Eden Resort & Suites

We really enjoyed our stay here! The staff are super nice and hospitable. I was a little surprised however that our room was not ready when we got there at 4:50pm, when it states online check in is at 4:00. However, by 5:10ish our room was ready and looked nice. We booked a room with a direct door to the indoor pool which was super convenient for us! We had a great time using the pool with our toddler. This was a resort that was packed with kids, which obviously we didn’t mind, but I could see it being an annoyance to others so just something to keep in mind. We had lots of screaming kids and were splashed a lot by then at the pool, totally fine by us as we have a child as well, but important heads up to adults who might be wanting a kid free trip. This resort is very family friendly and great! Staff was top notch and I appreciated them trying to enforce the no kids in hot tub rule, and quiet hours on the floor, it was much appreciated!

It is a nice "resort". I use the term a bit loosely because it does not really have resort amenities, nor the "all-inclusivity" of a true resort. I'm sure it is much nicer in the warm months, as there is not a lot to do in the cold months. Most of the amenities are outdoors, including the pool tables, air hockey tables, playground, and majority of the pools. It would be nice, if in the winter months, there was an adult swim time slot, as the I door pool is the only amenity available, in winter. Other than that, the room was spacious, comfortable and clean. The establishment was also pristine and warmly decorated. Would stay again, in warmer season.

We rented a villa, king with bunk beds. The room was very spacious. It was on the 1st floor, which was very convenient. It was January so the vinyl floor throughout was freezing! You could feel the cold air coming in the patio door and fireplace. We stayed 3 nights and only had maid service the first night. It was disappointing to leave for the day only to come back to unmade beds, garbage cans overflowing and wet bath towels. When i told the front desk, they were unapologetic and sent new towels. The indoor pool was crowded. No lifeguard but there is a pool attendant handing out towels. You need to use your hotel key to get in in

We have stayed here before and this time we stayed for a night on the adult only floor. Check in was quick and check out was convenient. They give you complimentary chocolates at check in. The room was beautiful, modern, and very clean. We didn't get a chance to explore the hotel this time but I do know its beautiful. We ordered breakfast from one of the hotels restaurants which was great. You can either go grab it or have it delivered. We got ours delivered and they were prompt.

Very nice hotel/resort located in the heart of lancaster and within 10 minutes of dutch wonderland. We stayed here with numerous family members, each having different room accommodations. We stayed in one of the one bedroom suites in the main hotel. Room was large and featured a fireplace, kitchenette, and 1.5 bathrooms. My parents stayed in the villas which were also very nice. The resort has a nice littlw playground, which is great for little kids. The indoor pool is rather large and well maintained. They have a large buffet on the weekends, which I didnt try, but looked decent. Overall id definitely recommend if your headed to lancaster.

We stayed here after attending a company holiday party close by. The resort is so beautiful and well decorated for the holidays. Our room was set up with champagne as requested for our evening. Only issue was our hand held shower head didn't work. Overall great experience and we will return!

Fantastic hotel! We stayed here for one night after visiting Sight and Sound. We were warmly greeted by the front desk, who were professionally dressed and even gave us two bags of local chocolate. The hotel itself is very clean and well maintained. We’ve paid much more for a hotel of this caliber in our travels. Outstanding value. Highly recommend.

Angela and the entire team at Eden are phenomenal! I highly recommend The Eden Resort & Suites. Sparkling clean, amazing food, excellent dining options, experienced chefs and bartenders, super comfy beds and a beautiful indoor/outdoor pool and nice hot whirlpool. Cannot wait to return! Thank you!

Repeat customer over the years, management is declining while costs continue to climb. Reserved a month ahead of time. 1. Requested a quiet area from prior experience- was given the room DIRECTLY across from the ice machine buzzing all night. 2. Heat set to 71, room was 77 degrees. HVAC control did nothing. Between these 2 issues our trip was a unrestful experience with our children unable to sleep the majority of the night. Worst for last, our 2 year old picked up a prescription pill near the nightstand. Luckily she did not ingest it. Check the room fully for parents traveling with little ones. Do better for $300 a night stay.

Upon showering about 10:30 PM on 11/8/24, I discovered multiple long very dark hairs on our side shower wall opposite the shower curtain. Had husband come observe, took multiple pictures. Dialed 0 on hotel phone repeatedly to reach front desk. No answer. Then messaged a phone number as provided. No response until morning. Staff proposed coming to room to rectify issue before we showered, we had already showered very quickly even before we received their response. Went to front desk to seek some compensation before checking out. Told their policy would only allow a 10% credit. We also had advised in our text that we had no wash cloths in our room and had to use hand towels. Husband inquired if we could complain to Best Western, was told they partner with Best Western but are privately owned. Husband advised wife would post pics and review on social media. Asked what our next steps were to file a complaint was told, "this is it". Also was told "we were denied access to your room to correct situation". Not true, correction about 1/2 hour before checking out??? Completely unacceptable customer service. We have stayed at this hotel frequently, but will not be doing so going forward. Pictures attached.

Great property. Friendly staff. Unfortunately, one of the elevators is down. Luckily, there are two others. They provide complimentary cookies upon arrival. This property is nice and has a pool, sauna, and workout space. This is my first time in Lancaster, and I am excited to see what the area has to offer.

