Edsa Shangri-La, Manila

We really enjoyed our stay! The staff were super friendly and made us feel right at home. The room was spotless and cozy, and we loved the little details like the complimentary and quick housekeeping. The pool area was perfect for relaxing, and the hotel is close to everything we needed. Highly recommend! Ms Tess and gil from housekeeping. Thank you for your sweet bday note❤️

A big thank you to the Front Office staff, especially Ms. Faye, for giving us such a warm and thoughtful welcome! She kindly offered cookies and coloring materials for my kids, which they absolutely loved. Ms. Faye truly embodies 5-star hospitality — always well-groomed, smiling, and genuinely attentive. Even from afar, we could see her consistently assisting guests with kindness and care. She made sure we felt comfortable and excited about our stay.||Also, a special shoutout to Chef Ed from HEAT! He was incredibly accommodating and made sure everything was perfect during our breakfast. He was constantly checking on guests, walking around with a big smile, and making sure everyone had what they needed. His presence and attentiveness definitely deserve a 5-star rating! My kids are always happy to see him

The room was modern and had a welcoming vibe that made us feel instantly comfortable. The staff were kind and attentive—quick to respond when we asked for the welcome bread, extra amenities, and even helped with a lost keycard. While the room setup missed a few details—like amenities for three guests and uncovered waste bins both in the room and the bathroom—the team handled everything with care and professionalism. Their service made us feel truly valued. We’d happily return and recommend this hotel to others.

We had an amazing stay at the hotel! The staff were exceptionally polite, proactive, and attentive, anticipating our needs before we even had to ask. Their warm and professional service truly made us feel valued and cared for. The amenities were top-notch, from the comfortable rooms to the well-maintained facilities, making our stay both relaxing and enjoyable. Overall, it was an outstanding experience that exceeded our expectations, and we would highly recommend this hotel to anyone looking for luxury and excellent service.

Nice rooms, although dated. Great location with huge malls nearby. Love the attached cafe. The lobby lattes are excellent, but plan for slow service. My first room had humidity issues even after they brought a dehumidifier and was 89% humid! Second room was better but still not dry.

We’ve been visiting Edsa Shangrila Hotel with my family since childhood and the great quality of service remains to be the same. From checking in to checking out, breakfast buffet and ambience, everything was good. Despite being established long time ago, they were able to maintain the rooms and amenities. Will definitely be going back.

Good service and Good facilities people are nice and helpful. Especially Ms. Tess who welcomed us and gave a nice and friendly service she also greeted us with her smile. And also the housekeeper who designed our bed. And put a happy birthday greeting. Thank you Shangri-La Fam for a great place.

Great hotel. Very close to megamall. Yummy food and great breakfast buffet selection. Pool is great, especially for kids. It looks elegant and fancy on the inside, and the bakeshop has many tasty pastries. The bathtub is the best experience we had here, along with the table. The cabinet is large.

The staff truly makes the stay in experience. Those that engage and get to know you and laugh with you longer staying. I like accessibility and I love how there's a crosswalk from the hotel to the mall one that covers you from the rain and a path outside. But this hotel is easily situated between mini options. It's beautiful truly

I've been here before in 2018 similar situation work trip. I'm required to work eastern hours which means I go to work at 8 PM and I come home at 4:30am. Given I stayed at this hotel before I gave very specific instructions to the front desk when they checked me in letting them know that I will be working the overnight. At 3 PM when I'm settled into sleep, I get a phone call asking me how my check-in was completely disregarding anything I had said to them upon my check-in and I had my privacy/do not disturb setting on. Ironically, when I didn't wake up for work after being disturbed the front staff didn't wanna call me, even though my colleagues were asking to wake me up so I can get ready for work. I also complained about a musky Dewey feeling in my room and all they did was come and spray glad air freshener and told me nothing was wrong upon checking out. I had my suitcase sitting in front of the mirror and there was water dripping on my bag. For a brand like the Shangri-La that is pristine, I was overly disappointed in the level of service that I got needless to say next time I come to Manila, I will not be staying at this establishment

Very large and beautiful hotel. The the interior design and decor is immaculate. While the sheer size of the hotel is overwhelming. The staff are friendly, attentive, courteous, and welcoming. Which makes everything so much smoother. Upon check-in, my room was already ready to go, which made me excited after a 14 hour flight. However, my friends room was not though we were able to enjoy ourselves in the horizon, lounge eating amazing food and enjoying the quiet atmosphere.

