Eden Roc Miami Beach

A truly wonderful, family-friendly hotel! This review is from the perspective of traveling to Miami Beach with a baby, and in short—I can say this hotel was excellent. Since it shares some facilities with the neighboring five-star Nobu Hotel, the property is beautiful and offers a wide range of amenities. The pool in particular was fantastic—peaceful and calm, with a relaxed crowd, making it easy to enjoy with children. The room was also baby-friendly. A microwave for baby food could be rented for $35 during our stay, and a crib could be reserved in advance. The only drawback was the in-room refrigerator, which was packed with drinks that all incurred extra charges, leaving no space for our own beverages or our baby’s drinks. We requested an additional mini fridge, which was available for $35. A kettle was provided free of charge. The hospitality of the staff was another highlight. Everyone was always smiling and greeted us warmly, which made our stay especially pleasant. Thank you very much for such a comfortable experience!

I had the pleasure of being served by Christopher during my recent visit to Edon Roc in Miami, and he truly made our experience unforgettable! From the moment we sat down, his friendly demeanor and genuine warmth set the tone for a fantastic meal. Christopher was not only polite but also incredibly engaging, making sure we felt welcome and well taken care of throughout our time at the beachside restaurant.||His recommendations were spot on, and he checked in regularly without being intrusive. It’s clear that he takes pride in his work and genuinely cares about his guests. If you’re lucky enough to have Christopher as your waiter, you’re in for a treat! Thank you, Christopher, for making our visit great.

My recent stay at Eden Roc was very disappointing and far below expectations for a hotel of this level. There were multiple billing and service issues that made the experience frustrating from start to finish: • Valet & Spa Fees: Valet assured me I wouldn’t be charged for an additional night. Later, another staff member told me even if I wanted to use the spa, I would be charged a fee for the day—unless I left him a tip, in which case he would “waive it.” This was inappropriate and unprofessional. • Incorrect Charges: At checkout, I was charged for breakfast even though it was supposed to be included with my stay. On top of that, I was billed for a restaurant I never ate at. Guests should not have to fight to get charges removed that should never have been added in the first place. The manager Neisha tried to blame this on their system, but this only highlighted how unorganized the hotel is. • Valet Billing Confusion: When I reviewed the bill, the manager Neisha said there was no parking charge on the ledger, so I assumed valet had been waived for the event that happened. However, after leaving, I discovered valet was in fact charged—after checkout. She also said something about the director coming to talk to me and no one came and spoke to me about the incident. Overall, the hotel felt disorganized, and I left with unnecessary charges on my account and the burden of disputing them. For a property that markets itself as luxury, this was unacceptable. Guests expect transparency, organization, and honesty—not surprise fees, confusion, or being pressured with “tips” to avoid charges. I expected far better.

We had such a wonderful stay at Eden Roc Hotel in Miami! The service was excellent when we arrived, and the people welcomed us. The atmosphere was warm and inviting, with clear rules that made everything easy and comfortable. A very special thank you to Nora in reception, who was incredibly helpful and supportive throughout our stay. She truly went above and beyond to make us feel comfortable, and her kindness stood out. What makes Eden Roc Hotel special is that its service is always consistent. Every time we return, we’re reminded why it’s our favorite place to stay. The staff, the atmosphere, and the overall experience always make us feel happy and well cared for. I highly recommend Eden Roc Hotel to anyone looking for a pleasant stay in Miami!

I had an absolutely wonderful stay at this hotel! From the moment I arrived, the service was exceptional—every staff member was warm, welcoming, and went out of their way to make sure I felt comfortable. The room was spotless and well-maintained, with everything I needed for a relaxing stay. The food was also a highlight—fresh, delicious, and beautifully presented. It’s rare to find a place where everything just clicks, but this hotel truly delivered. Highly recommend and will definitely return!

