X3659TXjerryp
Google
Not well run. I stayed in Room 8, which is upstairs, and you have to go outside on the second floor across a deck to get to the room. There are no stairs going to the ground. Upon leaving for work the next morning, the door from the deck back into the main house was locked from the inside....I was locked out of the house and trapped on the deck or in my room. I knocked on the locked door...nothing. I called the Edwardian Inn....no answer, so I left a detailed message. No response or call back for a few minutes. I tried my room key on the locked door....did not fit or unlock. I called the Edwardian Inn again, and pressed 2 for "if you are a current guest and have an emergency, press 2"....still no answer. I looked for a way to climb down from the deck, there was none. I could however climb over the deck rails onto the roof of the 1st floor above the dining room, so that I could bang on the roof and hopefully get someone's attention. Which I did. Finally, the owner came up and unlocked the door. However, he was NOT apologetic for me being locked and trapped. In fact, the opposite, he said he "didn't appreciate" me banging on the roof, as if it was my fault he did not answer his phone, nor the emergency number, nor did he have the room 8 key keyed to fit both doors, nor did he have a note on the locked door saying "please do no lock this door". |He has a lot to learn about the hospitality industry and customer service. The phone has never been answered when I called to make the reservation, to find out about the check-in process, or any other time. Always goes to voicemail.|Otherwise, the room was OK. AC worked (it is July), parking was good. I did not get to try the breakfast...had to leave for work at 7:00 a.m. You should not stay in room 8 until they get the "lock out" problem fixed.