Absolutely wonderful place to stay. I see someone left a 1 star review, most likely an attempt to get a refund. The rooms are clean, spacious and well decorated. Most importantly is the overall friendliness of the staff. Every single staff member was polite and said the greeting of the hour. Plenty of places to grab excellent food at 40% of the cost of an American 5 star hotel. Room service was always prompt and delivered within 15 minutes on average. I enjoyed the quiet and relaxed atmosphere of the executive lounge which offered well prepared dishes in a cozy environment. Definitely will recommend and return when I visit Manila again.

Very comfortable hotel with impeccable service. Room was spacious, comfortable and clean. Daily housekeeping whenever you want it. The hotel has a nice pool, large fitness center, tennis courts a bar and a couple of restaurants. It's also connected to a nice Mega Mall via a sky walk. They have good security, and the place felt safe. All of the amenities were top notch, with the exception of the bar maybe- it took 15 mins to take the order, 15 mins to bring the drink, 15 mins to bring the check, 15 mins to bring back the check, etc.....Also, they have a horrible band in the evenings- bring your earphones. Otherwise, would stay here again for sure!

Amazing luxury hotel, with great service. Located near shopping and businesses. It's maybe a little dated, but well taken care of. The food is sort of random, but it is very global in selection. I would highly recommend!

Service has worsened since my last stay. Just look at their new "deposit policy". Ended up cancelling after a stressful, frustrating and insulting/degrading after-sales experience. NEVER AGAIN.

every bit as fantastic as every review here seems to suggest locals love the breakfast buffet, and we completely understand why great location, near some of the best restaurants, stores and malls in manila now that we've stayed here, this is it -- this is home base every time we visit in the future thank you for the wonderful stay :) and happy holidays!

Always a wonderful stay at the ShangriLa. Staff is very friendly and helpful. Buffet breakfast has everything and anything you could want, and pool side bar is also a great place to relax!

Great location, great food, and exceptional service. Relaxing place to get away. Their buffet was amazing with a wide variety of fresh food.

I've always thought of Shangri-La hotels as the Ritz Carlton of the Philippines- as there's no RC in the country. But no longer There was some kind of dried, whiteish, substance stuck on almost all surfaces: desk, night stand, stone bar top, and even on the windows. I don't even want to speculate about what the dried, white, substance is. BUT...upon informing the staff, they graciously changed my room. And $5 USD for a can of Coca Cola...not even in NYC is it that much! Ripoff

I come to Manila 3-4 times a year for business and stay at the Edsa Shangri-La because it's closest to our offices. For the most part service is excellent throughout the resort, the staff is attentive and eager to assist you. The rooms are spacious with king beds and the bathrooms have shower stalls (no bathtubs) but are clean and modern. My only issue is the smell of mustiness which is quite a turnoff. Also the minibar is extremely limited in what it offers, might as well not have one. The resort has various restaurants to choose from and the food portions are large and very good. It is also attached to the Shangri-La Plaza mega mall. You can cross over through the hotel and don't need to go outside. They do have security checkpoints coming back from the mall into the hotel. They have a phenomenal pool and lounge area which I think is the best part of the hotel. It's also sectioned off with a kids mini pool that includes a slide. Very family oriented resort! Various Spa services are provided including the option of in-room massage until 3am. I've had the massages at the spa which are good. However, you will pay $USD prices and where they actually provide the services is in an underground section which smells very musty as well. If you need to stay close to Quezon City, I would recommend this hotel.