Eden Resorts had me at hello - or at least when they handed me a small bag of Wilbur Buds (the OG Hershey Kiss) upon arrival. The rest of the stay was just as sweet, with three large pools, and an easily accessible sauna, gym, and hot tub. On top of that, there are small areas to practice your putting, play a game of bocce, or shoot a few hoops. Oh, and that's not to mention the small kids playground, or the splash pad area with plenty of shade. Yes, this is a great getaway, and in a prime location that feels like it's only 20 minutes to anywhere. One exception to that is Hershey, which is about 40 minutes away, but you can always stock up for that road trip with some snacks from the Sheetz that is quite literally in Eden's parking lot. I'm looking forward to my next stay here, and all the wonderful hidden local gems that come with it!

The Shy Guy is the kinda guy who'll always be minnneee... we started out rocky on our first visit as we checked into a room that stank. I mean stank. The person at the desk said they would move us tomorrow. After some phone back and forth and some nice young people coming with Lysol, I decided to go to the desk. While i was on my way I met a man and we started chatting and I told him my dilemma, and he said, "is that room xxx? Oh my gosh we checked in and went right to the front desk! It was horrible!" It was a stormy night and I approached the desk and asked the young fellow to get a manager. (The young fellow offered an ozone machine which... you can't be in the room for but he was a young guy so he didn't know). Finally Shy handled it and moved us, it was a little bit of a PIA because we had to move all of our stuff outside in the rain but, the room was an upstairs studio villa (family sleep over with my 5 year old!) we loved being next to the pool. Our only complaint about the upstairs studio is that they didn't have a babygate so our kiddo was Trying to escape to get to that pool! Anyway, the staff especially the bartender at Splash were so nice! Like really, everyone was so friendly. The pools were so much fun! This place is super close to Dutch Wonderland and I recommend checking out Miller's Smorgasbord for dinner. We really enjoyed the pool, and when my daughter is older I think we will get some friends together to enjoy more of the amenities like a pool table, indoor pool, outdoor fire, grills, putting green and shuffleboard. I would recommend this hotel, if you have young kids I'd suggest the villas. If you're a couple the regular rooms are fine. Heads up, terrace rooms do not have an outdoor terrace (that confused me). If I had known that I would have booked a villa from the start! Anyway, see you Eden next year.

I have to say this was a great Gurlz Trip. This hotel was so nice, rooms good size for 2 queen size beds, We have to come back here. Their indoor outdoor pools were great, but the jacuzzi was out of this world!!!! Don't take my word come and experience this for yourself.

This is a great hotel for young families with kids. 3 pools and a bunch of other attractions for kids will insure the kids won't want to leave. If you're 2 adults however, this place is not for you. They need to make one of the pools "adult only " for those not looking to swim amongst diapers.

Not sure how truthful to be, but I've spent nights from anywhere like in tents to the plaza hotel in Central Park and this is a solid 3.5 star hotel on a 5 scale. We haven't had breakfast yet so I can't judge food here, but; upon arrival @4:30 our rooms weren't ready, then when we got to here they were dirt , with broken safe and no crib. All which was fixed and cleaned and we got our play pen. But did I expect more from a 450$ night? Yeah. I would try somewhere else next time. Pool was fun !

This place is beautiful and so reasonably priced. My room was huge. The staff is very friendly and it definitely has a relaxing feel :) would stay here anytime I was in the area.

Our go-to place to stay when visiting friends and family in Lancaster! Last year we tried a different hotel and it was a disaster. We decided to transfer to Eden mid trip and it was a million times better. Because of that, we stayed there again this year and plan to continue to stay here whenever we're in town. This year we had a King suite with bunk bed room and it was perfect! It was great having a separate room at bedtime for the kids. Free pack and play to use too. The indoor pool is great, outdoor pool is great too. The kids enjoyed the playground and other play areas as well. Parking was a bit of a hassle- constantly parking at the far end of the back parking lot, partially due to hotel guests and partially from events at the hotel. Not ideal with kids, but we made it work. The WiFi was also out our entire trip (it may have come back the day before we left). We were not told until my husband asked about it because he was unable to get it to work. He was working remotely, so this was huge. We were told a manager would call us, but we never heard anything from them. But that being said, great rooms, wonderful amenities and a great location for us.

My family and I stayed at the Eden Resort and Suites for some rest and relaxation the week before Easter. We could not have been more pleased with our stay. We stayed in the Hershey Suite. It was the best place I've rested in while traveling In Pennsylvania. Other hotels and AirBNBs don't even come CLOSE to how our suite looked and felt. We had everything we needed for our stay including a full kitchen and washer and dryer. We loved swimming in the indoor pool and relaxing in the whirlpool and sauna. Very nice. The gym is great too. We didn't eat at the restaurant on-site because there are so many places to eat in Lancaster. Honestly, I don't have anything negative at all to post about this place. I'm looking forward to visiting again in the future.

I was given two disposable razors I used one; it tore my skin I have an infection I'm On antibiotics now. Otherwise the service was good .

