on other. Lawrence of course was no where to be found, however was spotted seated at bar with companion. After about an hour there was a knock on door with soup and bread... This place needs immediate training on customer service and renovations.