Nivaldo’s service as a drink runner on the beach was excellent. He always delivered the drinks on time, nicely presented, and with a big smile, even under the sun and with all the activity going on in the area. His commitment and positive energy were clear, making the experience at the hotel’s beach much more enjoyable. Nivaldo showed professionalism, attention to detail, and a warm sense of hospitality that truly makes a difference.

I went to the beach with a friend and Christopher and Milka, our servers, were super nice. They took care about our stay and offered us a lot of great drinks! Supper recommended and for sure will come back. Thank you.

I've stayed at the Eden Roc for the past seveal years. It has a beautifully remodeled art deco bar in the lobby. The rooms are reasonably priced and well-appointed. Great location as well, only few minutes Uber ride to South Beach or Brickell.

Eden Roc is a hidden gem. It's priced extremely well for the amenities that it offers. There are three pools, bikes to rent and full services bars by each pool area. They have rooms that provide an Ocean View as well, which is extremely nice. Service and personnel are five stars. Everyone is super helpful. A tip is to get a King Bed Ocean view if possible. The bed is generally facing the window which could provide a nice wake up view. The Queens face the television set up so you don't have a direct outside view, but it depends on who you're with!

We absolutely love this property. The pools, hot tubs, beach access, sunscreen machine are 5 star. Cafe Inez has great iced coffee, sandwiches, fruit & cheese / mouse cakes.

Lovely lobby and very nice staff but rooms have dinghy floor tiles and banging plumbing that rattles loudly. Had to make several calls about the banging pipes in bathroom and guest services does not answer the phone AT ALL half the time. Even the ice bucket, made of wood leaks. Lost an entire morning of our short stay with maintenance issues and having to move to another room. These things happen. But, overall except for the lobby and the public areas the place looks and operates like an inexpensive motel that's been only partially updated.

Our spa day at Eden Roc was a rollercoaster of relaxation and interruptions. Starting on a high note, the massages themselves were fantastic--truly top-notch and soothing. Outside, the pool area buzzed with a fun atmosphere, adding a lively vibe to our visit. The front desk staff also brought a touch of kindness, greeting us warmly. However, the spa's relaxation room faced water damage, and the sounds of hallway traffic during treatments lessened the serenity we craved. Additionally, the limited snack options and a non-operational steam room were letdowns. Eden Roc usually spells luxury, but this visit was a mix of fabulous and forgettable.

Zach is the man!! Made sure our experience was over the top! Clean, safe and centrally located Highly recommend

ONE STAR. While the Eden Roc is a gorgeous hotel and the on-premises staff is friendly, they like to put unidentified and fraudulent charges on your credit card and then give you the run around when you try to have them explained or removed. I recently booked a stay at this hotel for my mother (flying in from costa rica) and my aunt for mother's day. My aunt put her credit card down for the incidentals ONLY, as I had booked and planned to pay for their stay on my credit card. They ended up charging the stay to my aunt (thus ruining the gift experience). I asked if I could have chocolate covered strawberries in their room for their arrival, the front desk then transferred me to room service, when I asked them they said they'd email me a link to order them, they never did. No in-room surprise, that too was ruined. And finally, to add insult to injury, they added a $230 random charge to my aunt's credit card as she was checking out. She noticed it and asked what it was for, and they made up some story, gave her a run around and said if she wanted it removed she'd need to contact their account department via email on the next available business day, instead of just removing it then and there. THEN they added another $15 miscellaneous charge a day after she left the hotel. They did remove the $230 charge but she is STILL fighting to get her $15 back and they keep giving her a run around endlessly, This has been going on for 3 weeks! Unacceptable. This hotel should be ashamed. DO NOT BOOK HERE, especially if you're trying to gift someone you love a good experience. They are crooks.

Superb service. Nice views. Love my room. Will stay here again. Little get away doesn't hurt anyone.

Room was not properly cleaned . Took towels that were not replaced. Didn't refill mini bar in room. Didn't replace used ice bucket and glasses. No up to part for the prices you pay at all.