Eden Hotel

The room was very nice and comfortable, but the experience was a bit spoiled by the view – we were looking straight into another building with windows. The beds were unfortunately quite hard, which affected the comfort. The cleanliness could also have been better, as there were some stains on the trash bin. However, the location was fantastic, with everything we needed close by!

This hotel gets mixed reviews, so much so that it gave me anxiety before coming to Serbia so let's get the facts. This is the Balkans, the Balkans are not the UK or the USA, and if you want that level of service I recommend booking into the Best Western or Hilton. Now for those who appreciate that you are in the Balkans and paying very little for a room, let's begin. ||Let's start with the cons:|1. The tower block is eclectic, there is a club and slots on the ground floor (i'd avoid booking Thursday>Saturday if you are super sensitive to noise). There are also normal businesses I.e. law firms on the way up, so the stairwell is not exclusive to the hotel and it's well used to say the least... you'll need to get your phone torch out at times, especially if you are arriving of an evening. |2. Cleanliness needs addressing - it's not awful; but it's not great. Needs new bed linen, towels etc. |3. The lift may not always work and it's 6/7/8 floors up - a cardiovascular work out. We were prewarned and offered free cancellation or a 20% discount which is more than fair. If you're travelling with a lot of baggage, avoid it. |4. It's not a traditional hotel, it's the Balkans, it's a little chaotic, 1 receptionist, on site 8am-10pm (VERY IMPORTANT IF YOU ARE ARRIVING LATE, BOOK ELSEWHERE). If you need to check out early, just speak to the receptionist. ||Now for the pros: |1. Prime central location, opposite the oldest hotel in Belgrade (Hotel Moscow), and pretty much in the centre of all main sites. |2. Rooms look similar to the pictures, obviously like most hotels, it needs some touch ups, but not awful. |3. It's relatively easy to find, it's literally a hallway in the row of shops with admiral above in lights and is signposted "Eden luxury suites" on the floor. The hotel also has a mobile number you can call if required (WhatsApp)|4. Staff are friendly and accommodating. Communication from the hotel was good and we were warned in advance of issues with the lift. ||Would I stay here again, probably not, I was limited locations due to events in Belgrade, but if I were on a budget/a young traveller why not?

The room was good but the location of the place is above a club. We had to walk up 6 floors and encountered multiple cockroaches and lot’s of trash on the way up. There was also barely any light in the stairway right up until the floor of the “hotel”. It is also a place where woman who work in a certain business take their clients to stay in those rooms. They portray it to be a luxurious hotel but it is quite the opposite. Do yourself a favour and don’t come here.

Location will be the only positive thing in this hotel. The hotel is located above the night club. So, even if you use ear plugs, you will not fall asleep because of high vibration. The hotel is just uninhabitable.

I had an excellent stay at Eden Luxury Suites Terazije. The Junior Suite was spacious, tastefully decorated, and perfectly equipped. The location is ideal, with everything within walking distance — from historical sites to restaurants and cafés. The neighborhood is lively, but the room remains very well soundproofed. The staff were particularly welcoming and professional, always ready to answer my questions or recommend great places to visit. The only small downside: the elevator was out of order during my stay, and my room was on the 6th floor. That meant a few good workout sessions after my sightseeing days! However, the management immediately offered me a 20% discount on the room rate as compensation — a gesture I truly appreciated 👌

Their lift doesn’t work but they keep accepting the reservations and then advise they will note help with the luggage up till the 6th floor. Looking from the comments looks like the lift never works.

The lift doesn't work in this apartment block there for 4 nights told it would be fixed never happened we were on the 7th floor, nightclubs on the first floor opens 11.00pm to 5.00am, hence the issue would be these people would have access to all apartment floors if the lift was working. Avoid all apartments in this building unless you like carrying your luggage up 5 to 7 floors as there is no assistance offered. Booking.com should remove from their site as the rating is totally incorrect, been told the lift never works, day before you arrive you get notification that the lift isn't working and waiting for service people to repair should be fixed in the next 24 hours never happens, so they offer 20% discount to clients. Should be 70% discount.

There is a club in the same building as this hotel that blasts music all night. Although several floors away, I could hear and feel the pulsing beat of the music all night long. It finally stopped at 6:45 a.m. I got no sleep despite trying two different types of earplugs and white noise. When I reported the problem to the front desk the next morning, the staff member admitted that the hotel had reported the issue to the city but nothing had been done. I told the front desk staff I would be checking out a day early and booking elsewhere. The manager of the hotel informed me that I would not receive a refund because my booking was non-refundable.