I remember staying at the resort literally a decade ago and to my surprise, things were even better than I remembered. Lots of nice additions and upgrades to the outdoor swimming area, basketball court, and added little mini golf course. The indoor pool is nice too, but strangely dim at night which isn't ideal if you have kids running around imo. Believe it or not, my fave part were the complimentary hershey kiss style bag of chocolates they gave out during check-in. I love me some freebies lol The rooms were nice and had your standard small fridge, microwave, and random office desk and chairs. Our room overlooked the banquet hall which felt weird at first because of how close we felt to ppl in the hall, but the windows were tinted so it wasn't terrible. I did like the view because of all the large plants in the banquet hall. The only part i didn't like was the bathroom door. It was one of those sliding doors that didn't actually close or lock at all. Very annoying if you have child that realizes the door doesn't fully close and take it upon themselves to disturb you. I loved how close the resort was to everything. Literally 20-30 minutes in any direction. The resort did have a restaurant, but we didn't get a chance to try it out. OVerall, really enjoyed our stay and will continue to be the to-go spot when we are visiting the area.

Had our wedding reception in the Crystal Ball room and almost everything was perfect. The staff was exceptional, the venue was clean and everything looked to be in high standards. Much thanks to the whole staff, particularly Katie for making it all such a memorable day! Most of the food was good though those that ordered the gnocchi said it was underwhelming, which was unfortunate since everything else turned out great. Room we stayed in was clean and spacious. Got woken up early due to the fire alarms going off, apparently someone was smoking in there room but can't fault the resort on that. Wasn't a big fan of the sheets on the bed, felt a bit plasticy. But with everything goin on this weekend and only 2 minor "complaints" if you can call it that I would highly recommend the Eden.

This place was PERFECT! The moment I walked in the door I knew it was REALLY nice - and the best part was that the price was REALLY reasonable! We stayed in the winter so my guess is that the price is higher in the spring & summer months??? The location is great, right behind a Sheetz gas station, near several restaurants, and close to plenty of shops/stores. Just a few minute drive to downtown Lancaster. The lobby was immaculate and had a small "pantry" store with drinks and snacks. The check in process was quick and professional. Our room (king suite) was incredible. So roomy (in fairness it was a suite) with 2 TVs, a really comfortable king bed, and lots of small amenities. We're already discussing the next trip we'll take - during the summer - so we can take advantage of the pool!

We've stayed at Eden for several years during our annual family getaway. Overall, it's always been a pleasant stay, no complaints. This visit, there were a few misses. Check on went great - the front desk staff couldn't be more accommodating! The beds and linens are very comfortable and the TV has plenty of options. Overall the room, however, was disappointing. We've always been totally satisfied but this stay was dramatically different. The housekeeping staff neglected to leave ANY towels, so we needed to request. The thermostat malfunctioned so we either froze or baked. The floor was so was dirty, our socks and the sole on our slippers were black (tossed them!), the room door was loose so everytime someone walked by our room, the door jiggled and any nosie from the hall came right tbrough. The coffee maker wasn't clean and although they had provided disposable plates, cups and utensils in the past, the cupboards were bare (why have the cupboards?). Like most things, the rates had increased (understandably), but we paid a 30% more for less. Unlikely we'll return.

This place came highly recommended and now I see why. We stayed here while visiting Hersheypark. I first tried making a reservation online but had some difficulty so I called and was greeted by customers Service representative who was just amazing. I received an email the night before to do Mobile check in. I set up the account and that fail completely. So I did have to visit the front desk to check in. The front desk staff was amazing but I think they had some issue with checking people in and not knowing who was checked in. I asked if my friends was checked in and was told no they room wasn't ready but when I called my friend she told me she has been in her room for hours. Also upon entering my room two minutes later house keeping just kindly opened the door and stated she didn't know that someone was checked into this room. The last negative about this hotel was the buffet. I was mislead information and was told that the dinner menu wasn't available and it was just the buffet, but thank goodness to our server Courtney who accommodated us and I swear gave us the best hospitality I have ever received before. Now your wondering if I would stay here again and the answer is absolutely. Despite all the issues I may have had in the beginning. This hotel was absolutely amazing if you have kids. Indoor and outdoor pool. For some reason the indoor pool wasn't heated but the outdoor pool was. Basketball court, Billards Table, playground, kiddie sprinkler water area, miniature golf, shuffle board, ping pong table. Food trucks and I still feel like I'm missing out on some. My family and I had the absolute best time ever. I'm already planning my next trip here.

Excellent hotel option in Lancaster. Indeed a resort. Two pools indoor and outdoor, restaurant, bars and many sports oriented areas. Rooms are comfortable and big. Good size tv and bathroom has shower tub. Right next to a gas station for convenience store that is open 24hrs and which I found very handy. Plenty parking and overall very well kept with a great location in Eden. Staff is cordial helpful and professional.

Nice hotel with several pools . The rooms are large with sectional couches and kitchens. Some have fireplaces. Good food in the resteraunt and generally friendly atmosphere. We had a nice time but there were tons of children , toddlers and babies. Hotel seems to be favored by a particular religious segment , which caught us off guard. Also the 4 pm check in is ridiculous. Our pet friendly suite was $350. First day a loss. Last day 11 am check out. It's a no.

