Edgewater Hotel - Lake Wānaka, New Zealand

My friend and I had a wonderful stay at this hotel. Jemima provided exceptional service，she was incredibly responsive, thoughtful, and genuinely cared about helping us whenever we encountered any issues. She resolved everything quickly and with great attention to detail, which made our stay even more enjoyable. We truly hope the hotel management recognises her outstanding work. she absolutely deserves a pay rise and a promotion to manager!

We selected Edgewater Resort, Wānaka as the venue for our wedding due to its exceptional location and scenic surroundings. The resort offers a beautiful lakeside setting, well maintained grounds, and comfortable apartments, which allowed my family to enjoy the experience of staying on-site and fully appreciating the property. The natural beauty of the resort made it a memorable backdrop for our wedding celebration. We would like to sincerely commend Manon, the Wedding and Events Manager, for her outstanding support throughout the planning process. She was consistently helpful, professional, and highly communicative. Manon’s attention to detail, responsiveness, and calm approach provided reassurance at every stage and contributed greatly to the overall success of our wedding. Her level of service truly reflected the standard one would expect from a venue of this calibre. Regrettably, our experience with Krissy, the Reservations Manager, was disappointing. Her communication came across as rude and unprofessional. Krissy was confused regarding our booking dates, and when my sister, attempted to resolve the issue, she was met with dismissive and inappropriate remarks rather than constructive assistance. Krissy stated, “This wedding is confusing,” and further commented, “If I haven’t been emailing you, then who have I been emailing! “Well, I don’t have a room now! These comments were unhelpful and added unnecessary stress during what should have been a straightforward clarification process. This interaction was particularly disheartening given the significant financial commitment we had made and our decision to choose Edgewater not only as our wedding venue but also as our accommodation, in preference to alternative options such as Airbnb. While Edgewater Resort is undeniably a beautiful venue with many strengths, the reservations experience did not meet expectations and detracted from an otherwise special occasion. We hope this feedback is taken constructively to ensure future guests receive a consistently high standard of service across all departments.

Our warm welcome started at check-in and continued throughout our 3-night stay. The desk staff took the time to orient us to the area and provided great hiking recommendations. When we walked into our room, we immediately felt relaxed. The large windows and balcony of the lakeview room gave us an incredible view and we soaked in the beauty of Wanaka. The lake trail that passes through the property makes for a great morning walk, or late afternoon stroll into the city. The concierge was super friendly and we chatted about the community and its support of one another. We would love to come back and stay for a month, a season, or a year and volunteer to help preserve this serene corner of the world.

If this hotel was anywhere else it would be a motel with motel prices. To amplify my comments the location is spectacular with spectacular views. The Wineglass cafe is also very accommodating with great coffee. The staff are helpful and professional. What’s not so spectacular are the rooms and the buffet breakfast. The rooms are just not up to par for the price tag. Secondly, the buffet that we experienced was like going back in time. Soggy scrambled eggs, limpy bacon and bitter filtered coffee. Time for a renovation or a price drop!!

Dirty entrance walkway, outdated facilities, and no view of Lake Wanaka from the room at all. There were spider webs and insects on the walls. I could have tolerated all of these flaws. However, after checking in that evening, my partner developed a full-body allergic reaction. We did not eat anything or take a shower—we only sat on the sofa, used the toilet, and lay on the bed. Even then, I wiped down those areas with alcohol wipes and did not complain at the time. Later, after midnight, guests upstairs returned. The constantly creaking wooden floors and clearly audible conversations made it feel like there was no privacy at all. They were just fellow travelers and I did not want to disturb them, but the soundproofing of this hotel is essentially nonexistent. All of our concerns were submitted to the booking platform and forwarded to the hotel. The compensation offered was free breakfast and late checkout. Then why were we not informed of this when we checked out at 9 a.m.? I honestly find this response absurd and completely lacking in sincerity. Do not be misled by the filters and influencer photos online. The lakeside scenery can be enjoyed for free from public walking tracks. This place is no different from an ordinary motel. The only thing that truly matches its price is the shampoo and body wash provided.

Very comfortable hotel. Our room as ground floor averlooking teh lake. Separate bedroom with comfortable bed. Spacious. Excellent homemade scones – but order early to avoid disappointment. Very busy in evenings we were there but food was good. Excellent location on the side of the lake. Good 20 minutes easy walk into town. Staff generally very helpful. One of teh hot tubs wasn't working but after reporting it it was fixed by the next day. Recommended

Location is perfect, next to the lake, and can walk to the famous Tree. We had an interconnected rooms, and it was very convenient, there's view in the room, just there is no lift to our Level 1, which is a little inconvenient, but they would like to offer help if you need. It is a little pricy, but the room and the view was amazing. The rooms are clean, and they set up the sofa before we arrived for our little one. Would love to stay again in the future.

Stopped at the Edgewater Hotel for a morning tea of their famous scones, and a coffee. Scones at $9.50 were probably the most expensive scones I've ever eaten, but showed the merits of doing things well. They were very well received and made for a worthwhile morning tea. The weather was good and the views from the hotel were exceptional.

The hotel is more on the rustic side i.e. could use some remodeling. We had a ground-floor suite with access to a large grass area and a limited view of the lake. There is a path close by that will take you around the lake to the restaurant/shopping area. Access to the lake is just beyond the path. The suite was comfortable and had plenty of room for 2 of us but we did hear some noise from the suite above us.

Loved our stay here for our honeymoon in December. Pros: - Lake view from hotel - one of the best on our entire trip - Short walk to that "Wanaka Tree" - right on the beach too. Make sure to wear some closed toe shoes and not sandles...lot of sand. - Massage - we did the 1.5 hour deep tissue massage. Expensive but worth it. - Service - the hotel front desk was always very nice and helpful - Quiet - away from the downtown area but close enough for a short drive. Cons: - No air conditioning, just a fan - No elevator. We had heavy big luggage that we had to lug up the stairs Would definitely recommend staying here!

Stayed here while in wanaka, the check in process was nice and easy. Room was nice with a nice view onto the lake. Decent bed and bathroom facilities which made for a good night sleep. A decent walk into the town but not strenuous in any way.

On 11-14 February 2022, for 3 consecutive nights, my husband and I were discriminated against, receiving unfair and unequal room standards than that received by 6 other co-travelers on the same Maher Coach Tour. (one lady received a ground floor room with handicapped amenities that she requested; no issue there.) Six others were upgraded to fully equipped, deluxe apartments with refrigerator, microwave, oven, cooktop, dining area; we got only a kettle. On the night dinner was not included, everyone else had many options for food storage and meal preparation; we did not. Others had washer/dryers with detergent for laundry; we had the bathroom sink, shampoo, and the curtain rod for drying. Some were delighted by upgrades; we were diminished with NO upgrades. When the hotel was notified, they refused to make corrections or reparations. We are US citizens, in a mixed race marriage; my husband is of Asian descent; everyone else was white, native New Zealanders. Unfair, unequal treatment is appalling; avoid Edgewater Hotel.

Very nice quiet location past town. Staff is nice. Nice trail around lake and beautiful lake and mountain views from our room. Good parking. But.... Structure is sooooo old with paper thin walls. So thin that in the middle of the night, i woke up because my husband's phone was vibrating--- and it was the guy in the room next door!! Also not enough hot water for both of us to have showers.

Staying here currently, it's 90 degrees with no air conditioning. Also, no screens on the windows, so if you open your windows bugs will come in. Simple cheap fix,put screens on the windows and install ceiling fans. Cheaper, than one negative review, at let's face it, with global warming, more 90 degree nights will be the summer rule not the exception.