Eden Roc Miami Beach

A truly wonderful, family-friendly hotel! This review is from the perspective of traveling to Miami Beach with a baby, and in short—I can say this hotel was excellent. Since it shares some facilities with the neighboring five-star Nobu Hotel, the property is beautiful and offers a wide range of amenities. The pool in particular was fantastic—peaceful and calm, with a relaxed crowd, making it easy to enjoy with children. The room was also baby-friendly. A microwave for baby food could be rented for $35 during our stay, and a crib could be reserved in advance. The only drawback was the in-room refrigerator, which was packed with drinks that all incurred extra charges, leaving no space for our own beverages or our baby’s drinks. We requested an additional mini fridge, which was available for $35. A kettle was provided free of charge. The hospitality of the staff was another highlight. Everyone was always smiling and greeted us warmly, which made our stay especially pleasant. Thank you very much for such a comfortable experience!

We had such a wonderful stay at Eden Roc Hotel in Miami! The service was excellent when we arrived, and the people welcomed us. The atmosphere was warm and inviting, with clear rules that made everything easy and comfortable. A very special thank you to Nora in reception, who was incredibly helpful and supportive throughout our stay. She truly went above and beyond to make us feel comfortable, and her kindness stood out. What makes Eden Roc Hotel special is that its service is always consistent. Every time we return, we’re reminded why it’s our favorite place to stay. The staff, the atmosphere, and the overall experience always make us feel happy and well cared for. I highly recommend Eden Roc Hotel to anyone looking for a pleasant stay in Miami!

Eden Roc Miami Beach provided an exceptional stay, exceeding all expectations! Jemima, Christopher, Melissa, and Sophia delivered outstanding customer service, attending to every detail with genuine care. The manager Sheldon also ensured a smooth and memorable experience, addressing all our needs promptly and efficiently. The resort was absolutely stunning. I enjoyed my morning workouts with a view of the beach! My family made beautiful memories on our balcony offering an absolutely beautiful ocean and resort view.

I had an absolutely wonderful stay at this hotel! From the moment I arrived, the service was exceptional—every staff member was warm, welcoming, and went out of their way to make sure I felt comfortable. The room was spotless and well-maintained, with everything I needed for a relaxing stay. The food was also a highlight—fresh, delicious, and beautifully presented. It’s rare to find a place where everything just clicks, but this hotel truly delivered. Highly recommend and will definitely return!

These guys really should not be in the hospitality business. Went to the property to have what I hoped would be a very relaxing time. Instead, the pool was so over-crowded and there were no chairs available, despite having paid over $50 nightly for a resort fee. What I had hoped would be a relaxing time ended up being a very stressful time. Additionally, the staff told me that my only option was to go to the beach (when I wanted to enjoy the pool) and pay for an umbrella there when I had already paid resort fees which were included in my amenities. The staff at the pool could not care less to offer any hospitality or a solution to the issue. Very disappointing and stressful when paying over $500 nightly for a room rate plus resort fees. I requested the front desk to remove all the resort fee charges and if they do not remove them, I am going to dispute with my credit card. Truly disappointing as this property could’ve offered a much better experience and had the staff and infrastructure to do so, but instead chose mediocrity over excellence. UPDATE: Staff finally got me some beach chairs. Explained that it is first come first serve. I mentioned that I paid for the amenities access and they said so did everyone else and when I mentioned how is it fair that I paid the same as others but did not get the same amenities is fair, they told me I have some attitude. What kind of hospitality and service is this?! Staff seriously need to be fired or not be in this hospitality business.

We had such a great experience at Eden Roc, especially at the breakfast buffet! I went with my husband and kids, and it was the perfect spot for a relaxing and satisfying family meal. The buffet was super affordable—around $35 per adult and about $20 per child, give or take. For a hotel of this level, we were honestly surprised by how reasonably priced it was. And not only was it affordable, but the food was also absolutely delicious! There was a great variety to choose from—fresh fruit, pastries, eggs, breakfast meats, pancakes, and more. Everything was fresh and well-stocked, and the staff made sure everything stayed clean and inviting. We all found something we loved, including the kids, which is always a win. The atmosphere was bright, clean, and family-friendly, with a beautiful view and plenty of space to relax and enjoy our meal. The service was also really pleasant—everyone was welcoming and kind. Highly recommend this spot whether you’re staying at Eden Roc or just looking for a delicious, affordable breakfast in Miami Beach with family. We’ll definitely be back!