After our longterm ordeal at the Eden we did meet with Manager's Boss, as noted by the guy that couldn't bother to learn our names... We spent nearly an hour of our time filling him on the specifics of our stay, and the multitude of problems we experienced. We did this on our own time, and we were never offered any compensation - a free stay, a free dinner, or even beverage coupons for our troubles. We should have billed them for this consultation, because this guy did nothing to improve their shoddy outdated systems after our interview, and was smug in the process. I guess the condescending attitudes roll down hill at the Eden. When you can't conduct business from your room - your kid can't do homework online or apply to colleges through a secure internet connection that repeatedly times-out - you can't stream Netflix or other service through your tv because the connection is intermittent and the HDMI out doesn't work and you have to bring in your TV to watch your programs, and all you get is the run around and a variety of excuses, you know it's a crap-stay! There's no excuse this place can offer to make things right. They simply don't care, because they know they can fill the room with someone else, And, they know that they were the only place where we could have a large dog, and a spare room for the kid near his school... People are starting to realize this, and they can't hide behind their fake empathy and vacant customer service forever. The Eden might be nice for a night or two, but if you need a place to live and work while you're house is being renovated, it's impossible to get things done using their outdated tech.

Lovely resort, my family and I stay every year. This time around I have a few minor complaints- The bathroom door was a slider and has no lock and a slight gap so there was limited privacy. This was horrible and should really be changed. Another thing was that my husband left his beats headphones in the gym, when calling the resort and asking them to check the cameras to see if they were taken, they tell us there is no cameras in the fitness center or pool area!!! Very dangerous and surprising for such a popular hotel.

Excellent environment for your children to learn how to wear New Era hats and string together unintelligible sentences with racial slurs and curse words on an Sunday morning while you're waiting 20 minutes past your reservation time for a seat at the $50+/person "Champagne Brunch" The 20 minute wait feels extra rewarding while you walk past 15 empty tables in the main space to be jammed into a corner of Arthur's Terrace, where the hotel's complimentary breakfast is served. At least, I think it was the complimentary breakfast...I can't really tell, seeing as how it was almost the exact same breakfast I paid over $50 for. Although, I suppose they didn't have the luxury of choking down the driest meats known to man from the carving station, and those peasants had to pay $3 a piece for the Mimosas made from watered down McDonald's OJ. Suckers. Luckily, right past the obviously depressed and suicidal piano guy, there was a running water feature I drank from to help from choking to death on the meats, seeing as how our waiter would only pop in once every 20 minutes or so to refill our 6oz water glasses. I will say, the Pianist was obviously skilled, as he played every song flawlessly while never once breaking his gaze into the empty, lonely abyss, forever missing Barb. Save your money - go buy a $500 '98 Camry and sleep in it on Water street. For breakfast, just pop into the local bodega and maybe look for a few half drank Olde E' 40s in the alleyway nearby. Your kids will learn the same colorful language, you will have the same quality meal without the wait, and the drinks will at least have a chance on containing alcohol.

It was very hit or miss with staff. It felt like they were just there to just do a job. Mixed with some long time seasoned more mature staff. I heard 3 times this trip "if it was up to me I would, but I'm just (insert whatever post they were)" I felt like I was at a La Quinta not a resort. I like la Quinta by the way. I was just expecting resort. Something didn't seem right from the top down. It was like a young faces were sent to absorb complaints with repetitive "can we send maintenance for you" to fix this or that... Why would anyone want any maintenance in their rooms during a vacation at a resort?! When we got there, we ordered steak medium rare and a burger medium. It was like dried beef jerky. They took those items off the bill but, it was so late there was nothing else to eat, the kitchen closed. They should have offered us a dinner discount to try again because we didn't try a again the entire time. The bed I slept in was sunk in the middle. After 2-3 nights it was so uncomfortable. There was no hot water in the morning around 10:00 am. I was told that wasn't normal and did I want maintenance to come and check? Nooo I don't want maintenance in the room at all. They can fix it on someone else's vacation time. I will just not shower at that time. We stayed in a double room and I was excited to not be fighting over the room being to hot or cold with my family because it had two thermostats. Cold people in one room and hot people in the other. The room on the other side seemed to blow their cold air on our side over riding heat. I just thought I will deal with it because who wants to spend time with maintenance in the room on vacation? I was given 3 extra blankets but the weight of it all in a sunken in bed was so uncomfortable. By the end of the trip I was sick with a sinus infection. The out door amenities had no one staffing the equipment and it was a hassle to check equipment out. The ping pong table had no net. The paddles were worn. The shuffle board scoring board was broken since last year, the place looked like no one really cared about that part of the resort. I'm thinking maybe this is a wedding venue place more than a resort. I'm sure it's a hassle to take care of these little things booking room after room verses selling a great wedding night for thousands at one shot. The indoor pool was okay. It was crowded but I was okay with it because we usually make friends. The hot tub didn't feel so hot and it was kinda gross to me. I just ignored it and was grateful to just be away. I didn't go back to the restaurant. I just was grossed out by the steak. My family did for breakfast. The first day the service was really bad, the next days it improved they said. I asked the manager for a night comped or a price adjustment and he said he was told NO price adjustments. I felt like we were paying to be their quality control for this establishment. I spoke with another family who had maintenance in their room 3 times. I didn't want to be that family but, idk if this was better. The best part of the trip was the pool is a salt water pool so it felt better than a highly chlorinated pool. I paid a lot to have a slumped bed, froze thru to the nights and the place seemed like they were hurting for experienced staff. Housekeeping was really friendly and helpful. There was a small fitness room. I would have given it 2 stars but, I factored in post pandemic and I'm happy a place like that is still in price range for a middle class family. I told the manager I was going to blog my experience because I just felt there was no make it better. He didn't care. People are spending their vacation time and making memories here. My family didn't have a great time, I felt and I feel disappointed about that. Have maintenance in your room or deal with it. Okay, but not for full price rooms. Some sort of compensation should have been offered. Their own staff said "if it was up to me, I would do something, but I can't". I heard some other people check out and say everything was wonderful. So maybe, I was unlucky this trip. Eden, I wish this stay was different. I hope you make things better for future families. It's a great place that's seems really poorly managed. Sending a young man to absorb complaints with no authority to make adjustments or compensations is useless.

