Eden Hotel

There is a club in the same building as this hotel that blasts music all night. Although several floors away, I could hear and feel the pulsing beat of the music all night long. It finally stopped at 6:45 a.m. I got no sleep despite trying two different types of earplugs and white noise. When I reported the problem to the front desk the next morning, the staff member admitted that the hotel had reported the issue to the city but nothing had been done. I told the front desk staff I would be checking out a day early and booking elsewhere. The manager of the hotel informed me that I would not receive a refund because my booking was non-refundable.

Pulsing dance music from the club in the building lasted until 6:45 a.m. I got no sleep despite trying 2 different types of earplugs and white noise. When I informed the front desk, I was told it was a known issue and the hotel had made a report to the city. I checked out a day early as the noise situation made the room inhabitable. My request to receive a refund for the night I did not spend in the hotel was declined by the manager who said the booking was non-refundable.

READ THIS BEFORE BOOKING – Unsafe and Aggressive Experience I booked Eden Garden Suites after finding that Eden Luxury Suites was fully booked. After making the reservation, I messaged the hotel with our expected arrival time. I was told that if we arrived after 21:30, check-in would take place at the Eden Luxury Suites branch nearby—a short walk away. When we arrived, the elevator was broken, and someone was trapped inside, yelling for help. The building houses a nightclub, and the entrance involved walking through several dark, poorly lit floors with broken lights before reaching the guest area, which was better decorated. At the reception, one guest was already waiting, and no staff was present. After a few minutes, a receptionist finally arrived—but instead of assisting us, he began berating us, claiming that we were responsible for the person stuck in the elevator. This went on for 45 minutes, during which we were insulted, blamed, and denied check-in. He told us we were “late,” even though we had followed the instructions provided. He also claimed to have cancer and diabetes, and said we were causing him harm by not wanting to return the next day to apologize to the woman trapped in the elevator. He even threatened to report us to the tourism ministry for being "difficult guests." Eventually, he handed over the keys—but demanded payment in cash and refused to allow us to pay in the morning, even though it was 1:30 AM. The aggression escalated to the point that I felt genuinely unsafe and started recording the interaction, but he noticed and forced me to delete the videos. We decided to leave immediately and stay elsewhere. As we were exiting, he followed us, saying “there are drunk people outside, you can stay,” and reached for my luggage—possibly to help, but by then I was well past the point of tolerating any more behavior. We crossed the road and checked into the first hotel that looked safe and normal. This was one of the most bizarre and disturbing experiences I've ever had while traveling. Do not recommend.

This accommodation has the same front desk as Luka de Luka Suites, and I had a nightmare experience from the same front desk, so please don't lie. There is a nightclub downstairs called Club Echelon. It was noisy from 11pm to 4am and we couldn't sleep at all. But there was no reminder on the booking page. The accommodation deliberately concealed the facts and made us make a bad choice. The staff of the accommodation is totally unprofessional and can refuse anyone to check in even though they have a reservation. They lied that I didn't check in, but they refused me twice, and finally I was allowed to check in under the pressure of the platform. They also asked me to write "no more complaints" on a copy of my passport. Promise me, please don't stay here, because you will never imagine what bad things will happen next!

We booked Eden Luxury Suites for 2 nights for our short first-time trip to Belgrade. The location is very handy as it's right in the city centre, but this is where the positives end.||||The hotel is on the 6th, 7th and 8th floor of the building. The 1st floor of the building is a nightclub. The entrance to the building, as well as the elevator, were dirty with exposed wiring. ||||The receptionist was definitely not too enthusiastic while checking us in - which we gladly ignored as we figured everyone's entitled to a bad day. On our way to our room, we noticed broken glass and shattered windows on the staircase leading to the room, as well as exposed wiring sticking from the ceiling. ||||When we entered the room we immediately noticed several things about it:||1) The walls in the room were dirty (as if someone rubbed their shoes off of them)||2) The bed had white sheets with black curly hairs on the duvet, as well as on the sheet below the duvet. The pillowcases had black mascara stains on them. ||3) The windows felt like they were falling apart - the wood around them seemed very loose.||4) There was a presence of black mould on the wood between the bathroom and the bedroom. The wood was rotting as well.||5) There was a dried up contact lens on the nightstand next to the bed.||6) The towels were thin and ripped. ||||We took pictures and went back to the receptionist, Aleksej. What followed was the most uncomfortable discussion we ever had with anyone.||||When we voiced our complaints and asked if they had another room or if they could send someone to change the bedsheets (or give us bedsheets to change them ourselves), we were told that all cleaners leave by 15:00 and that, if we didn't like it, we could leave but they would not be refunding us the first night's stay. When we confirmed we'd want to stay, we asked if we could be given any cleaning supplies to clean the room ourselves when the avalanche of passive aggressive and patronizing comments started. We were told we were disrespecting the country we came to visit and that our requests were absurd, as well as several misogynistic remarks where he asked my girlfriend not to be hysterical while directing most of his communication to me. Mr. Aleksej threatened to publish our interaction with him seeing as the entire conversation was recorded by the camera at the reception - which we encouraged. ||||Seeing as we're from Croatia, the comment that gave away the motives behind the passive aggressiveness was when Mr. Aleksej said "If I weren't born in Dubrovnik you'd remember me for the rest of your lives." Following this, we realized that our requests and complaints weren't the issue at all. ||||After Mr. Aleksej made these comments, we decided that this establishment was not safe for us. He then told us he'd give us a full refund if we deleted the pictures we took and threatened to sue us if we ever left a negative review or posted those pictures anywhere. Please find them attached as part of this review.||||Would not recommend to visit Eden Luxury Suites unless you want to be treated horribly!

Not an enjoyable experience at all. Plus points - the building location is good. The rooms are not huge, our shower wasn't great but passable. With the sofa bed open there is little room to move at all in the room. Negatives - A night club on the first floor in the same building playing loud music from midnight into the early hours (5AM one day). Quality of towels was appalling - torn/ripped towels. They were not changed at all one day during our stay. The coffee cups provided, used on the first morning, were never changed during our stay, so sat on the side for 4 days . The stair well has many windows broken and no security. Your card key has the hotel name and room number on it. Therefore, if you lose your card (after you have paid the 20 euro fee) then whoever finds it can enter the hotel and your room without any questions or obstruction. Belgrade is a lovely place, this place is not.

My wife stayed at this hotel, and it was a terrible experience. She was treated poorly, and the place is nothing like the pictures— complete scam. Even locals advised against it. Don't waste your money!

The hotel is in a very central location which was its highlight. The room was clean and thought it was smaller than what you’d expect from the pictures, it was efficiently planned and very clean. Don’t expect a fancy lobby because it’s a very small and not so clear entrance into the building and you’ll have to take an elevator to go to the 6th floor, where the rooms are. The main guy at the reception is really friendly and he was very helpful with suggestions and questions we had. They were easily reachable by WhatsApp too with prompt responses. A lot of the reviews on Google say they experienced loud music at night which was not the case for us. The night stay was perfectly comfortable and no noise from outside. The reception is not manned by the staff 24 hours. There is no one from 11pm to some time in the morning but they inform you about it during check in. So make sure you have everything you need by then. But overall, we had a good stay and highly recommend it!