Shangri-La is a must experience. It has a huge follower particularly in Asia! This location is literally right across the shopping center of SM Mall, and there are plenty of restaurants nearby. Each room/guest receives two complimentary breakfast buffet. It is so worth it as it is a world class service!! Their breakfast selections are endless. They also give you a rose and a chocolate mint as part of your sweet dreams night cap!! Every staff here is trained to provide you world class service at time of check-in, to room service, but best of all, take advantage of their concierge!! They will recommend you with the best places to eat, shop, and even book your day tours for you. Until then, Cheers & Mabuhay! ~ :p

The new parking payment sucks. Too few payment machine, no cashless option, too many unread plates making the que very long.

In the heart of Edsa the hotel is a nice find with wonderful staff that bends over backwards to make your stay comfortable. The grounds and pool are spectacular. And the guys who work the pool are incredible! The largest issue with the hotel is the aging rooms. I had to change rooms three times before I got one without issues. The staff was great about it and gave me a solid upgrade. So I was treated right in the end and have no complaints. If they would renovate the accommodations I would give this place the five stars it really deserves.

Shangrila as defined in the dictionary is a remote beautiful imaginary place where life approaches perfection. Well, the moment you step in this luxurious hotel, you might agree. It felt like you entered a different world. It's clean everywhere. Huge hallways and sparkling chandelier. Most of all, friendly and beautiful staff, one of the best customer service experience. I also totally commend them to the uniform/outfit they are wearing. It's very pleasing to the eyes. Beautiful! After a long flight and traffic in Manila, this is a place where it's nice to stay and relax. Just stay in your hotel room and you don't want to go out anymore. The space is so huge! Bedroom made me wow! We had an ultra king size bed, the firmness of the mattress is spectacular as well. And when I approached the bathroom, absolutely, that is the kind of bathroom that I wanted in my house! Separate big tub, rain shower, separate toilet, and they have a separate closet luggage and a space for dressing up. The only complain I could have perhaps is the size and clarity of the TV. That's all. If I'll come back to Manila, I'll choose to stay here again. Pretty pricey but you get what you paid for. Next time, I'll use the resort too. I didn't get a chance but it looks promising!

The renovated rooms are a big improvement. Gone are the clunky tube TVs that not only occupied a lot of space, but also drove me away to newer properties. The Modern and bright interior make the rooms glow in elegance. The right hand bedside does lack power outlets that are fairly standard at newer properties and the left side power outlets are lose in our room 706, which easily releases especially on MacBook chargers. The Club Rooms at the garden wing have yet to be renovated, but are still passable by todays standards. It's slight cheaper if you book a Club room at the Garden wing and it includes access to the exclusive club lounge that offers a light breakfast buffet, light snacks and beverages throughout the day and some finger foods during the evening.