Oh well, let's be honest. This place is not a resort. It's a hotel with a pool. Service is perfectly friendly and nice. Interactions with the front desk staff were all extremely good and responsive so that is much appreciated Rooms are about normal but nothing special. The indoor pool was extremely crowded but that is because there were so many kids having fun. I imagine the same will be true when the weather is warmer. They have two chargers for electric vehicles. Free coffee in the lobby in the morning. It does get a bit loud in the hallways so asking for a room away from the lobby is probably a good idea if you want some quiet. Probably would not rush back to this location. But I can understand why people might go there.

This has been our go to place for weekend get away but this last trip we saw a noticeable decline in the facility. Note: I did sent a message to hotel prior to this review thru website and received no response. The bathroom had hair in the corners and was obviously only quickly cleaned not thoroughly cleaned. A chair was moved and we found debris including a pill under the chair. There was trash behind the side table next to the bed. The light over the dining peninsula did not work. The patio door was loose in the wall framing and the door opened to the point you could see the lock and mess with it, the door bolt on the door did not work (had safety concerns both nights). Overall is no longer worth the money we paid!

A big hotel but cannot provide a working hair dryer. I was surprised that our room was not equipped with a hair dryer. Called front desk for one and they delivered one right away. My mistake was I didn't check if that hair dryer was working or not. I found out that it wasn't working after i took my shower. I had called again for a replacement amd it took them 15 mins to bring me another one and that replacement is also broken!

If I could leave less than one star I would. I have a gift certificate that my wife and I received a few years ago for Christmas. Great! That would be so fun for us to have a nice brunch. We set a reservation for this past Sunday for brunch and we were stoked, since I dug this card up and it had been years since we got it as a present. I call several times and no answer from the dining department. Okay...so I'm waiting for a response after a bunch of messages that never get returned. Then I called three days before the reservation was supposed to happen just to be completely sure that the gift certificate would be accepted. The employee who finally picked up the phone told me the gift card would not be accepted as it was expired. My wife cancelled the reservation, since we live far away and it wouldn't be worth going if we couldn't use the card anyway. Then the cherry on top is that we get charged with a 20$ reservation cancellation fee from the booking service for cancelling within 72 hours. I finally talk to several employees, all of whom tell me the gift card was expired and reiterate that it would not be honored. One employee even have me a number to call that was out of service! I finally talk to Manager Anita, who condescends me asking if I knew what a pending charge was, as if the booking service only put a temporary charge on our card. Yeah right! I'm going to be disputing the charge as fraudulent with my bank, because yes; 20$ is 20$. We shouldn't have been charged ANYTHING! The whole nightmare is an experience is because staff are unprofessional and simply want to get rid of customers over the phone. Absolutely appalling.

Before posting this review, I emailed the "resort"and filled out their costumer survey with no response back from them. At first glance you are fooled into thinking you are staying at a very fine resort...........nope! My room should have had a balcony the way the website explained it to me, it did not. The chaise had a huge stain on it, behind the dresser is tons of dust and an Easter egg (this was an August visit for me). The clothes iron set on fire and sparks were shooting out of the outlet. The TV remote setup is horrible and slow. Bed is hard and lumpy. One of the main reasons we chose this hotel was because the one of two restaurants offered vegetarian meals for my wife. Only to find out they are only open on Friday and Saturdays for lunch and dinner. No where on the website was that listed at the time of making the reservations for the stay. Also the ONE NON COMPLEMENTARY coffee machine was broken. The fitness center is old, outdated and unkept.Three treadmills one was broke. Two Ellipticals.And a very old All-in-One with half the parts missing. No towels on the rack as well. A day camp was staying at this resort while we visited they were extremely loud and unruly. Running around in the halls with no supervision and no interaction was taken by the hotel staff. Between 1 and 2 AM there is a loud banging sound, and it was not from a headboard. Overall for the money this "resort" is severely lacking good management. This is supposed to be a RESORT not a hotel or a Conference center. During the day this "resort" is a conference center with very large company meetings. Tons of people cluttering up the place. But not all is bad. The pools are very nice in the evening. I can not speak for how they are during the day. The new Cabanas are VERY small. I am glad I did not reserve one. Overall this is a VERY overpriced Hotel. and DEFINITELY NOT a resort.

I wouldn't call this place a resort. It's a hotel with a couple pools. And they're disgusting. The place met expectations. Rooms were a bit nicer than I would have expected, pools grosser than expectations. Hair and bugs everywhere and color was far from clear. Whatever, it's fine. I wouldn't make it a priority to come here but it's a solid place for families.

We have been going here with my family for over seven years. My kids enjoy it the saltwater pool and the ice cream cart that goes around. In the summertime. It's a fun place it feels like you're not in the north east or towards the south east the children have a lot of fun, there are good restaurants in the area.

Amazing I stay there every September love the setting the pool is a very dirty but it's fine and there is also a playground and a indoor pool.

