Edsa Shangri-La, Manila

The gym was great, very spacious and complete equipment. Every thing needed from cardio to resistance training equipment is offered. ||Staff was very attentive and courteous. |Coaches Erick, Mac and Dax are very helpful in establishing correct form to avoid injury. ||I enjoy using the heated jacuzzi every time i visit. Helps relax and rejuvenate my body. Thanks to Jayson for being attentive to every customer.

The property was overall better and smells like new and constantly upgraded in the past. It seems like it’s doing well. Always fully booked and restaurants are full. But it is neglected .. not up to par the way I’m used to seeing it well managed and taken cared of in the past. Breakfast buffet could be better. There is a lot of room for improvement on its selections and quality these days. It was better in the past.. like years ago. Service staff were amazing and 5 star as always

A heartfelt thank you to Maritess from Housekeeping at Shangri-La Hotel! ||You made our 4-day stay so warm and comfortable. Thank you for keeping our room clean and fresh every day, and for welcoming us with such kindness. What touched me most was the birthday gift and surprise cake you gave me, it truly made my day extra special. ||You are amazing at what you do, and it shows in every little detail. Thank you, Maritess!

Thank you for the wonderful experience! Me and my family had an amazing time catching up after nine years of being apart. Our TikTok videos were epic and fun. Good job to the staff (housekeeping Ken; health club/spa Bethany & Kim; lifeguards who checked on us especially the kids while at the pool) for being hospitable and catered to our requests with all smiles on their faces. They made our stay comfy and lovely! Kudos guys, hope to stay there again soon 😍

It was a frustrating experience.||The internet connection is so bad. I couldn’t properly work or make internet calls during my stay. I called for support several times but it couldn’t be fixed. Each time, I was either told to wait, restart the router, or that someone would come to check — but nothing changed. As someone who depends on a reliable connection for remote work, this was not only inconvenient but caused serious disruptions to my meetings and deadlines.||Aside from the internet, communication with the staff was not always helpful. While they were polite, they didn’t seem empowered to resolve the issue or offer any meaningful alternatives. I wasn’t offered any compensation, change of room, or even a clear explanation of the problem. At some point, it felt like they just stopped trying to help.||It’s really disappointing because I chose this place based on good reviews, but the experience didn’t live up to expectations. The room was fine, and the location was decent, but without a stable internet connection — especially when it’s advertised as a working-friendly stay — it really defeats the purpose.||I would not recommend this place for anyone who needs to work remotely or expects reliable Wi-Fi.

To the management of Shangri‑La Philippines,||I’d like to take a moment to shine a well-deserved spotlight on Tess from housekeeping. Tess consistently goes above and beyond in every aspect of her work:| • Exceptional attention to detail – Every corner of my room sparkles under her care. She not only cleans, but elevates the entire experience—towels are meticulously arranged, toiletries refreshed, and surfaces gleaming.| • Warmth and professionalism – Tess greets each morning with a smile, genuine kindness, and a positive energy that sets the tone for the whole day.| • Care that goes beyond duty – She notices small comforts (like extra pillows or a favorite tea) before anyone else, turning a clean room into a sanctuary.| • Unwavering dependability – No matter the time or request, Tess handles it gracefully, never missing a beat and always maintaining an impeccable standard.||Tess doesn’t just “maintain standards”—she defines the gold standard. She is the Greatest Of All Time in her role: warm, thorough, professional, and delightfully anticipatory. Every guest would be lucky to have her care.||Please ensure that Tess knows how deeply appreciated she is. She is an invaluable asset to Shangri‑La Philippines and a shining example of hospitality excellence.||Thank you for having Tess on your team—truly a star in every sense.

I truly appreciate all the staff for their exceptional service, especially the Reservations Team, Reception, Heat Dining staff, and Pool Area staff. Everyone was attentive, helpful, and always greeted us with warm smiles. Their professionalism and friendliness really made a difference. Overall, our staycation experience was fantastic, and we thoroughly enjoyed our time. Thank you for making our stay memorable!

Richmond the supervisor who always assist my son during the witbit “splash adventure” knows how to delight guests. He always has the welcoming attitude ready to give the utmost service to the hotel’s guests. All in all as always, we have a pleasant experience by the pool side. We always - my son rather looks forward to a weekend here at shangrila