Edwards Virginia Smokehouse

Ive been ordering from these guys for years. A country ham every thanksgiving and breakfast sausage for the freezer. Its top notch. I recently had a new order where I got hickory smoked sausage and breakfast sausage. The breakfast sausage package was shipped seperately and UPS messed up and and delivered it multiple days late ruining the shipment. I first called to see what had happened and was pleasantly surprised to be talking to a nice lady name Lynn who was from the midwest and not a foreign country. There was no AI menu to go through that was frustrating. she just answered the phone from the help number. She quickly filed an investigation with UPS and resent a new package at no charge right away. It was such a pleasant experience all the way around. I also recommend their petite country hams over the holidays. Finding country ham in my area around the holidays can be a chore so Ive just been ordering from Edwards the last few years and they are excellent.

Brought out an old recipe we have done many times, a ham pot pie. This time was different, we cubed up our 'Wigwam' ham from here and the dish was the best we have ever had !

I called them to ask a question regarding a promotional code on the catalog I received in the mail which was not working as I was trying to place an order. Barbara picked up and simply told me, "just don't put the code in and you'll be fine." As I wanted to ask if there was no promotional discount, she yelled, "BYE," and hung up on me. I called again and Paulette picked up and gave me an "I don't care" attitude and tone saying it was not a promotional code. This is unfortunate because I have been a long time online customer, but will NOT be purchasing from here again. The people who are working the phone need to be taught how to speak to customers nicely and actually be helpful.

Buyer beware. Hams from Edwards Virginia Smokehouse are no longer made by the Edwards family in Virginia. In 2021, the family sold the name to Burgers Smokehouse in Missouri, which is a big corporate conglomerate. The hams are not the same anymore. Real country hams come from Appalachia.