Absolutely hands down the best place ever! Extremely clean and friendly and great food !

This is my go to place in the Lancaster area. We stayed in a Suite. It was clean and spacious. We used the indoor and outdoor pools. Clean and nice. It is located nearby plenty of things to do. Dining and shopping. Dutch Wonderland. My family and I had a great stay. Highly recommend this spot.

This was an almost perfect stay. We loved the resort for the kids. It was my husband's birthday they upgraded our room. The hotel is about 10 mins away from my besties house. Her kids came over to swim in the indoor pool. The staff was great giving them bottles of water & recommending an amazing pizza spot. The reason for the 4 star instead of 5 was the restaurant wasn't open for breakfast as advertised on their site. Also the restaurant closes from 2pm-4pm. One of the reason we choose Eden was the ease of getting food. Food at the restaurant was that great. Would like to give a special thanks to Wanda & all the staff at the resort. They were all very nice & helpful.

Great hotel. Was there on business travel and it was perfect. Quiet, comfortable, easy parking. Will definitely be back.

Stayed here for the weekend with my extended family and was disgusted. Our room was completely dusty with cobwebs lining the baseboards. 3 spiders noted, old blood on the curtains, and water stains with MOLD growing on the bathroom ceiling. See pictures attached. Will not be coming back

The place is the tops. The amenities for kids are endless. Game room, indoor pool, outdoor pool, kiddie water zone, bocci ball, basket ball, putting green, playground. All the staff is super friendly and helpful. I come out here for work once in a while. Anytime I do, I bring the family along for the ride bc they always have a blast. My one negative would be the archaic climate controls in the room. It is super confusing and dated. Fix that and this place is A #1 perfect.

Wonderful weekend stay with my family at Eden Resort and Spa! This is a gem and conveniently located where it's close to shops restaurants and a 24 hour gas station within walking distance. We arrived later than expected but checking in was very easy and efficient. The lobby is beautiful, inviting and well kept. Because we arrived late the restaurant was closed but we were able to order room service just before they closed. We ordered the Eden garden salad with salmon, Classic Reuben and Loaded Philly Cheesesteak. Everything was delicious!! We really wanted to get the Roasted Half Chicken but they were sold out. Our room was beautiful. There were 2 adults and 2 kids, we were celebrating my grandson's birthday. We got a suite with two rooms and a bathroom in the middle. Each room had a TV and was spacious and clean. Beds were comfortable. There was an indoor pool as well as an outdoor pool. The indoor pool has a whirlpool. We experienced both pools and they were both awesome not too many people at this time. Outside included a basketball court, miniature golf, ping pong table and shuffle. This was great for the family, we actually did not want to leave. The staff were very friendly and hospitable, they made us feel very welcome. This is perfect for family gatherings, conventions and special events. It is a luxury hotel for great value. We will definitely be coming back.

The kids loved the hotel. Housekeeping is NOT daily and by request. I contacted Housekeeping and apparently the staff had an open cut and left blood on the sheets. I was brought new sheets so I could change the bed (apparently I'm on vacation and still want to make beds) due to Housekeeping leaves at a particular time. So the room was comped $50.00 but honestly bodily fluids were left on a bed such a bio hazard a night stay should have been credited or future stay offered. To think we came with over 18 families for a tournament. We will definitely rethink our next stay.

We had to wait an hour past check in for our room to be ready for a two night stay with no compensation. Remotes didn't work for television. Bathroom floor was sticky. Usually enjoy the pools but there is confusion amongst the staff over a new pool towel policy. You are given one pool towel for your entire stay with no means to dry it in a very humid hotel. The staff is very young and it seems under a great deal of pressure to keep track of those towels. No pool towels are stocked in the indoor pool so you have to go to the outdoor pool and request one. An elderly couple at the indoor pool was having trouble locating the towels so I offered to go outside and get theirs for them. A man working the outdoor pool didn't believe me that I was helping someone so he followed me from outside to the indoor pool. I paid around $300 a night to be treated like that. Save yourself the trouble and bring your own pool towels or stay somewhere else.

I really never complain when traveling but this was one of the worst hotel experiences I have ever had. First off, each day after crawling around our room, our infant's knees and legs were literally black from the dirty carpets. Also, even though we requested housekeeping each day, she was constantly finding crumbs, paper, etc under tables, in corners, and around the room and putting them in her mouth. The rooms were long overdue for new carpet, thorough cleaning and general updating (brown decor... bad). The first night we slept comfortably. The second night, our AC stopped cooling and the room was not getting below 75/76 (even though it was set to 68). Also, the ceiling tile above our toilet was cracked and soaking wet, and bulging with water from whatever was leaking from the broken AC. The morning of the 3rd, we went to the front desk and asked for it to be fixed. Maintenance replied promptly, said they fixed the AC, and replaced the cracked, soaked ceiling tile. Someone from maintenance came to check on us later than day. When I said, it still wasn't cool, I was told "it needs a couple hours to get caught up". Night 3: The AC is still not working. It never went below 76 in the room that night and sometimes was up to 79. The new ceiling tile was again soaked and bulging with water by the morning of the 4th day. We returned to the front desk to complain. Maintenance came again and said they replaced the "chiller". We also got a 3rd new ceiling tile. Night 4: The AC is still not working. Again, way too warm in the room and the same ceiling tile was again soaked through by morning. I returned to the front desk on the 5th morning to complain. I told them we would be away for the entire day and they could come anytime to repair and take as long as they need to make sure it's fixed this time. I asked that they text or call me with an update and I never received either. We returned to our room at 11pm and it was 77 degrees and very humid in our room. The ceiling tile was still wet. When we returned to the front desk at midnight (on our 5th and last night), the front desk admitted that they NEVER even came to look at our AC that day.... At all. The front desk supervisor offered to send maintenance to our room at midnight. But we had just gotten 2 babies to sleep. After giving the Eden a 12 hour window to repair the AC, it's very insulting that tried to insist that we wake our babies so it could be looked at after midnight. This was the 4th night sleeping in the heat (5th night here). Maintenance had plenty of chances to repair this correctly. I have reached my patience limit! They delivered a couple of box fans to the room after midnight and I was told the GM would be available to speak with me first thing in the morning. Conveniently, he couldn't be found when I returned to the front desk in the morning. And although he did call me while we were driving home, I am still waiting on a follow up email from him. I am really not satisfied with the 1 night credit he offered for our trouble. It's just so sad that our issues were handled so poorly again and again.