For the first time, the Shangri-La disappointed with horrendous customer service at the front desk. We're really dreading coming back on Jan 8-13, 2018, however it has been prebooked and prepaid for. If I could switch to the Shangri-La Fort properties, I would in a heartbeat. Let me start by saying we had our wedding reception at this property in 2009. We've subsequently stayed here every time we're in town to visit family. Most of my family members are Golden Circle members and I recently signed up for it, despite being more active Fairmont Gold and Marriott Silver Elite members. It's truly sad when only the sales department appreciates your business every time they call about a new promotion. It's like there's zero recognition for loyalty. After a 16 hour flight from Calgary to Manila, we had to argue with 2 of the front desk staff to NOT charge us a bed for a 2 year old. Yes folks, you read that right. I have a north american tot who's quite tall for her age and who looked like a caged animal in the baby cot they provided. For your convenience and informational delight, the "baby cot" is essentially a rickety, wooden and metal side drop down crib illegal in Canada the size of a playpen. So no, it's not a full sized crib. She's also a mover when asleep and would easily have had a gashed leg courtesy of the 3 metal spikes on the inner railing of the crib. We don't co-sleep so the other option would have been for one of us to sleep on the floor or be charged for having a toddler in the room. The conversation started with me politely explaining to the front desk girl who checked us in that the cot is too small for my toddler. I clarified with her upon check-in that the baby cot she referred to was a twin sized bed and obviously there was a misunderstanding there. I explained I didn't realized the baby cot is a playpen sized crib. Her response was to immediately say that there will be an extra charge for an adult cot. I explained it's for a 2 year old and I have never heard of a major hotel chain charging parents for kids under 5. At some point, a presumably more senior male agent got involved. After much arguing and pointing out to me that it's normally 1600php a night for the adult cot, he obliged and stated he'd waive charges. I grew up partially in this world and I get that in Asia, money talks. I would have gladly paid for that futon if we had a 3rd adult staying. This is where the common sense part should have come in. At the Marriott or the Fairmont, after having heard the same explanation, the response would have been no problem, we'll get it set up for you right away. Also common sense should dictate that if you have guests paying $$$ a night for an 11 night stay in your property, a measly 1600 pesos is not an issue. It's the principle of being charged for a toddler. The first front desk girl came back to reconfirm there were only the 3 of us staying in the room, you know just to make sure we really felt like freeloading criminals (woohoo we finally got a single futon...for FREE!!!!). The same girl couldn't enter my Asia Miles number in their system for whatever reason despite Cathay Pacific being able to do so for our recent flight in business class. Maybe it's cause we were in one of their cheapest rooms? Who knows. I am seriously DREADING coming back in January and having this same conversation with another untrained joe schmoe at the front desk. Overall, this experience has dampened our holiday mood. Objectively speaking it is a gracious property, however it can feel like they have a million staff around who's smiling at you but can't actually help you with anything. The only saving grace is this one server at Heat who I now know by face. The moment he introduced himself he said to me in Filipino, "don't worry ma'am, anything you need, I'll take care of it". My question for the new GM is why isn't this guy working your front desk?

Amazing. Best hotel ever. Best customer service- I stepped into the hotel. No need to go to counter check in. They know I'm Ashley and escort me to my delux room on 15th floor and explain everything. No hassle and comfortable. The only thing is that they always need to check car trunk and have a dog to smell the drug and guns. Hyat Buffett - I had two days of free buffet here. It's so amazing. They have everything and delicious. Amazing ginger tea. All fresh fruit upon request. Food from all countries and simply full range of selections and delicious. Gym - personal coach is free and amazing. He trained me on abs. They gave you complementary sneakers for work out if you don't have with you. Amazing facilities with Internet browsing and all entertainment in the machine. Amazing. The only thing was the Internet on my machine didn't work for some reason. Summer palace Chinese restaurant - they close at 10:30pm and I came down at 10:15pm. They accommodated me and even sent the food to my room with nicely wrap box of sea cucumber. Amazing. I'm grateful to stay here. Love it.

As an American, I use Yelp often to determine what hotels to stay in. I will try to just add to what others have already covered in regards to this hotel. First, it's very nice but only worth the price if you are going to stay at hotel a large amount of time. Use the health club, it includes a changing room with sauna, steam room, hot tub, plunge pool, showers, lockers and changing room with toiletries. Use the pool area. It is heavily monitored and they have lots of activities. Don't buy the breakfast buffet...it's awesome but way too expensive. Go to Cafe Lyon for breakfast. It's a 2 minute walk and they have amazing coffee. As a matter of fact, visit the 2 nearby malls for all your needs. The mega mall is HUGE so I stayed with the Plaza mall mostly. Only book a spa treatment if you can get a discount. They have cheaper options also at the malls. The only thing I liked from the lobby bakery was the banana bread. The muffins, cookies, and macaron were all very dry. Traffic to and from this hotel during rush hour was a nightmare! We moved to airport hotel the last day just to make sure we wouldn't miss our flight. Hope this helps!

One of the most warming, professional and courteous places ive been to! Checked in here from 12/14/2017 to 12/17/2017. Edsa Shangri-La was recommended by a family member to stay at this place. I definitely recommend this hotel/ resort. I want to highlight the horizon club room on the 14th floor. The staff there was great! From breakfast to happy hour to midnight, the staff was very welcoming and attentive. I could not find anything negative to say. The gym and spa was also great. Everyone is very welcoming and helpful. Edsa Shangri-La, i will be back and stay at the horizon club room again. Such an amazing experience.