By far the best hotel I have stayed at ever. A 10 out of 10. I was there with my daughters and everything was SUPERB. The staff, amenities, entertainment, service, cleanliness, Ocean Social, truffle fries, drinks; everything was top notch. We will definitely be returning.

I really wanted to give Eden Roc Miami a chance despite the mixed reviews, but unfortunately, my experience was just as bad—if not worse—than what others have warned about. The staff were incredibly rude and unhelpful from the start. We had three people in our room, yet were told that each room only includes two beach chairs, and if we wanted a third, we’d have to pay $25—plus $35 for an umbrella, plus $5 tax per item. While we were using just two chairs, a worker came over and removed our umbrella, telling us we hadn’t paid for it. It was humiliating and completely unnecessary. On top of that, the food was mediocre at best—nothing special, certainly not worth the prices. The entire experience was overshadowed by the hostility and poor attitude of the staff, which made it hard to enjoy anything. That said, I do want to mention the one bright spot of our stay: Louis. He was the only attentive and genuinely kind person we encountered. Louis went out of his way to be helpful, friendly, and professional. He’s truly the nicest person ever, and thanks to him, there was at least one positive part of our trip. We genuinely wanted to have a good time and chose to ignore the negative reviews, but now I understand where they were coming from. I wouldn’t recommend this place to anyone looking for a relaxing or pleasant stay in Miami—unless Louis is running the show.

Eden Roc is a hidden gem. It's priced extremely well for the amenities that it offers. There are three pools, bikes to rent and full services bars by each pool area. They have rooms that provide an Ocean View as well, which is extremely nice. Service and personnel are five stars. Everyone is super helpful. A tip is to get a King Bed Ocean view if possible. The bed is generally facing the window which could provide a nice wake up view. The Queens face the television set up so you don't have a direct outside view, but it depends on who you're with!

We absolutely love this property. The pools, hot tubs, beach access, sunscreen machine are 5 star. Cafe Inez has great iced coffee, sandwiches, fruit & cheese / mouse cakes.

Lovely lobby and very nice staff but rooms have dinghy floor tiles and banging plumbing that rattles loudly. Had to make several calls about the banging pipes in bathroom and guest services does not answer the phone AT ALL half the time. Even the ice bucket, made of wood leaks. Lost an entire morning of our short stay with maintenance issues and having to move to another room. These things happen. But, overall except for the lobby and the public areas the place looks and operates like an inexpensive motel that's been only partially updated.

Our spa day at Eden Roc was a rollercoaster of relaxation and interruptions. Starting on a high note, the massages themselves were fantastic--truly top-notch and soothing. Outside, the pool area buzzed with a fun atmosphere, adding a lively vibe to our visit. The front desk staff also brought a touch of kindness, greeting us warmly. However, the spa's relaxation room faced water damage, and the sounds of hallway traffic during treatments lessened the serenity we craved. Additionally, the limited snack options and a non-operational steam room were letdowns. Eden Roc usually spells luxury, but this visit was a mix of fabulous and forgettable.

Zach is the man!! Made sure our experience was over the top! Clean, safe and centrally located Highly recommend

ONE STAR. While the Eden Roc is a gorgeous hotel and the on-premises staff is friendly, they like to put unidentified and fraudulent charges on your credit card and then give you the run around when you try to have them explained or removed. I recently booked a stay at this hotel for my mother (flying in from costa rica) and my aunt for mother's day. My aunt put her credit card down for the incidentals ONLY, as I had booked and planned to pay for their stay on my credit card. They ended up charging the stay to my aunt (thus ruining the gift experience). I asked if I could have chocolate covered strawberries in their room for their arrival, the front desk then transferred me to room service, when I asked them they said they'd email me a link to order them, they never did. No in-room surprise, that too was ruined. And finally, to add insult to injury, they added a $230 random charge to my aunt's credit card as she was checking out. She noticed it and asked what it was for, and they made up some story, gave her a run around and said if she wanted it removed she'd need to contact their account department via email on the next available business day, instead of just removing it then and there. THEN they added another $15 miscellaneous charge a day after she left the hotel. They did remove the $230 charge but she is STILL fighting to get her $15 back and they keep giving her a run around endlessly, This has been going on for 3 weeks! Unacceptable. This hotel should be ashamed. DO NOT BOOK HERE, especially if you're trying to gift someone you love a good experience. They are crooks.

Superb service. Nice views. Love my room. Will stay here again. Little get away doesn't hurt anyone.

Room was not properly cleaned . Took towels that were not replaced. Didn't refill mini bar in room. Didn't replace used ice bucket and glasses. No up to part for the prices you pay at all.