We had a wonderful stay at Eden this week. As far as aesthetics, Everything was exceptionally clean. We stayed comfortably as a family of four (two adults, one toddler & and infant in a two queen room. They provide a pack and play free of charge which is very convenient. The lobby is welcoming & the staff is very friendly. We did use the outdoor pool both days of our stay. They provided towel passes which was great since I forgot to pack ours. The bathrooms in the pool area were very clean as well. The playground, shuffleboard, golf & other games are as really nice touch as it provided something to do in the evening. The Sheetz station was walking distance from our room which was a huge plus! The day we checked out I realized I had left something in my room after spending a few hours at the pool & they were able to track down the item. The cleaning crew had it in a bag for me. To me that's a huge deal because I've stayed in a lot of hotels where the staff is dishonest. The customer service here really was superb. I'm sure we will be back again this summer but I'm really looking forward to the reopening of the Champagne brunch in the fall. It used to be a go to for my family & I can't wait to try it again. Thank you for a fabulous stay!

[In response to the manager's comment to my previous review] We did, in fact, see these bedbugs, well alive at that, so your "claim" that my allegations are false is highly incorrect. There were several layers of linen on each bed (mostly bunched up beneath the mattress) which was already questionable, so I really don't believe ALL linen is replaced ALL the time.

We will NEVER return to the Eden Resort. It is very sad how they've treated us despite the fact that we spent over $20-$30K there over the years. When we pointed this out, they indicated it did not matter because their other customers are also loyal and also spent lots of money with them. Full Back Story: My mother was a banquet server at Eden Resort when I was a child. In fact, I missed out on a few holidays with my mom as a child because she had to work holidays as a banquet server. However, I always dreamed of getting married at the Eden Resort. So, as an adult, when I got engaged, I planned to get married there and put down a deposit. But, prior to the wedding, the engagement was broken off. I accepted the fact that I could not get my deposit back. I still ended up getting married there years later, to my current day husband. For many years we have done holidays at the Eden Resort. This Christmas we had a reservation there. I asked my husband to make the reservation and as part of the reservation, he apparently was notified that if we cancelled after the Dec 21st, we'd be charged $10 per person. But unfortunately, he did not notice this because in order to secure Christmas brunch reservations, you have to make it at midnight on opentable and the reservations were disappearing before his eyes, so he had to make the reservation quickly. Anyway, on Dec 22nd we found out we tested positive for covid. We wanted to do the "right thing" so we decreased our reservation from 6 to 2 ppl (those 2 don't live with us/ no covid). At this time, we learned we would be charged $40 because that was their policy. We explained that given the circumstances (we could have easily still came and not lost out on the money but wanted to do the right thing knowing we were carriers of covid) and that we had spent lots of money with them previously and even lost a large deposit from my first wedding there and that it would mean a lot to us if they could refund us. Well, despite talking to them several times, they refuse to refund us the $40 and therefore have permanently lost our business and any recommendations for them. My dad has sold food for over 20 years and is well known in the industry but he will also no longer be recommending them either. It is a shame that they could not make such a small concession of refunding $40 to make loyal customers happy. Additionally, they claim they had to take that money because of food purchased. Given the long wait list I know they had for Christmas brunch, I find it impossible that they couldn't fill those spots 2 days prior with 4 interested people. Additionally, my husband and I are not complainer type people. This is the first time I have ever written a negative online review. When we got married there we bought several cakes and drew picture instructions on how big of a slice we wanted each guest to receive (drew graph of how many pieces to cut each cake into). At the wedding, we noticed the slices were tiny but were too busy to inquire why. The next day the kitchen staff tried to give us several left over cakes. We said no thanks and re-gifted them to Eden staff because we needed to leave for our honeymoon. And despite the money we lost out on our cakes that were intended to be served to our guests if they had followed our instructions, we did not complain. We just thought, no big deal mistakes happen. And we wrote them positive reviews online. But after this instance of them not caring to help us out over $40, we no longer recommend them. It is totally inappropriate that given the time and money spent with them they didn't want to make it right with us. Additionally, it is unusual that they would hold it against people for having covid. This type of policy basically encourages people to come despite having covid because otherwise they will be charged. Sad!