BED BUGS!!! be very careful booking a night here. My daughter got bitten by a bed bug on our first night. Never stopped scratching the whole time. The bites are painful and itchy. I was then transferred to another room, and had heard another guest complaining of linen change due to.... BED BUGS....again! Yikes!! A 5-star hotel with bed bugs! Could you imagine???! This is the only 5-star hotel I had been in who is so bottomline oriented. Their primary goal is to make money out of you and not your satisfaction and convenience. Service of Edsa Shangri-La had gone downhill. The booking process is so stressful due to inaccuracies and incompetence of their Sales Team. Accurate to remind you of prices but not accurate on getting your booking details. There are many hotels that surrounds Manila nowadays.... DO NOT gamble your foot or arms for bed bugs to snack on them. Gross!

Take an excellent mojito in he lobby and listen to the live music there. Then, you can relax and feel very good.

All services were excellent except the service I'm having at Heat. They seemed to have forgotten us. My family's been seating her for 30 minutes. All I got is measly three cups of coffee

Stayed at the Tower Wing Edsa Suite with my family for 2 days. When we arrived, we were welcomed by our personal butler, Patrick. He worked on our check-in from the comfort of our own suite. The suite was beautiful and everything was clean and in place. Service was excellent and everyone (especially Patrick) would check up on us to make sure that all our needs were fulfilled. Gifting us with cheesecake, which is my favorite, was a personal touch that I really appreciate. And although I wish there were more activities geared for adults (because it was mostly for kids), it was generally a fun and comfortable stay.

I just began my trip here, so I do not have try everything but the customer service is perfect for now. The breakfast is full of choices and really good. The place is beautiful.

Beautiful hotel in the middle of chaotic EDSA. Big hotel rooms , I got an adjacent one that was so convenient for my big family. There's a nice welcome pastries in our rooms and they were cool. I just didn't have a nice view of the city from our room. The hotel connects to the mall. They have a concierge who were nice and attentive to our needs. Very courteous staff. Security was very visible all over the hotel too. I was swimming and I was surprised there's a guy by the tree! It's the security guy! Haha I thought someone was sneaking on me! The towel service was efficient. My kids loved the swimming pools and the play area. I will come back again. It was a great shangrila experience in Manila to be here actually. Shopping wise and decent clean hotel. And the hotel is way closer to the airport than I expected! They provide an UBER or airport car service and for minimal fee you get to airport in 30minutes. I have to commend their driver-he's a former employee of the hotel he said. My son forgot his computer back pack at the hotel room and we were on our way to airport already, the driver brought us back in no time! And we got back on the road quickly too. They should have these nice drivers around.

This is an exceptional oasis of calm in the sea of noise and excitement in the neighbourhood of Ortigas. The service is exceptional and if you choose the rooms in the Tower Wing, you get the renovated rooms. The shower is an amazing rain shower and provides a spa-like experience. Food on site is super pricey (think prices you'd expect in a major US city) but they back it up with quality. My only problems were the lack of power ports by the side of the bed and the fact that they took more than 40 minutes to call a taxi because we wanted to pay the 60 pesos to our destination as opposed to the 750 pesos the hotel car wanted to charge us. They get a pass on that for the rest of the service during our stay, where nothing made their smiles disappear or their positive tones waiver.

The ambiance is good and it's a luxurious hotel. They have accomodating staffs and nice amenities.

Edsa Shangrila Hotel is one of my favorite hotels in Manila. They've been around for many years and their service has not changed at all. They may have even improved through the years. The staff, from the front desk to the housekeeping and the restaurant employees, are very courteous and polite. They make sure your stay is comfortable and they address any concerns immediately. I also like how they've recently renovated the rooms, making them more airy and up-to-date. Best part is, it's located right across Shangrila Plaza, in case you need anything from the mall. It's a great place for a staycation or for travelers visiting the metro.

