Shanty de Vries
Google
We booked an 8 night stay. Location, the house was perfect for us. Kitchen was full equipped, house was the same as the pictures
Not clean at all. At first glance, things looked okay, but within half an hour, my white socks had turned black. The dish rack was disgusting—covered in hair, slime, and dust. The bed had hairs on it. The dishes were dirty. Coffee machine was dirty. The air conditioning unit had filthy spots on it. The washing machines were full of dust and hair. The fan and blinds were also coated in dust. The bathroom ventilation clearly hadn’t been cleaned in a long time.
When we complained about the dirtiness, the cleaning lady confirmed they were having staffing issues. We ended up buying our own mop and cleaning supplies. They didn’t offer to clean the place, so we did it ourselves.
We didn’t complain immediately, and because of that delay, the owners acted as if the situation was our fault. We reported the issue to Booking.com, but the owners never apologized, offered a solution, or provided any refund. Instead, they offered us a 25% discount if we returned.
No resolution from the owners—very poor service. We wouldn’t stay there again. Thankfully, Booking.com gave us a small refund. The staff was very kind and tried to help.