How many issues... Toilet wouldn't stop running, shower drain clogged. Had to upgrade to a suite (for 300 a night) since all other rooms filled, and reserved two beds, but was "upgraded" to a king-which I didn't want, but nothing else available. Late checkin caused me to lose what I had reserved. In calling to make reservations I had issues as well. Two messages for them to call me back went unanswered without any return call. It was not easy to make a reservation here. Hotel was packed over the weekend with a very crowded feeling. Little space to sit and talk. Lots of waiting time to check in-over 20 minutes at 11 pm, with me being the only person waiting. Same for checkout at 7 am. When I called about the bathroom, I was told that the hotel is renovating all of the suites and it will be taken care of in the near future, so hopefully there will be progress. On a positive note, the room service was excellent. Great breakfast, and the hash browns were browned just right with plenty of them. Location is just off the highway and it is convenient to lots of things. There is space for events.

The hotel rooms were average, wouldn't expect any better nor worse. The indoor pool to be honest was disgusting and way too crowded. The floors were soaked and extremely slippery. There was little seating and it was the temperature of a sauna in there. Outside they had lots of activities, unfortunately almost everything was closed. The ping pong table didn't have a net, and the paddles were broken. The pool table was nice but all the equipment was locked away and required lots of assistance to get. Not to mention this place is right of the highway, so it is very loud outside and windy. Overall I would consider this place more of a hotel with a pool, then a resort. The staff was very friendly but not totally there. One girl was on a facetime with her friend, complaining about how crowded it was and got the guests were dirty. Restaurant was nice and not too expensive. Probably wouldn't return, not worth the money but we may have just had an unlucky experience.

This review is for the Champagne Brunch only, not the hotel- there does not seem to be a separate page, which is unfortunate, because it's really stellar. For what it's worth, the hotel was also lovely, and I would really like to stay there. It's very modern and up-to-date. Eden's Champagne Sunday Brunch appears to be popular and well-regarded, but buffets are often a quantity vs quality thing. They are very rarely impressive or consistent, and often rely on just having a ton of food with one "fancy" item. Visiting one isn't typically worth writing home (or Yelp) about. Also, they can feel afterwards sort of like you don't want to talk about it. 99% of the time, there's a scary free-for-all aspect (but here people were nicely dressed and orderly). My family and I made reservations well in advance for the Sunday after Thanksgiving, the last day of our trip to Pennsylvania. Although the large dining area was almost seated to capacity, we didn't have to wait at all. The large room has pretty dangling string lights and a huge fountain, as well as several different buffet areas with many kinds of food. In the back were very breakfasty foods- blueberry and plain pancakes (excellent and medium sized), belgian waffles, french toast, and a grill with made to order steak and something else. Next to that was a station with eggs, potatoes, sausage, bacon, and other savory breakfast things. There was also an omelet station. In the center there was a giant charcuterie area, some brunchy savory things like gnocchi and veal, and a huge tureen of what turned out to be excellent crab bisque. (I grew up used to really good lobster bisque and haven't been able to eat any other in 20+ years.) There was also a chafing dish of salmon topped with lobster claw meat, again exceptional quality irrespective of venue. Against the right wall were several more tables, with a pasta bar (ravioli, tortellini, penne) where dishes were cooked to order, and a guy whose job it was JUST to make crab cakes. (The crab cakes were my favorite savory food, but everything I tried was really, really good.) There were other tables and other foods, but the selection was vast and I don't even think I saw anything. Each station was also decorated with seasonal things and lights, an attention to detail that carried over to all aspects of the service. Nothing was lacking. Another area where buffets almost universally disappoint is dessert. But the normal filler stuff was absent, in its place tiered dishes of chocolate, a dish of macarons, petit fours, truffles, ice cream, cakes, pies, and a ton of things I can't remember. Again, everything I tried was good. (Also, they had chocolate covered strawberries.) After a few lackluster dining experiences that weekend, Eden's breakfast was the rare type where the food didn't taste like it came from a buffet or even a hotel. It's just really, really good (and three champagne drinks are included). I would definitely like to go back, and think anyone who's staying in Lancaster on a Sunday should make the trip. For what it's worth, the cost was not very different from that of other so-so holiday buffets without any of the decor, serving, or ambiance flourishes. Something else to bear in mind. If you're reading this, go!

Dilapidated, old, and way overpriced. While we stayed there the power in our room turned off, the refrigerator did not work properly, and our shower would randomly come on by itself. The gym is also old and rusty. Would not stay there again, and would definitely not recommend.

We just held our youngest daughter's wedding and reception at the Eden Resort, and we couldn't have been happier. Everyone loved this venue. The weather was iffy this week, but we were able to have the ceremony outside, but it would have been just as nice if we had to have held it inside. Madeline G., the event coordinator, could not have been more helpful in the wedding planning, and in keeping us all in line and on schedule the day of. She was patient during the entire process, from booking it through its execution, and provided good advice. If you are part of the wedding party, including parents of the bride/groom, we recommend booking a room both the day of, and the day before your event. We live within 40 minutes of the resort, and only booked a room the night of the wedding, but preparation would have been easier if we'd also stayed the night before. The staff is friendly and helpful, from check-in to check-out. Plus, a package of Wilbur Buds is given to you upon check-in; Doubletree cookies are great, but a bag of chocolate is even better!