Being right next to my high school alma mater, Edsa Shagri-La has a special place in my heart. It's my personal favorite among the different branches, having been the one I visit the most. My family loves this place so much my mom woke me up early just to suggest having breakfast and a quick swim at Edsa Shang on a lazy Saturday. The rooms are clean and well taken care of; the room service is great since they come to your aid quickly. Food is yummy, but doesn't quite stand out compared to other high end hotels. The swimming pools, gym, and tennis court are sure to keep you moving, and they've got kiddie pools for the little ones if you choose to bring them along. A great place like this comes at a great cost: its price. You're better off booking here if you're only staying for a night or if you plan a "staycation" so you can take full advantage of all the amenities.

I loved this hotel! Really opulent! Great service!!! Lovely room. The bathroom was so well lit I felt like a movie star doing my make up each morning. The breakfast buffet was out of this world and the service was excellent. Would recommend this hotel 100%. Also lovely bakery at the front of hotel and very close to a fantastic mall.

This hotel is truly a 5 star experience. Traveling abroad to Manila for the first time, I was not sure what to expect. I have been blown away. The standard amenities and treatment here are as good if not better than my platinum benefits with Marriott. Every need you could ever have will be met with manners and a smile. The beds are comfortable, the rain fall shower is amazing and the food is tremendous.

Talk about wow. Edsa Shang is one of the newer hotels in the Metro and it is a 5-star hotel all the way. I love Edsa Shang a lot because of its location. It's practically at the middle of Metro Manila and is surrounded by malls. So if you feel like going shopping, eating somewhere cheaper, or just walking around then you can cross the street and be in a mall instantly. The rooms at this place are comfortable, clean, and home-y. The restaurants are divine! (though personally I have felt the decline of their once ultra famous "Heat" buffet over the years and it has been quite disappointing during our last two visits) I prefer their actual restaurants than their buffet though. The staff is great and super friendly. The pool is small compared to other hotels but the kiddie area is really fun so it's great for families with children!

This is one of my favorite five-star hotels in Metro Manila (not that I stay at many five-star hotels, but you get the idea). I spent a night here on the company budget because of our team-building activity, and my friend and I shared a room. We obviously had separate beds, but even the double-sized bed looked huge. Laying down on it was even more relaxing than I thought, and I got the feeling that I would have a very nice sleep. The amenities inside the hotel are more than satisfactory, and I especially enjoy the swimming pools. There are pools for both kids and adults to enjoy. The main buffet restaurant, Heat, has a very good variety of cuisines, and you'd have to be a real cynic to not enjoy a meal here. I think one of the best qualities of EDSA Shang is their location to two of the most popular malls in the Metro, SM Megamall and Shangri-La Plaza. Both are within walking distance, and there is a dedicated pathway to each mall. A night at the EDSA Shangri-La Hotel might be out of your average hotel budget, but it may be worth looking into when looking to spend that long weekend for a "staycation".

It's a bit dated but still a very nice hotel worthy of 5 stars - in guest rating, and hotel class. Loved the room design being bright and comfortable. Excellent customer service; food at Senju, a Japanese Restaurant was good; great location.

I have always grown up seeing EDSA Shangri-la Hotel and it has always been as elegant as it was before. They just keep doing a good job in management that the hotel keeps getting better and better throughout the years. I have checked in more times that I could remember and every stay has been a good one. They never fail in service and I always have a very comfortable stay. I never get disappointed with any aspect. I have just grown to love this hotel ever since I was a young girl. The rooms are very well designed and cleaned as if no one has ever stayed there before.I would also have to say that their food here is so good. The buffet and restaurants serve amazing food from all over the world. I especially love their breakfast. Either in the buffet or complimentary room service, they just really have good breakfast food. I personally think that it's just the perfect meal and components to have a perfect breakfast! I am definitely going back for another "stay-cation" even if I've stayed there a couple of times already! It's just a really nice hotel to stay in!