laurakaplan2
Google
I had used Kensington Tours before that is now using Travel Edge. The agent was so out of touch with where we were traveling she booked us in lower class hotels than I had asked for. In addition all of our hotels were either next to the airport or train station and NO WHERE near anything you could walk to. We also told her we didn’t need luxury hotels but wanted a full service premium full service hotel with restaurants, robes and amenities. When I told her I wanted to have private tours or small group tours, The emphasis is that we wanted a guided tour. She booked no tours except for the two we asked for explicitly. She got us entrance tickets with no guide and especially no tours. Our trip started in Madrid, went to Paris, Versailles, Trier, Stockholm and Helsinki. Luckily my son travels all the time with his job. He eventually cancelled much of their plans and supposedly refunded the car service (never happened). It was awful planning and I sent her a spreadsheet of every day what we would need, I.e. transportation, hotel, tour, flight. This was seriously a no brainer and our agent managed to completely screw it up. I don’t recommend travel edge.